Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Public Announcement
    05/21/2009 - 11:07am to 05/25/2009 - 03:53pm

    In observance of the Memorial Day weekend, the CUIT Helpdesk will be closed on Monday, May 25th, and closing at 5pm this Friday instead of 7pm.   We will be open for standard service hours over the weekend.  Our standard service hours, and the answers to the most common issues, are available at http://www.columbia.edu/cuit/support/.

    CUIT wishes you a great holiday weekend!

  • Network - Ethernet
    05/21/2009 - 08:56am to 05/22/2009 - 03:53pm

    There is currently a network outage affecting the lower floors of Lerner Hall. Technicians are investigating. We apologize for this service interruption. For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

     

    UPDATE: This was resolved on 5/21 11am.  The cause was determined to be a misconfigured non-CUIT router conneced to the network. Once removed and re-configured, the issue abated.

  • Telephony - NetPhone
    05/19/2009 - 02:51pm to 05/19/2009 - 03:55pm
    From approximately 1:50pm to 2:50pm there were intermittent service denials for Netphone users placing outbound off campus calls. The problem has been identified as 2 of the 7 inter-PBX T1's that pass traffic out to the PSTN. Technicians have removed the faulty T1's from routing to prevent further service disruption while they investigate the root cause.
  • Mass Email
    05/19/2009 - 01:05pm to 07/07/2009 - 01:06pm
    This afternoon, many of our users received the below forged message, which threatens to turn off your email account if you do not send in your password and date of birth.  This is known as "phishing" and is an attempt at identity theft.  This mail did NOT come from CUIT, or anyone authorized to contact our users.

    CUIT will never ask you to send your password or date of birth in email.  We will only ask for this information on secure Columbia web pages.  You should never share your password, and you should never send it in email to anyone.  If you have, you should make sure to change it right away.

    CUIT filters all incoming mail to prevent such phishing attempts from reaching our users.  Sometimes, as in this case, the messages slip  past the filters due to new wording or other changes by the senders.   We are adjusting our filters to prevent any more of this particular attempt from slipping through.

    We are also working to block responses to this message (i.e. users sending their passwords).  We will also track down any users who have responded and assist them in changing their passwords to secure their accounts.

    We are sorry for any confusion this phishing attempt may have caused.
  • Telephony - Rolm Phone Support
    05/19/2009 - 08:54am to 05/21/2009 - 10:02am
    Update: Tie-Line service has been restored.

    Update: We are currently routing the Tie-Line calls from Morningside Campus to CUMC via the PSTN (Public Switched Telephone Network)

     

    Update: CUMC Voice inbound DID service has been restored.

    We're continuing to work with Verizon on restoring the Tie-Line Service.

     

     CUMC lost all Voice inbound DID & Tie-Line Service.

    This outage affects Voice Tie-Line service between CUMC and Morningside Campus. This outage is due to an electrical panel fire located in the Service Building. 

    CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.