Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Course Works
    01/10/2009 - 12:00pm to 01/10/2009 - 06:00pm

    Courseworks and Sakai will be UNAVAILABLE from 12 noon to 6pm EST, on Saturday, January 10, 2009.   During this we will be completing critical work on the database server.  This work is part of our ongoing efforts to provide a robust and stable environment.  

    If you have any questions or concerns, please contact us via the Courseworks and Sakai support web pages:

    http://www.columbia.edu/cuit/support/courseworks.html

    http://www.columbia.edu/cuit/support/sakai.html

    UPDATE:  Planned maintenance was completed and service was restored by 3:35pm.  

     

  • Public Announcement
    01/10/2009 - 08:00am to 01/10/2009 - 08:00pm
    Due to scheduling conflicts, the data center generator test that had
    been scheduled for Saturday 1/10/09 has been canceled and will be
    rescheduled for later this Spring.
  • ACD
    01/07/2009 - 10:00pm to 01/08/2009 - 07:19am

    Starting around 10pm,  the CUIT Helpdesk at 212-854-1919 began having difficulties answering incoming calls.  Customers may call into the queue, but technicians cannot answer calls waiting on hold.  We apologize for this, and request you visit the CUIT web site at http://www.columbia.edu/cuit/support to search for solutions or report a problem, or email askcuit@columbia.edu.

     

    UPDATE: Backup phone service was restored by 10:35pm.   The issue seems to be related to the operating system on the ACD system.   Facilities Helpdesk was also affected.   Technicians continue to work on a permanent solution to this issue.
  • Network - Ethernet
    01/04/2009 - 07:00am to 01/04/2009 - 06:30pm
    Electrical work in UTS took longer than expected to complete. Network connectivity was restored at 6:30PM.
  • Network - Ethernet
    01/03/2009 - 07:00am to 01/04/2009 - 07:00am
    Con-Edison is currently conducting electrical work in the Union Theological Seminary (UTS).  To conduct this work, electricity in UTS is shut down from 1/3/09 at 7AM until 1/4/09 at 7AM.  This shutdown will disrupt all ethernet connections in UTS during this period.