Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    08/21/2019 - 06:30am to 08/21/2019 - 08:00am

    The Facilities team is performing a monthly test of their emergency power systems in Studebaker on Wednesday August 21st, from 6:30am until 8:00am. This work is expected to be completed on time, and no service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/ 

  • Email - LionMail
    08/19/2019 - 02:45pm to 08/19/2019 - 04:00pm

    *** Resolved at approximately 4pm on August 19th *** 

    Beginning at approximately 2:45pm on Monday, August 19, 2019, customers on Lionmail may have lost the ability to log in to Lionmail, or other Google services, via a Chrome browser.  Please try using a different browser such as Firefox, Safari or Internet Explorer.   Google engineers are currently investigating the issue.

    We apologize for this service interruption. 

    If you have any further questions, please contact the CUIT Service Desk at:

    web: http://cuit.columbia.edu/support

    Phone: 212-854-1919

    Email: askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu

  • Confluence
    08/18/2019 - 08:00am to 08/18/2019 - 01:00pm

    CUIT is performing necessary maintenance on the Confluence system. This scheduled maintenance is expected to be completed on time.

    During the scheduled time of this Service Alert, Confluence will be unavailable for part or all of the duration.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    08/17/2019 - 06:00am to 08/17/2019 - 08:00am

    UPDATE-1: This maintenance has been extended to 9:00am. However, only clients on 6th,7th and 8th floors of Lenfest Hall are currently being affected.

     

    On Saturday, August 17th between 6:00 am and 8:00 am, CUIT will be performing necessary network maintenance in multiple buildings. This scheduled maintenance is expected to be completed on-time.

     

    During the scheduled time of this Service Alert, clients in following buildings:

     

    100 Morningside Drive

    130 Morningside Drive

    15 Claremont Ave

    150 Claremont Ave

    21 Claremont Ave

    2828 Broadway

    2852 Broadway 

    29 Claremont Ave

    35 Claremont Ave

    400 West 119th Street

    401 West 118th Street

    417 West 118th Street

    421 West 118th Street

    423 West 118th Street

    423 West 120th Street

    438 West 116th Street

    502 West 122th Street

    506 West 122th Street

    509 West 112th Street

    520 West 122th Street

    522 West 112th Street

    524 West 122th Street

    526 West 122th Street

    528 Riverside Drive

    530 West 122th Street

    535 West 112th Street

    542 West 112th Street

    542 West 112th Street

    542 West 112th Street

    549 Riverside Drive

    554 West 113th Street

    604 West 115th Street

    606 West 116th Street

    606 West 116th Street

    617 West 115th Street

    Bakerfield

    Chrysler

    Lenfest Hall

    Low Library 

    Nash 

    Nevis

    Philosophy Hall

    Uris Hall

     

    may experience a loss of network connectivity for wired, wireless and netphone.

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

     

    Web:     http://cuit.columbia.edu/support

     

    Phone:   212-854-1919

     

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.  

  • Network - Ethernet, Wireless and NetPhone
    08/16/2019 - 05:00pm to 08/16/2019 - 08:00pm

    UPDATE: This maintenance has been completed.

     

    This evening starting at 5pm, CUIT will be performing necessary maintenance on the network router in Philosophy Hall to troubleshoot a high CPU condition.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, users in locations with a single uplink to this router may experience brief loss of network connectivity for wired, wireless, and netphone services.  List of locations potentially affected:

    Avery Hall

    Buel Hall

    Fayerweather

    Philosophy Hall

    Schermerhorn

    St. Paul's Chapel

     


    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

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