Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Email - Cyrus
    12/15/2008 - 02:32pm to 12/16/2008 - 12:21pm

    The affected Cyrus email server was temporarily taken out of service at 2:30PM. During this time affected customers will not be able to access their mailboxes via Cubmail nor via email clients such as Outlook or Thunderbird.

    We expect the server to be brought back into service within one hour.

    We apologize for this inconvenience and regret the impact of this outage for our affected customers.

  • Email - Cyrus
    12/15/2008 - 01:03pm to 12/16/2008 - 12:21pm

    The Cyrus email server that was affected last week is running under rapidly fluctuating loads this morning. Affected customers will see slow responses to commands via Cubmail as well as email clients such as Outlook and Thunderbid when the system loads are high.

    Message delivery has been temporarily turned off on the affected server to improve its reponse times. New messages are being queued on our systems and will be delivered when the loads on the affected server improve. Affected customers will see delays in delivered messages.

    The system administrators continue to work on stabilizing the affected server.

  • Email - Cyrus
    12/12/2008 - 05:07pm to 12/16/2008 - 12:20pm

    The restoration and repair of affected customers' email accounts was completed at 3:57pm EST 12/12/08.   Mail service has returned to its normal state.  All mail in temporary shared folders is now accessible in standard inboxes, where they should be.

    Affected customers will see messages delivered during the course of the outage to be out of order (clustered in a bunch, appearing to have been delivered sometime between 5pm Friday and 2am Saturday).  We apologize for, and regret, the impact that this extraordinary outage has had for affected customers.

    CORRECTION:  No mail for any affected customer is anticipated to be lost as a result of this outage. A previous version of this alert erroneously indicated that a very small number of customers may have experienced such a problem.  Apologies for the confusion.

  • Telephony - Third Party Service Provider
    12/12/2008 - 10:32am to 12/16/2008 - 04:38pm

    Several users have reported issues reaching toll free numbers this morning. We have identified the problem as being with the primary outbound carrier for toll free calls. We have modified routing to select a secondary carrier and are addressing the issue with our primary carrier. Currently, all toll free calls should complete successfully via our alternate carrier.

     

  • Email - Cyrus
    12/12/2008 - 09:11am to 12/12/2008 - 04:10pm

    As of this morning we continue the work to repair the mailbox database and project to complete all repairs by this afternoon.

     

    Of the mailboxes that were not available last night, 90% have been fully recovered and are now accessible by customers via CubMail or mail clients such as Outlook and Thunderbird. Once repairs are complete we will resume normal delivery of messages to customers' to inboxes.

     

    Customers should avoid creating any new mail folders or moving email messages until all repairs are complete.