Current Service Alerts

VoIP Maintenance - Havemeyer Hall

pfa2103@columbia.edu — Wed, 16 May 2012 14:59:03 -0400

Service

Telephony - NetPhone

Alert Date

05/17/2012 - 07:00am to 05/17/2012 - 09:00am

Severity Level

Level 2

Alert Message

On Thursday, May 17th, from 7 am to 9am, CUIT will be performing VoIP-related maintenance work in Havemeyer Hall. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience a brief loss of NetPhone service.

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

Web:     http://www.columbia.edu/cuit/support/expanded.html

Phone:   212-854-1919

Email:     askcuit@columbia.edu

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

VoIP Maintenance - Havemeyer Hall

NetPhone Service Upgrade

pfa2103@columbia.edu — Wed, 16 May 2012 12:20:13 -0400

Service

Telephony - NetPhone

Alert Date

05/17/2012 - 06:30am to 05/17/2012 - 07:00am

Severity Level

Level 1

Alert Message

On Thursday, May 17 from 6:30 AM to 7:00 AM, CUIT will perform upgrades to the NetPhone service for the Morningside campus. This scheduled update is expected to be completed on time. No service interruption is anticipated.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

NetPhone Service Upgrade

New CourseWorks unavailable 5/19/12 8AM-6PM

ma2748@columbia.edu — Tue, 15 May 2012 11:59:57 -0400

Service

New Courseworks

Alert Date

05/19/2012 - 08:00am to 05/19/2012 - 06:00pm

Severity Level

Level 3

Alert Message

New CourseWorks will be unavailable on May 19th, from 8:00 AM to 6:00 PM for scheduled maintenance. We regret the inconvenience this may cause.

If users continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

Web: http://www.columbia.edu/cuit/support/expanded.html

Phone: 212-854-1919

Email: askcuit@columbia.edu

New CourseWorks unavailable 5/19/12 8AM-6PM

Backup Microwave Link between Nevis and Lamont

Paul Wenzel — Thu, 10 May 2012 11:57:10 -0400

Service

Network - Ethernet

Alert Date

05/10/2012 - 12:00pm to TBD

Severity Level

Level 2

Alert Message

The backup microwave link between Nevis and Lamont is currently unavailable.

Primary network service to both Nevis and Lamont is not affected.

CUIT administrators have been notified and are currently investigating the issue. There is not an estimated time for repair.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Backup Microwave Link between Nevis and Lamont

Email cc'd to ask-cuit not creating tickets

aj316@columbia.edu — Thu, 10 May 2012 10:27:16 -0400

Service

ServiceNow

Alert Date

(Approximate) 05/08/2012 - 11:30am to TBD

Severity Level

Level 2

Alert Message

Update: This issue has been corrected as of 11:10am (on 5/10/2012). All emails that were not initially processed have now been re-processed within ServiceNow. Affected users should have received email notifications that incidents were opened for them.

The ServiceNow system is not properly processing email cc'd to askcuit@columbia.edu. As a workaround, please use the to: field when sending email to ServiceNow for incident creation.

Staff are working to resolve the issue.

Email cc'd to ask-cuit not creating tickets

Resolved Exchange 2010 Web Outlook Login Issue

frank0@columbia.edu — Thu, 10 May 2012 10:08:20 -0400

Service

Email - Exchange

Alert Date

05/10/2012 - 09:56am to TBD

Severity Level

Level 1

Alert Message

We were experiencing a problem with one of our three front-end Exchange 2010 servers. One third of Exchange 2010 Outlook Web Access users may have experienced problems logging in. The problem is now resolved.

Resolved Exchange 2010 Web Outlook Login Issue