Resolved Service Alerts

Alert Date

11/24/2009 - 10:00am to 11/24/2009 - 02:00pm

Severity Level

Alert Message

Please be advised that Facilities has scheduled a building-wide electrical shutdown at 528 W. 114th street on Tuesday, November 24th between the hours of 10:00am and 2:00pm, in order to replace the building's electrical service box. During this timeframe, network service may become unavailable.

Electrical shutdown at 528 W. 114th street

Network Maintenance at Buell Hall

pgd2101@columbia.edu — Fri, 20 Nov 2009 10:04:56 -0500

Service

Alert Date

(Approximate) 11/20/2009 - 10:45am to 11/20/2009 - 11:15am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On Friday, November 20th, 2009 from 10:45 am to 11:15 am, CUIT will replace the UPS servicing Buell Hall. During this time, users in the building will experience a network outage.

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance at Buell Hall

Network maintenance at Knox Hall

pgd2101@columbia.edu — Thu, 19 Nov 2009 16:07:15 -0500

Service

Alert Date

11/20/2009 - 08:15am to 11/20/2009 - 08:45am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On November 20th, from 8:15am to 8:45am, technicians will be performing testing on equipment in Knox Hall. Network connectivity will be briefly disrupted during this time.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network maintenance at Knox Hall

Buell Hall network outage

pgd2101@columbia.edu — Wed, 18 Nov 2009 11:58:18 -0500

Service

Alert Date

11/18/2009 - 11:24am to 11/18/2009 - 11:50am

Severity Level

Alert Message

Begining 11:24 AM, network connectivity at Buell Hall became unavailable due to a faulty UPS.

As of 11:50 AM, service has been restored.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Buell Hall network outage

Partial Cubmail Service Interruption

ji2103@columbia.edu — Wed, 18 Nov 2009 16:26:42 -0500

Service

Email - Cubmail

Alert Date

11/17/2009 - 06:00pm to 11/17/2009 - 08:30pm

Severity Level

Alert Message

Tuesday 11/17, starting at 6:30pm, one of nine Cubmail servers experienced a problem sending email messages. Customers on the affected server may have seen an error code #70 message when trying to send an email. It didn't affect accessing or receiving email. Users of the Pine email application may have also experienced this problem. The issue was resolved at 8:30pm, and engineers are investigating the cause of the problem. CUIT apologizes for the inconvenience.

Partial Cubmail Service Interruption

Network Maintenance at 520 W. 122nd street

pgd2101@columbia.edu — Tue, 17 Nov 2009 12:06:46 -0500

Service

Alert Date

11/17/2009 - 01:45pm to 11/17/2009 - 02:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On Tuesday, November 17th, 2009 from 1:45pm to 2:00pm, CUIT will replace the UPS servicing 520 W. 122nd street. During this time, users in the building will experience a network outage.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance at 520 W. 122nd street

Planned Maintenance: NINJa Printing 11/16 11pm

ji2103@columbia.edu — Mon, 16 Nov 2009 17:22:07 -0500

Service

Network Printing

Alert Date

11/16/2009 - 11:00pm to 11/16/2009 - 11:30pm

Severity Level

Alert Message

Starting 11/16/09 11pm, there will be a necessary 30-minute maintenance period affecting the purchase of Printing Dollars and the software necessary to check your current weekly printing quota. Printing via NINJa will function normally during this time.

CUIT apologizes for the inconvenience.

Planned Maintenance: NINJa Printing 11/16 11pm

Network Maintenance at 541 W. 113th street

pgd2101@columbia.edu — Mon, 16 Nov 2009 09:23:48 -0500

Service

Alert Date

11/16/2009 - 10:45am to 11/16/2009 - 11:15am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On Monday, November 16th, 2009 from 10:45am to 11:15am, CUIT will replace the UPS servicing 541 W. 113th street. During this time, users in the building will experience a network outage.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance at 541 W. 113th street

Netphone Voicemail Maintenance

pgd2101@columbia.edu — Thu, 12 Nov 2009 14:31:08 -0500

Service

Alert Date

11/12/2009 - 09:00pm to 11/12/2009 - 10:00pm

Severity Level

Alert Message

Upgrade work was completed successfully, regression tests was conducted shortly after.

To apply the latest vendor provided security and bug fixes, NetPhone voicemail servers will be updated tonight, Thursday November 12th 2009, from 9:00 PM until 10:00PM. Each host will take approximately 15 minutes to update. During this maintenance window, the NetPhone voicemail system will be unavailable for approximately 15 minutes.

Users will be able to make and receive calls during this time.

Netphone Voicemail Maintenance

Network Maintenance at 544 W. 114th street

pgd2101@columbia.edu — Tue, 10 Nov 2009 10:30:27 -0500

Service

Alert Date

11/10/2009 - 10:30am to 11/10/2009 - 11:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On Tuesday, November 10th, 2009 from 10:30am to 11:00am, CUIT will replace the UPS servicing 544 W. 114th street. During this time, users in the building will experience a network outage.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance at 544 W. 114th street

11/7 Planned Outage: Data Warehouse, Rascal, FinSys, WebSAF

ji2103@columbia.edu — Wed, 04 Nov 2009 16:37:36 -0500

Service

Alert Date

11/07/2009 - 06:00am to 11/07/2009 - 12:10pm

Severity Level

Alert Message

On Saturday 11/7, from 6am to 12 noon, there will be a planned maintenance for the underlying server equipment hosting the Data Warehouse, Financial Systems and Research Administration applications. During this time, necessary software upgrades will be performed.

Services expected to be unavailable during this time:

DWR (Data Warehouse), FinSys, WebSAF, Rascal

If you have any questions or issues (e.g., contact requests, special services) about this, please direct them to unix@columbia.edu.

11/7 Planned Outage: Data Warehouse, Rascal, FinSys, WebSAF

Brief Interruption for Ninja Printing System

ji2103@columbia.edu — Wed, 04 Nov 2009 16:41:53 -0500

Service

Network Printing

Alert Date

11/04/2009 - 02:30pm to 11/04/2009 - 05:17pm

Severity Level

Alert Message

Customers may have experienced a brief issue printing using the University network printing system (NINJA) today between 2:30pm and 3pm. The issue was found to be an Oracle server issue, and has now been resolved. Please contact the CUIT Helpdesk at 212-854-1919 if you continue experience issues printing.

