Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • UC4
    10/05/2019 - 07:30am to 10/05/2019 - 12:00pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will have no access to the Automic User Interface and several client Applications (e.g. ARC, PAC, EBIS, SIS/PowerFAIDS, etc.) will either be placed on hold, rescheduled, or canceled.

    If your tasks/jobs are scheduled in this window, someone should have already contacted you to discuss the arrangements.

    If your tasks/jobs do not run during this downtime then, this message is for your information only.

    Feel free to share this message with others. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Deployment Team at: deployment@columbiauniversity.opsgenie.net. 

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Bomgar Service
    10/04/2019 - 02:00pm to 10/04/2019 - 05:00pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Admins will not be able to logon to the server and unable to remote onto endusers.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Wireless
    10/04/2019 - 05:00am to 10/04/2019 - 07:00am

    UPDATE: This work was completed at 7am. 

    On Friday, October 4th between 5am and 7am,CUIT is performing necessary maintenance to expand the number of available IP addresses for the wireless network. This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience a brief loss of wireless network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Jamf Pro
    10/03/2019 - 11:00pm to 10/04/2019 - 01:00am

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will have no access to the following:

    — Jamf Pro Web Server
    — JAMF Self Service
    — macOS Provisioning
    — macOS Management
    — iOS Management
     
    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    10/03/2019 - 06:00am to 10/03/2019 - 08:00am

    On Thursday October 3rd between 6 AM and 8 AM, CUIT is performing network maintenance on various redundant connections that support Manhattaville, Barnard College and Teacher's College. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/