Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Email
    08/06/2019 - 10:00am to 08/06/2019 - 11:30am

    Maintenance completed at approximately 11:30am.

    ***********

    Beginning at 10:00am on Tuesday, August 6, 2019, CUIT will modify the destination of MX.COLUMBIA.EDU.  This maintenance is expected to be completed by 11:00am.  No impact to customers or devices is expected.  

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If customers experience issues after the scheduled maintenance window, please contact the CUIT Service Desk at:

    web: http://cuit.columbia.edu/support

    Phone: 212-854-1919

    Email: askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu


     

  • Network - Wireless and NetPhone
    08/06/2019 - 06:00am to 08/06/2019 - 10:00am

    *********************** update at 7:15 AM Aug 6: This task has been successfully completed.

     

    On Tuesday, August 6, from 6 AM to 9 AM, CUIT is performing routine maintenance on Barnard College's Ring Central phones. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Websites
    08/05/2019 - 11:55am to 08/13/2019 - 09:22am

    The StridePoint training system had an "expired" certificate that needed to be updated by the vendor. 

    End users may have noticed a warning screen when visiting the site, which one could bypass by clicking on the "Advanced" button. 

    This issue has been resolved.

  • Network - Ethernet, Wireless and NetPhone
    08/04/2019 - 02:30pm to 08/04/2019 - 03:00pm

    UPDATE: This maintenance has been completed successfully.

     

    Begining at 2:30 Pm today CUIT is performing emergency maintenance on one of our stack switches in Nash building due to a stack member failure. This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience loss of wired, wireless and voice services.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Load Balancing
    08/01/2019 - 06:00pm to 08/01/2019 - 08:00pm

     

    Update: This maintenance was completed successfully at 19:21 EDT 

     

    CUIT will perform F5 LTM Load Balancer maintenance on Thursday, August 1st, 2019 from 6pm to 8pm. During this maintenance the F5 LTM software will be upgraded and system failover will be tested. 

    Disruption to most applications is expected to be minimal. For web applications, users may receive a momentary error and need to reload the page. Applications that depend on persistent connections may experience additional disruption. 

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

    Reference: CHG0071053