Brief Interruption for Ninja Printing System

Network Maintenance at 423 W. 120th street

mph2121@columbia.edu — Wed, 04 Nov 2009 09:38:06 -0500

Service

Alert Date

11/04/2009 - 09:45am to 11/04/2009 - 10:15am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On Wednesday, November 4th, 2009 from 9:45am to 10:15am, CUIT will replace the UPS servicing 423 W. 120th street . During this time, users in the building will experience a network outage.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance at 423 W. 120th street

CUIT Helpdesk Closed for University Holiday

ji2103@columbia.edu — Mon, 02 Nov 2009 18:43:24 -0500

Service

Support - CUIT Helpdesk

Alert Date

11/03/2009 - 08:00am to 11/03/2009 - 11:00pm

Severity Level

Alert Message

The CUIT Helpdesk and Helpdesk Support Center at 202 Philosophy will be closed on Tuesday, November 3rd, for the Election Day holiday. The Helpdesk and Helpdesk Support Center will reopen on Wednesday, November 4th, for normal service hours.

Please visit http://askcuit.columbia.edu for answers to frequently asked questions or to report an issue. You can also submit email requests to askcuit@columbia.edu. We will respond to requests in the order in which they're received.

To report a serious service outage affecting multiple customers (or a business-critical service), please call 212-854-1919. Choose the option to reach an operator who can then page the appropriate server administrator.

CUIT Helpdesk Closed for University Holiday

Network Maintenance at Casa Italiana

mph2121@columbia.edu — Mon, 02 Nov 2009 13:57:14 -0500

Service

Alert Date

11/02/2009 - 02:15pm to 11/02/2009 - 02:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On Monday, November 2nd, 2009 from 2:15pm to 2:30pm, CUIT will replace the UPS servicing Casa Italiana. During this time, users in the building will experience a network outage.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance at Casa Italiana

Network Maintenance on Lenfest 1st, 5th, and 15th Floors

mph2121@columbia.edu — Mon, 02 Nov 2009 09:00:07 -0500

Service

Alert Date

11/02/2009 - 10:00am to 11/02/2009 - 11:30am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On Monday, November 2nd, 2009 from 10:00am to 11:30am, CUIT will replace the UPS's servicing the 1st, 5th, and 15th floors of Lenfest. During this time, users in the building will experience a network outage.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance on Lenfest 1st, 5th, and 15th Floors

Network Maintenance - Commodity Internet

fjw2102@columbia.edu — Wed, 28 Oct 2009 17:09:36 -0400

Service

Alert Date

10/31/2009 - 03:00am to 10/31/2009 - 07:00am

Severity Level

Alert Message

Cogent, one of our ISPs, will be performing maintenance on 10/31/09 from 3:00 a.m. to 7:00 a.m. During the maintenance window, users will experience one or more brief interruptions in service. The interruptions are expected to last approximately 20 minutes.

During any interruption, commodity internet traffic will route over the circuit provided by our other internet service provider, Level3. Internet 2 traffic will not be affected by the work.

Network Maintenance - Commodity Internet

55E59th St. Cardiovascular Research Foundation (CRF) Voice DID's being re-pointed

kk508@columbia.edu — Fri, 30 Oct 2009 10:59:07 -0400

Service

Alert Date

(Approximate) 10/30/2009 - 03:00pm to 10/30/2009 - 03:15pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On Friday, October 30, 2009 the 55E59th St. Cardiovascular Research Foundation (CRF) office will be relocating their personnel to 111E59th St.

CUIT will be re-pointing the Voice DID (Direct Inward Dialing) numbers to the new office location from 3:00pm to 3:15pm, as per the user's request.

During this time, calls to the 55 East 59th St. site may not connect until the re-pointing is completed.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

55E59th St. Cardiovascular Research Foundation (CRF) Voice DID's being re-pointed

MyColumbia Self-Service W-2 access/printing issue

ji2103@columbia.edu — Wed, 04 Nov 2009 16:46:28 -0500

Service

My Columbia Portal

Alert Date

10/30/2009 - 02:00pm to 11/04/2009 - 05:16pm

Severity Level

Alert Message

From 10/30 2pm to 11/4 3pm, some staff/faculty customers may have experienced a problem accessing and printing their W-2 statements through the MyColumbia Portal Self-Service page. The problem may have a relation to a recent patch update. A temporary solution has been implemented while a permanent solution is investigated. If you have had a problem printing out your W-2s, please try to do so again. If you continue to have a problem, please contact the CUIT Helpdesk at 212-854-1919 to report the issue.

We apologize for this inconvenience.

MyColumbia Self-Service W-2 access/printing issue

Network Maintenance 502 West 122St.

kk508@columbia.edu — Wed, 28 Oct 2009 09:52:11 -0400

Service

Alert Date

(Approximate) 10/28/2009 - 10:00am to 10/28/2009 - 10:30am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

On Wednesday, October 28, 2009 from 10:00am to 10:30am, CUIT will replace the UPS servicing 502 West 122th St. During this time, users in the building will experience a network outage.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance 502 West 122St.

Electrical Shutdown - McVickar Hall

fjw2102@columbia.edu — Thu, 22 Oct 2009 16:29:29 -0400

Service

Alert Date

10/24/2009 - 07:00am to 10/24/2009 - 04:00pm

Severity Level

Alert Message

Due to electrical work that needs to be conducted in McVickar Hall, power in the building will be shutdown on Saturday October 24th between 7am and 4pm. During this time, CUIT's network equipment will be offline. As a result, network connectivity (wired and wireless) and NetPhone service will be unavailable.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Electrical Shutdown - McVickar Hall

Windows Server patches for Agile ACD Server

jar106@columbia.edu — Thu, 22 Oct 2009 17:17:41 -0400

Service

ACD

Alert Date

10/23/2009 - 04:00am to 10/23/2009 - 05:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary software maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients should not exeprience any disruption in service since calls for Agile users will follow backup PBX routing.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Windows Server patches for Agile ACD Server

Network Maintenance - BGP Peerings in Syracuse

fjw2102@columbia.edu — Wed, 21 Oct 2009 12:06:15 -0400

Service

Alert Date

(Approximate) 10/22/2009 - 05:00pm to 10/22/2009 - 06:00pm

Severity Level

Alert Message

CUIT will enable the BGP peerings in Syracuse. This scheduled work is expected to be completed on time. No service interruption is anticipated.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Network Maintenance - BGP Peerings in Syracuse

Network Maintenance - Lenfest 15th floor

ki2126@columbia.edu — Tue, 20 Oct 2009 12:54:57 -0400

Service

Alert Date

10/22/2009 - 11:00am to 10/22/2009 - 11:30am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service.

