Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Email
    10/08/2019 - 02:00pm to 10/08/2019 - 07:00pm

    *** RESOLVED *** (7:30pm)

    Engineers resolved the issue at approximately 5pm and residual delays have subsided.

    *************  

    *** UPDATE *** (5pm)

    Engineers have resolved the issue, however, residual delays are expected for the next few hours.

     

    *************   

    Beginning at approximately 2:00pm on Tuesday, October 8, 2019 customers began experiencing delays in outbound messages.  Engineers have been notified and are currently working on the issue.    

    If you have any further question, please contact the CUIT Service Desk at:

    web: http://cuit.columbia.edu/support

    Phone: 212-854-1919

    Email: askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu


  • Network - Ethernet, Wireless and NetPhone
    10/08/2019 - 03:45am to 10/08/2019 - 04:15am

    CUIT is performing routine network maintenance in 405 W118 Street on October 8th, 2019, from 03:45am to 04:15am. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

     

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • ID System
    10/07/2019 - 03:17pm to 10/08/2019 - 03:01pm

    The UNI Activation service, which activates a UNI for the first and only time, is currently not working correctly.  We are working to restore service as soon as possible.  

    We apologize for any inconvenience.

    THIS PROBLEM HAS BEEN RESOLVED.  THANKS FOR YOUR PATIENCE.  

  • Telephony - Rolm Phone Support
    10/06/2019 - 12:00pm to 10/06/2019 - 01:00pm

    CUIT is performing maintenance on this service. This scheduled work is expected to be completed on time, and no service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • ID System
    10/05/2019 - 03:57pm to 10/07/2019 - 02:39pm

    A large group of students were inadvertently routed to a "password expiration" screen because of inaccurate reporting related to "Pre-Arrival Training" requirements.  If you update your password in this screen, then you can continue working without any further interruption.  We will be undoing this expired status for those who have not yet attempted to log in.

    We apologize for this confusion and interruption. 

    THIS ISSUE HAS BEEN RESOLVED.  STUDENTS SHOULD NO LONGER EXPERIENCE AN INCORRECT PASSWORD EXPIRATION AND INCOMPLETE TRAINING NOTICE.  THANKS FOR YOUR PATIENCE.