Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Backup Services
    01/23/2019 - 10:00am to 01/23/2019 - 06:00pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Backup/restore service interruption.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    01/23/2019 - 08:36am to 01/23/2019 - 10:45am

    This issue was resolved by replacing a faulty optical transceiver. 

    There is currently an intermittent network issue affecting the third floor of Interchurch.  Technicans are on site and are working to resolve the issue. 

  • Backup Services
    01/22/2019 - 10:00am to 01/22/2019 - 06:00pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Backup/restore service interruption.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Email - Exchange
    01/20/2019 - 12:00pm to 01/20/2019 - 11:00pm

    *** COMPLETED ***

    Beginning at Noon on Sunday, January 20, 2019, CUIT will perform scheduled maintenance on the ADCU Exchange email servers.  This scheduled maintenance is expected to be completed by midnight.  Please note that this will not affect customers that have not migrated to ADCU.

    During the scheduled time of this Service Alert customers may experience brief disconnects while using Outlook.  If Outlook prompts for a password or does not show new messages after the work is complete, please restart Outlook.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If customers continue to experience issues after the scheduled maintenance window, please contact the CUIT Service Desk at:

     

    web: http://cuit.columbia.edu/support

    Phone: 212-854-1919

    Email: askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu 

  • Network - Ethernet, Wireless and NetPhone
    01/19/2019 - 10:00am to 01/19/2019 - 02:00pm

    Update: This maintenance was completed successfully.

     

     

    On Sunday, January 19th between 10:00 am and 2:00 pm, CUIT will be performing necessary network maintenance in multiple IRE buildings. This scheduled maintenance is expected to be completed on-time.

     

    During the scheduled time of this Service Alert, clients in following buildings:

     

    415 Riverside Drive

    435 Riverside Drive

    445 Riverside Drive

    448 Riverside Drive

    454 Riverside Drive

    460 Riverside Drive

    464 Riverside Drive

    525 West 113th Street

    541 West 113th Street

    404 West 116th Street

    610 West 116th Street

    430 West 116th Street

    520 West 114th Street

    John Jay Hall

     

    may experience up to an hour loss of network connectivity for wired, wireless and netphone.

     

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

     

    Web:     http://cuit.columbia.edu/support

     

    Phone:   212-854-1919

     

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.