During the scheduled time of this Service Alert, users on the 15th floor of Lenfest Dormitory will lose internet connectivity. CUIT expects the network usage to be low during this time frame.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - Lenfest 15th floor

Watson's 8th & 9th Floors Network & VoIP Outage

jt2496@columbia.edu — Wed, 21 Oct 2009 15:20:21 -0400

Service

Alert Date

10/21/2009 - 02:30pm to 10/21/2009 - 03:04pm

Severity Level

Alert Message

At approximately 2:30pm, Watson's 8th & 9th floor's Network Connectivity and VoIP services became unavailable due to a faulty switch module. The respective module was reseated and service was restored at approximately 3pm.

We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Watson's 8th & 9th Floors Network & VoIP Outage

MORNINGSIDE CAMPUS - VOICE SYSTEM ANNUAL BACKUP COOLING TEST

mph2121@columbia.edu — Wed, 14 Oct 2009 11:30:18 -0400

Service

Alert Date

10/16/2009 - 08:00am to 10/16/2009 - 02:00pm

Severity Level

Alert Message

On Friday October 16, 2009, starting at 8AM Facilities Management are scheduled to test the operations of the Backup Cooling System that serves Morningside Campus's Voice System located in room 114 Low Library.

This test will last approximately 6 hours. The primary system will remain available during the test. There is no anticipated downtime.

MORNINGSIDE CAMPUS - VOICE SYSTEM ANNUAL BACKUP COOLING TEST

Central LDAP issues causing login failures

ji2103@columbia.edu — Wed, 14 Oct 2009 16:45:33 -0400

Service

Alert Date

10/14/2009 - 03:30pm to 10/14/2009 - 06:40pm

Severity Level

Alert Message

Begining around 3:30pm today, there has been a problem with privileged access to Columbia's central LDAP directory. Services that depend on this access include the CUIT computer lab authentication process, Online Directory information and Shibboleth authentication. Developers are working to identify and resolve the issue. There is no estimated time to resolve yet available.

CUIT apologies for this inconvenience.

Central LDAP issues causing login failures

Network Maintenance- ISSO

wl2271@columbia.edu — Tue, 13 Oct 2009 17:12:06 -0400

Service

Alert Date

10/14/2009 - 08:00am to 10/14/2009 - 10:30am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing network hardware upgrade at ISSO at the indicated time. During the time of the maintenance, users will experience loss of network connectivity. This timeframe was a request by the user.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance- ISSO

Remedy Maintenance

mph2121@columbia.edu — Tue, 13 Oct 2009 18:58:19 -0400

Service

Support - CUIT Helpdesk

Alert Date

10/13/2009 - 11:05pm to 10/13/2009 - 11:15pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Inability to access Remedy. If there is any unsaved data prior to the beginning of maintenance, it will be retained and able to be saved once Remedy comes back up.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Remedy Maintenance

Morningside Campus PhoneMail Hardware Maintenance 10/11/09 from 12:00am to 6:00am

jar106@columbia.edu — Fri, 09 Oct 2009 16:03:55 -0400

Service

Alert Date

10/11/2009 - 12:00am to 10/11/2009 - 06:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may not be able to access their accounts.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Morningside Campus PhoneMail Hardware Maintenance 10/11/09 from 12:00am to 6:00am

Morningside Campus - Voice System Annual Backup Cooling Test

kk508@columbia.edu — Wed, 07 Oct 2009 15:36:48 -0400

Service

Alert Date

(Approximate) 10/09/2009 - 08:00am to 10/09/2009 - 08:30am

Severity Level

Alert Message

Update: This Backup Cooling test has been postponed.

On Friday October 9, 2009, starting at 8AM Facilities Management are scheduled to test the operations of the Backup Cooling System that serves Morningside Campus's Voice System located in room 114 Low Library.

This test will last approximately 6 hours. The primary system will remain available during the test. There is no anticipated downtime.

Morningside Campus - Voice System Annual Backup Cooling Test

NetPhone service was unavailable between 9:08 PM and 9:30 PM.

kk508@columbia.edu — Thu, 08 Oct 2009 22:05:32 -0400

Service

Alert Date

10/08/2009 - 09:08pm to 10/08/2009 - 09:30pm

Severity Level

Alert Message

Begining 9:08pm, NetPhone service became unavailable due to unknown reason. CUIT administrators have been notified and are currently working to resolve the issue.

CUIT expects to have a resolution or an update by 9:30pm. We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

NetPhone service was unavailable between 9:08 PM and 9:30 PM.

Static when calling CUMC (Columbia University Medical Center)

kk508@columbia.edu — Thu, 08 Oct 2009 11:32:49 -0400

Service

Alert Date

(Approximate) 10/08/2009 - 11:25am to 10/09/2009 - 11:42am

Severity Level

Rascal (Research and Compliance System)

Alert Message

Update: Calls are connecting without static. The static was due to bad inter-office Verizon communications links between Manhattan Ave & Wadsworth CO's.

--------------------------------------------

Currently users calling CUMC are experiencing static on the line.

CUMC technicians are actively working with Verizon to rectify this issue.

Update: Made minor correction - replaced CPMC with CUMC (Columbia University Medical Center).

Static when calling CUMC (Columbia University Medical Center)

Rascal Unplanned Outage

ji2103@columbia.edu — Thu, 08 Oct 2009 23:15:21 -0400

Service

Alert Date

10/08/2009 - 10:41am to 10/09/2009 - 04:41pm

Severity Level

Alert Message

RASCAL became unavailable at 10:40AM EST for a necessary, emergency update. It is expected to be back up by 12AM. CUIT apologizes for the inconvenience.

Rascal Unplanned Outage

Outbound Voice Service Outage at Parker Plaza, Fort Lee, NJ

pgd2101@columbia.edu — Wed, 07 Oct 2009 09:29:31 -0400

Service

Alert Date

(Approximate) 10/07/2009 - 09:22am to 10/09/2009 - 07:00am

Severity Level

Alert Message

Update: Primary Outbound Service has been restored as of 7AM this morning. Outage was due to a defective T1 CSU (Channel Service Unit).

