Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - DNS and DHCP
    06/06/2019 - 06:00am to 06/06/2019 - 07:00am

    CUIT is performing maintenance on our DNS & DHCP infrastructure on Thursday June 6th, from 6:00am until 7:00am.  During this time, functionality will automatically fail over to redundant equipment, so no service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

  • Network - Ethernet, Wireless and NetPhone
    06/05/2019 - 01:00pm to 06/07/2019 - 05:00pm

    2852 Broadway lost power at about 1 PM today. Con Ed is currently working on it. There is no ETA at this time. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet, Wireless and NetPhone
    06/05/2019 - 12:00pm to 06/07/2019 - 06:27am

    UPDATE: This maintenance has been completed successfully. 

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will experience a loss of network and phone service as individual switches are rebooted for operating system upgrades.  The switches will be rebooted one floor at a time to minimize outages.  Each floor will be without service for 10-15 minutes.

    This work will not impact the data center.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    06/05/2019 - 10:00am to 06/05/2019 - 12:00pm

    CUIT is performing network maintenance at 456 Riverside Drive on Wednesday June 5th, from 10:00am until 12:00pm (noon).  During the time of this work customers may lose wired- and/or wireless- network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    06/05/2019 - 05:30am to 06/05/2019 - 06:30am
    UPDATEThis maintenance has been moved to Wednesday June 5th, from 5:30am to 6:30am
     
     
    NYSERNet, one of our network providers, is performing maintenace of their equipment on Monday June 3rd, from 5:30am until 6:30am.  During the time of this work customers may experience brief periods of slowness during failover to our backup connection, but no loss of network connectivity is anticipated.

    If clients continue to experience issues after the service interruption hours, please contact the CUIT Helpdesk at:

    Web:  http://cuit.columbia.edu/support
    Phone:  212-854-1919
    Email:  askcuit@columbia.edu