Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • CMS: Course Evaluations
    10/13/2019 - 12:00am to 10/13/2019 - 06:00am

    EvaluationKit is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, online course evaluations will be unavailable.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    10/12/2019 - 12:40pm to 10/12/2019 - 01:15pm

    UPDATE: This maintenance has been completed.

     

    Due to a failure on one of the line cards on the network switch serving 528 riverside drive, CUIT will reset this line card today at 12:40  PM to restore services for connected end users.

    We apologize for the short notice and any inconvenience this may cause; however, this work is neccessary in order for CUIT to continue to deliver reliable service to our customers.

    For questions about this alert, please call the CUIT Helpdesk at 212-854-1919 or email askCUIT@columbia.edu. For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.
  • Network - Ethernet, Wireless and NetPhone
    10/11/2019 - 09:05am to 10/11/2019 - 09:40pm

    UPDATE-2: Service has been restored.

     

    UPDATE-1: The provider technicians are on osnite working on isolating the damage fiber. We'll provide updates when they become available.

     

    Beginning at ~9:05 AM, our primary connection to Lamont-Doherty became unavailable due to unknown reason. However, this does not affect users, because all traffic are currently flowing through the secondary connection. CUIT administrators have been notified and are currently working the with provider to resolve the issue.

    CUIT expects to have a resolution or an update by 5:00 PM. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Citrix
    (Approximate) 10/10/2019 - 09:00pm to 10/10/2019 - 11:00pm

    This work was completed on 10/10/2019 around 23:00.

    CUIT is performing necessary maintenance on the Citrix service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will experience issues connecting to the Citrix service.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • ID System
    10/10/2019 - 04:18pm to 10/11/2019 - 04:18pm

    CUIT is deploying a small configuration update to the PingFederate OAuth service this evening, Thursday October 10, between 6:30 and 7PM.

    During the scheduled deployment there may be a one or two minute interruption in service.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients experience issues after the deployment window, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visithttp://cuitalerts.columbia.edu/.