Update: Temporary service has been restored. Technicians are investigating with the phone company.

Currently Outbound Voice Service at Parker Plaza office at Fort Lee, NJ is down. Technicians are investigating.

Outbound Voice Service Outage at Parker Plaza, Fort Lee, NJ

Network Outage at 531 W. 112th st.

fjw2102@columbia.edu — Tue, 06 Oct 2009 10:59:27 -0400

Service

Alert Date

(Approximate) 10/06/2009 - 10:45am to 10/06/2009 - 01:00pm

Severity Level

Alert Message

Due to electrical work being done in the basement of 531 W. 112th street, network connectivity has been disrupted. The super expects the work to be completed in approximately 2 hours.

Network Outage at 531 W. 112th st.

PhoneMail outage at Parker Plaza, Fort Lee NJ

jar106@columbia.edu — Sun, 04 Oct 2009 13:20:21 -0400

Service

Alert Date

10/04/2009 - 01:10pm to 10/05/2009 - 11:17pm

Severity Level

Alert Message

We received an alarm notification that the PhoneMail at Parker Plaza is currently unavailable. Initial investigation indicates a problem with the primary drive. Technicians are being dispatched to the site.

We apologize for this service interruption.

UPDATE: This was resolved with no loss of data.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

PhoneMail outage at Parker Plaza, Fort Lee NJ

Critical PhoneMail Hardware Maintenance at the Morningside Campus from 10:00pm on 10/2/09 to 6:00am on 10/3/09

jar106@columbia.edu — Fri, 02 Oct 2009 12:38:57 -0400

Service

Alert Date

10/02/2009 - 10:00pm to 10/03/2009 - 06:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT technical personnel have identified faulty equipment in one of the Morningside Phonemail servers. We are performing critical hardware maintenance from 10:00pm on 10/2/09 to 6:00am on 10/3/09 to replace this equipment. During this time PhoneMail users at the Morningside campus will not be able to access their accounts. This scheduled maintenance is expected to be completed on-time.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Critical PhoneMail Hardware Maintenance at the Morningside Campus from 10:00pm on 10/2/09 to 6:00am on 10/3/09

ROLM PhoneMail Service outage at the Health Science Campus

jar106@columbia.edu — Tue, 29 Sep 2009 09:26:40 -0400

Service

Alert Date

09/29/2009 - 09:10am to 09/29/2009 - 12:00pm

Severity Level

Alert Message

- Update : The Service is restored at 11:30am.

The PhoneMail servicing the Irving Cancer Center, Russ Berrie Pavillion, and Lasker Building is currently unavailable due to a communication error between the ROLM PBX and PhoneMail. Technicians are en route to investigate.

We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

ROLM PhoneMail Service outage at the Health Science Campus

Network Outage in 3180 Broadway

jik2105@columbia.edu — Sun, 27 Sep 2009 23:02:41 -0400

Service

Alert Date

09/27/2009 - 12:00pm to 09/28/2009 - 11:17pm

Severity Level

Alert Message

Beginning on Sunday, 9/27/09, network connectivity was disrupted for 3180 Broadway. CUIT administrators have been notified and are currently working to resolve the issue.

CUIT will send technicians out to 3180 Broadway to address the issue when the building opens at 9AM on Monday. We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Outage in 3180 Broadway

AP/CAR and FFE Unavailable due to Scheduled Maintenance

ji2103@columbia.edu — Fri, 25 Sep 2009 17:49:05 -0400

Service

AP/CAR

Alert Date

09/26/2009 - 04:00am to 09/26/2009 - 08:36pm

Severity Level

Alert Message

Begining 9/26 4am AP/CAR and FFE will be unavailable due to scheduled maintenance. Service is expected to be retored by 9am.

Please email ffetech@columbia.edu with any question or perceived issues.

AP/CAR and FFE Unavailable due to Scheduled Maintenance

Web Form Submissions via Email are Queued, Not Being Delivered

ji2103@columbia.edu — Mon, 21 Sep 2009 11:01:04 -0400

Service

Email - Cyrus

Alert Date

09/21/2009 - 10:00am to 09/21/2009 - 12:30pm

Severity Level

Alert Message

Web forms that use email (most do) have had their output queued while an email problem is being investigated. No web form submissions that have been queued in this manner have been lost, and will be released for delivery as soon as the issue is resolved. No other mail delivery is being affected.

UPDATE: The issue was resolved, and queued messages have been delivered.

Web Form Submissions via Email are Queued, Not Being Delivered

FinSys, WebSAF Unavailable Wed, 9/16 9:30pm-10pm

ji2103@columbia.edu — Wed, 16 Sep 2009 18:03:23 -0400

Service

Alert Date

09/16/2009 - 09:30pm to 09/17/2009 - 10:57am

Severity Level

Alert Message

FinSys and WebSAF will be unavailable tonight 9/16 from 9:30pm to 10pm due to routine maintenance.

We apologize for any inconvenience this causes.

UPDATE: This was resolved on schedule.

FinSys, WebSAF Unavailable Wed, 9/16 9:30pm-10pm

Network Maintenance in Schermerhorn...

jt2496@columbia.edu — Tue, 15 Sep 2009 15:02:16 -0400

Service

Alert Date

09/15/2009 - 07:00pm to 09/15/2009 - 07:15pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT will be performing necessary network maintenance in Schermerhorn this evening. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Intermittent loss of network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance in Schermerhorn...

Network Service Degradation in Nevis Labatory

eyy2102@columbia.edu — Mon, 14 Sep 2009 16:45:40 -0400

Service

Alert Date

09/14/2009 - 04:15pm to 09/14/2009 - 05:30pm

Severity Level

Alert Message

Begining at 4:15pm, network connectivity between Nevis Labatory and Morningside Campus became degraded due to power failures in Nevis Labatory that brought down the main connection to the main campus. If power is not restored soon, Nevis' connection to the Internet will also go down and Nevis will have no connection to the outside world.

