Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    10/16/2019 - 06:30am to 10/16/2019 - 08:00am

    The Facilities team is performing a monthly test of their emergency power systems in Studebaker on Wednesday October 16th, from 6:30am until 8:00am. This work is expected to be completed on time, and no service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/ 

  • Network - Ethernet, Wireless and NetPhone
    10/16/2019 - 01:00am to 10/17/2019 - 08:30am

    CUIT is upgrading network equipment in Schermerhorn, beginning on Wednesday October 16th at 1:00am, and ending on Thursday October 17th at 8:30am.

    During this maintenance window customers may experience brief losses of network connectivity.  Work will be performed outside of normal business hours, to minimize customer impact.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Bomgar Service
    10/15/2019 - 10:00pm to 10/16/2019 - 01:00am

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients willexperience:

    Admins will not be able to logon to the server and unable to remote onto end user's devices.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Websites
    (Approximate) 10/14/2019 - 12:45pm to 10/15/2019 - 12:45pm

    Beginning 12:35 and ending at 9pm, Wordpress was taken offline due to suspicious activity. CUIT administrators have been notified and are currently working to resolve the issue.

    Service has been restored and we continue to monitor the situation for a reoccurence.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Websites
    (Approximate) 10/13/2019 - 07:45pm to 10/13/2019 - 08:00pm

    At approximately 7:45 PM, a few Drupal 8 sites, including Columbia Sites, went offline. Service was restored shortly after at 8:00 PM. We are currently working to identify the source of this outage. 

    CUIT apologizes for any inconvenience this may have casued. If clients continue to experience issues with websites being down, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.