Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    11/20/2019 - 06:30am to 11/20/2019 - 08:00am

    The Facilities team is performing a monthly test of their emergency power systems in Studebaker on Wednesday November 20th, from 6:30am until 8:00am. This work is expected to be completed on time, and no service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/ 

  • Authentication Issues
    11/07/2019 - 12:14pm to TBD

    THE VENDOR REPORTED AT 4:40PM THAT THIS ISSUE HAD BEEN RESOLVED.

    Starting at approximately 11:50am today Duo has reported that some phone call attempts (the "Call Me" option) are not arriving at the user's device.  Logins using Duo Mobile and/or passcode methods are not affected.

    Engineers are working to determine the cause.

    Thank you for your patience. 

  • Websites
    08/13/2019 - 10:55am to TBD

    Beginning Wednesday August 14th at 10am, restrictions on CU web login activity will be in place for Columbia employees who have passed their due date for completion of the New York Anti-Sexual Harassment Training.  This training is required for all CU employees by NY State and City law.

    Employees who have not completed the training by their due date will initially be presented with a reminder during all CU logins, with an opportunity to either visit the CU Equal Opportunity and Affirmative Action (EOAA) site or proceed to their intended login destination.  The EOAA site has information on the training and a button which links users to the training site.

    If an employee has still not completed the training by thirty days after their assigned due date, they will experience restricted access to CU web logins until they complete the training.  Only employee self-service (related to paycheck, benefits, absence requests, etc.), CUIT UNI management services, and online training systems will be accessible.  Once the employee completes the NYASH training materials, they will need to wait no more than 60 minutes for full access to be restored.

    Completing the NYASH training course requires approximately 45-60 minutes.

    For technical issues, please contact the CUIT Service Desk, askCUIT@columbia.edu 

    For questions and comments about the training requirement, please contact eoaa@columbia.edu