Facilities expects power to be restored by 5:30pm. We apologize for this service degradation.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Service Degradation in Nevis Labatory

Notice of Verizon Wireless Service Interruption 3:00-6:00 A.M. EST Saturday, September 12, 2009 - Action Required

demianv0@columbia.edu — Fri, 11 Sep 2009 12:06:09 -0400

Service

Cellular - Verizon

Alert Date

09/12/2009 - 03:00am to 09/12/2009 - 06:00am

Severity Level

Alert Message

Dear CUIT/Verizon Wireless Customer, below is an important message about an interruption to your wireless service and actions you must take:

Notice of Service Interruption

3:00-6:00 A.M. (EST) Saturday, September 12, 2009 – Action Required

Verizon Wireless will be making some necessary system changes that will briefly impact your wireless service.

Your wireless number will not have service on Saturday, September 12, 2009, between 3:00 A.M. – 6:00 A.M. (EST) and the corresponding phone will need to be reprogrammed by dialing *228 as soon as possible after 6:00 A.M. During the interruption, any incoming calls will go directly to voicemail, and you will not be able to place and/or receive a call until you reprogram your phone.

Please rest assured, you will still have access to 911 emergency service during the interruption, and your calling plan rates will not be affected by the changes.

It is important to dial *228 SEND as soon as possible after 6:00 A.M. on September 12, 2009 to reprogram your phone and resume your wireless service (see instructions below). There will be no charge for the reprogramming and the call to *228 will be free of airtime charges.

How to reprogram your phone after 6:00 A.M. on September 12, 2009:

1. Press *228 + SEND from your Verizon Wireless phone, while in your home calling area.

2. Listen to the prompt and press 1 to program your phone.

3. Wait for confirmation that the programming has completed. This will take 1-2 minutes.

4. Press END to complete the programming.

During the service interruption, you can access your voice mail messages from any other phone. Just dial your wireless number, press # to interrupt your greeting and follow the prompts to retrieve your messages. If your device is a smartphone, email messages will queue for delivery after you’ve reprogrammed your device.

We apologize for any inconvenience the service interruption may cause. If you have any questions, or if you experience any problems with reprogramming your phone, please do not hesitate to call Verizon (from a landline phone) at 1-800-922-0204.

Sincerely,

Verizon Wireless

Notice of Verizon Wireless Service Interruption 3:00-6:00 A.M. EST Saturday, September 12, 2009 - Action Required

2875 Broadway Network Maintenance

ki2126@columbia.edu — Wed, 09 Sep 2009 14:01:59 -0400

Service

Alert Date

09/10/2009 - 06:00am to 09/10/2009 - 09:00am

Severity Level

Alert Message

We have scheduled the following maintenance window to upgrade the
network hardware at 2875 Broadway.

Thursday 9/10/2009 6AM - 9AM

During the maintenance, clients at 2875 Broadway - 200 & 300 Levels - will not have network connectivity.

2875 Broadway Network Maintenance

CUIT Helpdesk Extended Wait Times

ji2103@columbia.edu — Wed, 09 Sep 2009 16:48:22 -0400

Service

Alert Date

09/08/2009 - 06:39am to 10/08/2009 - 10:49pm

Severity Level

Alert Message

For the first four weeks of the fall semester, the CUIT Helpdesk receives a high volume of calls and emails, resulting in delayed responses.

We apologize for this unavoidable experience, and recommend to everyone whose inquiry or issue is not time-sensitive to visit and review our webpages (http://www.columbia.edu/cuit/support/) for the information they seek. Documentation and answers to commonly asked questions are available there. If you can't find your answer, please use the 'Report a Proiblem' option located on many CUIT support web pages, or email askcuit@columbia.edu.

If your issue is time-sensitive, please call the Helpdesk at 212-854-1919. We apologize in advance for any extended wait times you encounter.

CUIT Helpdesk Extended Wait Times

CUIT Helpdesk Holiday Weekend Hours

ji2103@columbia.edu — Fri, 04 Sep 2009 17:24:46 -0400

Service

Alert Date

09/04/2009 - 05:07pm to 09/08/2009 - 04:39pm

Severity Level

Alert Message

CUIT Helpdesk phone support service hours for the holiday weekend of September 5th through 7th are as follows:

Saturday 9/5: 10am-5pm

Sunday 9/6: 3pm-11pm

Monday 9/7: CLOSED (Labor Day)

The CUIT Helpdesk will resume normal business hours on Tuesday 9/8 at 8am. Solutions to many common issues are available online. Please refer to CUIT's support documentation page at http://www.columbia.edu/cuit/support to search for an answer or to report an issue. You can also send email to askcuit@columbia.edu. Submissions will be responded to as quickly as possible once service hours resume.

If you have reason to believe a service outage affecting multiple clients is in effect, please call 854-1919 and choose option 4. An operator will be available to page the appropriate systems adminstrator.

Have a great weekend!

CUIT Helpdesk Holiday Weekend Hours

Schermerhorn Hall Network Maintenance

jx2119@columbia.edu — Thu, 03 Sep 2009 14:16:54 -0400

Service

Alert Date

09/04/2009 - 07:00am to 09/04/2009 - 07:15am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

Update: The maintenance was successfully completed at 7:15 AM.

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience loss of network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Schermerhorn Hall Network Maintenance

Network outage in Carlton Arms

jx2119@columbia.edu — Wed, 02 Sep 2009 12:13:19 -0400

Service

Alert Date

09/02/2009 - 12:10pm to 09/02/2009 - 12:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on a switch in Carlton Arms. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Loss of network connectivity

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network outage in Carlton Arms

jt2496@columbia.edu — Wed, 02 Sep 2009 14:12:59 -0400

Service

Alert Date

09/02/2009 - 12:00pm to 09/02/2009 - 02:10pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is investigating intermittent network connectivity in Carlton Arms. No ETA is available at this time.

During the scheduled time of this Service Alert, clients may experience:

Loss of network connectivity

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network outage in Carlton Arms

Loss of Network Connectivity - John Jay 5th through 7th Floors

wl2271@columbia.edu — Tue, 01 Sep 2009 14:32:26 -0400

Service

Alert Date

09/01/2009 - 11:45am to 09/01/2009 - 12:45pm

Severity Level

Alert Message

Due to faulty equipment, users on 5th through 7th floors of John Jay experienced loss of network connectivity at 11:45AM. Service was sucessfully restored at 12:45PM.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Loss of Network Connectivity - John Jay 5th through 7th Floors

www.columbia.edu web pages slow or unavailable

ji2103@columbia.edu — Tue, 01 Sep 2009 10:50:34 -0400

Service

Alert Date

09/01/2009 - 09:00am to 09/01/2009 - 09:30am

Severity Level

Alert Message

Starting around 9am, connections to www.columbia.edu became slow. In some cases, web page requests were re-routed to our Akamai failover service, which serves main Columbia pages but will indicate "not found" for others. In other cases, clients merely experienced slow page load times. This issue was resolved at 9:30am. CUIT apologizes for this inconvenience.

www.columbia.edu web pages slow or unavailable

Financial Mainframe Outage

fs2175@columbia.edu — Mon, 31 Aug 2009 16:39:39 -0400

Service

AP/CAR

Alert Date

08/31/2009 - 04:40pm to 09/01/2009 - 05:25pm

Severity Level

Alert Message

The Columbia mainframe used to process financial transactions (CAR, SIS, CAPS, etc.) has been taken out of service due to undetermined hardware problems. The system administrators are working to bring it back up. No estimated time for repair is currently available.

UPDATE: This was resolved on 8/31 around 5:30pm.

Financial Mainframe Outage

NetPhone Service Update

jik2105@columbia.edu — Tue, 25 Aug 2009 16:33:23 -0400

Service

Alert Date

08/26/2009 - 06:00pm to 08/26/2009 - 07:00pm

Severity Level

Alert Message

To apply the latest bug fixes, NetPhone Service will be updated on Wednesday, August 26th 2009, from 6:00PM until 7:00PM.

This update should have no impact on regular NetPhone service.

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

NetPhone Service Update

PhoneMail Service Outage at Irving Cancer Research Center, Russ Berrie, and Lasker Buildings is down

jar106@columbia.edu — Wed, 26 Aug 2009 08:50:56 -0400

Service

Alert Date

08/26/2009 - 08:46am to 08/26/2009 - 10:15am

Severity Level

Alert Message

Service has been restored at 10:15 AM.

PhoneMail Service at the Irving Cancer Research Center, Russ Berrie, and Lasker Buildings is currently unresponsive. Technicians are en route to investigate.

PhoneMail Service Outage at Irving Cancer Research Center, Russ Berrie, and Lasker Buildings is down

Emergency Maintenance - NetPhones

wl2271@columbia.edu — Fri, 21 Aug 2009 13:28:38 -0400

Service

Alert Date

08/21/2009 - 04:00pm to 08/21/2009 - 05:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

There is currently an issue affecting users who use the HUNT GROUP function on NetPhones. CUIT will conduct emergency maintenance to correct the issue. During the maintenance, all users will still be able to make and receive calls.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Emergency Maintenance - NetPhones

NetPhone conferencing application maintenance

ki2126@columbia.edu — Tue, 18 Aug 2009 17:21:06 -0400

Service

Alert Date

08/19/2009 - 05:00pm to 08/19/2009 - 06:00pm

Severity Level

Alert Message

To apply the latest vendor provided security and bug fixes, NetPhone
Conference-Bridge application will be updated on Wednesday, August 19th
2009, from 5:00 PM until 6:00PM.   Netphone conferencing service will be
unavailable during this maintenance window.

CUIT apologizes for any inconvenience this may cause, but this action is
necessary to ensure a more reliable service. If clients continue to
experience issues after the service-interruption hours, please contact
the CUIT Helpdesk at:

Web:     http://www.columbia.edu/cuit/support/expanded.html

Phone:   212-854-1919

Email:     askcuit@columbia.edu

NetPhone conferencing application maintenance

Wallach Hall Network Outage

ki2126@columbia.edu — Sat, 15 Aug 2009 18:52:58 -0400

Service

Alert Date

08/15/2009 - 04:16pm to 08/15/2009 - 06:00pm

Severity Level

Alert Message

Due to a UPS failure Wallach Hall lost network connectivity at 4:15PM.
Network Connectivity was restored at 6:00PM.

Wallach Hall Network Outage

Widespread Service Interruptions

ji2103@columbia.edu — Tue, 11 Aug 2009 13:46:26 -0400

Service

Alert Date

08/11/2009 - 07:50am to 08/12/2009 - 02:46pm

Severity Level

Alert Message

Because of an air conditioning outage in the CUIT data center, CUIT is bringing many systems down to protect the servers from overheating. All data on the servers is safe and secure.

Systems should return to normal by approximately 1pm today. Another broadcast message will be sent should the outage last any longer.

We apologize for the inconvenience.

UPDATE 8/11/09 2:30pm: Production systems are up and running with the exception of some mainframe batch processing. CUIT is working with our vendor to ensure this problem is resolved.

Widespread Service Interruptions

Network Maintenance - Baker Field

wl2271@columbia.edu — Thu, 06 Aug 2009 11:46:26 -0400

Service

Alert Date

(Approximate) 08/07/2009 - 10:00am to 08/07/2009 - 01:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, users at Baker Field will lose network connectivity.

Phone: 212-854-1919

Telephony - Third Pary Service Provider

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - Baker Field

Voice Service Outage: Union Theological Seminary

fjw2102@columbia.edu — Mon, 03 Aug 2009 17:29:19 -0400

Service

Alert Date

08/04/2009 - 10:15am to 08/04/2009 - 11:15am

Severity Level

Alert Message

Verizon is performing necessary maintenance on the underground wiring that feeds UTS. This scheduled maintenance is expected to be completed on Tuesday, August 4, between 10:15AM and 11:15AM.

During this maintenance UTS will lose inbound and outbound Voice Service.

Voice Service Outage: Union Theological Seminary

Network Maintenance - 536 and 534 West 114th Street

wl2271@columbia.edu — Wed, 29 Jul 2009 11:52:08 -0400

Service

Alert Date

08/04/2009 - 09:30am to 08/04/2009 - 09:45am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, all users at 536 and 534 W 114th street will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 536 and 534 West 114th Street

Network Maintenance - 514 West 113th Street

wl2271@columbia.edu — Wed, 29 Jul 2009 11:52:12 -0400

Service

Alert Date

08/04/2009 - 09:00am to 08/04/2009 - 09:15am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, all users at 514 West 113th street will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 514 West 113th Street

Network Outage - 2875 Broadway

wl2271@columbia.edu — Thu, 30 Jul 2009 09:04:14 -0400

Service

Alert Date

07/30/2009 - 08:55am to 07/30/2009 - 09:03am

Severity Level

Alert Message

Begining 8:50, network connectivity at 2875 Broadway became unavailable due to a breaker being turned off accidently during construction.The problem has been resolved at 9:03, all network connectivity should be restored.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Outage - 2875 Broadway

Wireless Network Maintenance

fjw2102@columbia.edu — Tue, 21 Jul 2009 17:33:18 -0400

Service

Alert Date

07/25/2009 - 08:00am to 07/25/2009 - 11:00am

Severity Level

Alert Message

Maintenance will be conducted on the campus wireless network on Saturday July 25, 2009 between 8:00am and 11:00am. Users should experience an outage lasting less than 20 minutes.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Wireless Network Maintenance

Sakai Pilot service Unchscheduled Maintenace

ji2103@columbia.edu — Thu, 23 Jul 2009 17:08:42 -0400

Service

Alert Date

07/23/2009 - 05:30pm to 07/23/2009 - 06:00pm

Severity Level

Alert Message

The Sakai Pilot service is experiencing application errors and must be temporarily shut down to resolve the issue. It will be taken down Thursday 7/23/2009 (today) at 5:30pm. Service is expected to be resumed no later than 7/23 6pm.

UPDATE: This was resolved by 6pm.

Sakai Pilot service Unchscheduled Maintenace

Scheduled NetPhone Maintenance

ab8@columbia.edu — Tue, 21 Jul 2009 16:48:10 -0400

Service

Alert Date

07/22/2009 - 08:00pm to 07/22/2009 - 09:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

To apply the latest vendor provided security and bug fixes, NetPhone servers will be rebooted Wednesday July 22nd 2009, from 8:00 PM until 9:00PM. Each host will take approximately 15 minutes to update and reboot. During this maintenance window, the NetPhone voicemail system will be unavailable for approximately 15 minutes. Users will be able to make and receive calls during this time.

Phone: 212-854-1919

Rascal (Research and Compliance System)

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Scheduled NetPhone Maintenance

Intermittent RASCAL issues today

ji2103@columbia.edu — Wed, 22 Jul 2009 21:24:48 -0400

Service

Alert Date

07/22/2009 - 12:22pm to 08/10/2009 - 01:37pm

Severity Level

Alert Message

RASCAL users have been experiencing intermittent performance issues today. Adminsitrators are currently working to resolve the issue. There is no estimate time to resolution currently available.

UPDATE: This was resolved by administrators.

Intermittent RASCAL issues today

524 Riverside Drive ISSO Scheduled Phonemail Maintenance

ab8@columbia.edu — Tue, 21 Jul 2009 15:02:34 -0400

Service

Alert Date

07/22/2009 - 09:15am to 07/22/2009 - 09:45am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on ROLM telephone service in the International Students and Scholars Office (ISSO) at 524 Riverside Drive. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, phones will be unavailable.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

524 Riverside Drive ISSO Scheduled Phonemail Maintenance

Network Maintanence - Schermerhorn Extension

jx2119@columbia.edu — Fri, 17 Jul 2009 11:08:20 -0400

Service

Alert Date

07/20/2009 - 08:30am to 07/20/2009 - 09:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, some clients on floors 1 through 10 will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintanence - Schermerhorn Extension

UNI ID Database Planned Maintenance

ji2103@columbia.edu — Tue, 14 Jul 2009 13:18:12 -0400

Service

ID System

Alert Date

07/16/2009 - 06:00pm to 07/16/2009 - 07:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

Starting Thursday 7/16 6pm EST, till 7:30pm EST, CUIT will be performing necessary maintenance on the database used to manage important UNI/email/ID-related functions.

The following services and tools will not be available during this maintenance:

UNI activation, assigning new passwords, password changes, group changes, mail forwarding changes, the MyUni uni.columbia.edu website, uniedit (helpdesk support tool), maillist changes, online photo submission tool, and the alumni password reset tool.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

UNI ID Database Planned Maintenance

SSA.GOV Websites Unavailable

ji2103@columbia.edu — Mon, 20 Jul 2009 10:47:23 -0400

Service

Alert Date

07/16/2009 - 10:45am to 08/10/2009 - 12:00pm

Severity Level

Alert Message

UPDATE: www.ssa.gov is once again reachable from the Columbia network.

For several days, systems on the Columbia network have been unable to reach webpages at ssa.gov, the Social Security Administration. This affects sending mail to addresses in the ssa.gov domain, and access to web pages at www.ssa.gov, among other things. Not only do the host names not resolve, but even ping or traceroute to the IP addresses does not complete.

The ssa.gov domain is reachable from other networks. CUIT staff are investigating the problem with assistance from our service provider, and we are comparing results with contacts at other schools. We have not yet been able to reach a person at SSA by phone.

SSA.GOV Websites Unavailable

Columbia University Medical Center web page issues

ji2103@columbia.edu — Tue, 14 Jul 2009 23:01:27 -0400

Service

Alert Date

07/14/2009 - 06:30pm to 07/14/2009 - 10:30pm

Severity Level

Alert Message

The Columbia University Medical Center's web site at www.cumc.columbia.edu is intermittently unavailable. Problems started occurring around 7/14 6:30pm and are still ongoing. CUMC technicians are working to resolve the issue as quickly as possible, but there is not ETA at this time.

UPDATE: It appears the issue was resolved around 10:30pm EST.

Columbia University Medical Center web page issues

Network Maintenance- 501 W. 121st

noc-pt — Mon, 13 Jul 2009 16:31:34 -0400

Service

Alert Date

(Approximate) 07/14/2009 - 09:00am to 07/14/2009 - 10:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients at 501 W. 121st will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance- 501 W. 121st

Network Maintenance- 540 W. 122th

noc-pt — Mon, 13 Jul 2009 16:18:28 -0400

Service

Alert Date

(Approximate) 07/14/2009 - 08:30am to 07/14/2009 - 09:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients at 540 W. 122th will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance- 540 W. 122th

Network Maintenance- 610 W. 115th

noc-pt — Mon, 13 Jul 2009 16:26:41 -0400

Service

Alert Date

(Approximate) 07/14/2009 - 08:30am to 07/14/2009 - 09:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients at 610 W. 115th will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance- 610 W. 115th

Loss of Network Connectivity in 601 West 113th Street

noc-pt — Thu, 09 Jul 2009 09:10:20 -0400

Service

Alert Date

(Approximate) 07/09/2009 - 10:30am to 07/10/2009 - 05:00pm

Severity Level

Rascal (Research and Compliance System)

Alert Message

Due to a water main break, the electricity supply to our switches at 601 West 113th Street has been unstable since Thursday 7/9/2009 8:30am.

The switch on the 12th floor, which provides network connectivity to 6th-12th floors, has been down since Thursday 7/9/2009 10:30am.

The switch in the Basement, which provides network connectivity to Basement-5th floors, was down on Thursday 7/9/2009 10:30am-6:15pm. We anticipate it to go down again today (Friday 7/10/2009).

Facilities informed that electricity should be restored to normal by 5pm today (Friday 7/10/2009).

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Loss of Network Connectivity in 601 West 113th Street

Rascal Outage

ji2103@columbia.edu — Mon, 06 Jul 2009 18:24:21 -0400

Service

Alert Date

07/06/2009 - 10:30am to 07/06/2009 - 10:00pm

Severity Level

Alert Message

Begining 7/6/09 approximately 10:30am, RASCAL became unavailable due to an ongoing intermittent performance issue. RASCAL has been temporarily been taken offline as administrators continue to work on a solution. The current estimated time to resolutionis 10pm tonight.

CUIT apologizes for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Rascal Outage

Major Login Issues to Online Services

ji2103@columbia.edu — Fri, 03 Jul 2009 00:51:28 -0400

Service

Alert Date

07/02/2009 - 07:26pm to 07/03/2009 - 03:05am

Severity Level

Telephony - Third Pary Service Provider

Alert Message

Begining 7/2/09 7:26pm, most online services requiring a login became unavailable due to some changes made to address a web page loading issue. A successful resolution was implemented at 7/3/09 12:15am. We recommend that if you are still experiencing an issue to restart your browser or email client and try again. There may be temporary slowness, especially with Cubmail and other email clients as people start to access services at the same time.

Services affected include almost all services requiring a WIND or UNI login (e.g., CubMail, Libraries restricted online resources, MyColumbia (including People@Columbia), Courseworks, etc.). Other affected services include Cyrus email, Alpha Exchange web-accessed email, Dial-up connections, VPN access, CUNIX login and other authenticated web pages.

Please note that Columbia web pages that do NOT require UNI logins may still be intermittently inaccessible due to the ongoing web issue discussed in another Service Alert.

We sincerely apologize for this service interruption.

UPDATE: Cubmail was experiencing some instability from 2:30 until 3:15. Users may experience some sluggishness for a period of time, but it seems to have stabilized.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Major Login Issues to Online Services

111 E. 59th Street (CRF) Voice Service

jx2119@columbia.edu — Thu, 02 Jul 2009 16:38:54 -0400

Service

Alert Date

(Approximate) 07/02/2009 - 04:30pm to 07/06/2009 - 04:00pm

Severity Level

Alert Message

The Primary Voice T1 circuit is back in service. This T1 outage was caused by a defective underground pair.

Currently, 111 E. 59th Street (CRF) voice service is being routed via the backup T1 circuit.

The primary T1 circuit is down. Paetec/Verizon are investigating.

111 E. 59th Street (CRF) Voice Service

Helpdesk Holiday Weekend Hours

fs2175@columbia.edu — Thu, 02 Jul 2009 15:46:15 -0400

Service

Support - CUIT Helpdesk

Alert Date

07/02/2009 - 03:48pm to 07/05/2009 - 03:13pm

Severity Level

Alert Message

Helpdesk Holiday Weekend Hours

Today Thursday July 2nd, the walk-in center will close at 4PM. The CUIT Helpdesk will close at 7:00PM. Both the Walk-in center and the CUIT helpdesk will be closed on Friday July 3rd and Saturday July 4th.

The CUIT Helpdesk will resume normal operating hours as of Sunday July 5th (3pm to 11pm).

Helpdesk Holiday Weekend Hours

Columbia Web-Pages Outage

fs2175@columbia.edu — Thu, 02 Jul 2009 15:31:46 -0400

Service

CUNIX Web Servers

Alert Date

07/02/2009 - 03:24pm to 07/06/2009 - 11:19am

Severity Level

Alert Message

- www.columbia.edu is not responding
- www.columbia.edurewrites to a www-fail.columbia.edu URL which indicates that the requested page is not available (on the backup provider).

In some cases, users will be redirected to the backup provider successfully and not notice any problems. This is because the backup provider has the most visible or most popular pages from www.columbia.edu , but does not have the full site.

The System Administrators continue to work on resolving this problem.

Columbia Web-Pages Outage

ROLM PBX Preventative Maintenance 1:00am to 2:00am 7/3/09

noc-pt — Thu, 02 Jul 2009 11:42:19 -0400

Service

Alert Date

07/02/2009 - 12:00pm to 07/03/2009 - 12:52am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, a brief disruption in ROLM phone service will occur as a switchover between PBX processors is initiated in each node of the PBX. The outage will last approximately 1 second per node (9 nodes total). Any calls in the node during this switchover will be dropped.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

ROLM PBX Preventative Maintenance 1:00am to 2:00am 7/3/09

Intermittent Columbia Web Page Outages

ji2103@columbia.edu — Mon, 06 Jul 2009 11:27:27 -0400

Service

CUNIX Web Servers

Alert Date

07/02/2009 - 11:25am to 07/13/2009 - 10:43am

Severity Level

Alert Message

We continue to see intermittent non-responsiveness or failover to the backup provider and are attempting various methods of handling or eliminating the increased traffic. Users will see one of two error states:

- www.columbia.edu is not responding
- www.columbia.edurewrites to a www-fail.columbia.edu URL which indicates that the requested page is not available (on the backup provider).

In some cases, users will be redirected to the backup provider successfully and not notice any problems. This is because the backup provider has the most visible or most popular pages from www.columbia.edu , but does not have the full site.

The System Administrators continue to work on resolving this problem.

UPDATE: This issue is believed to have been resolved.

Intermittent Columbia Web Page Outages

Columbia Web-Pages Outage

fs2175@columbia.edu — Thu, 02 Jul 2009 10:18:22 -0400

Service

CUNIX Web Servers

Alert Date

07/02/2009 - 10:03am to 07/03/2009 - 01:26am

Severity Level

Alert Message

Starting early this morning, the main Columbia homepage was being served by our backup provider due to problems on our own web servers. As a result of that, some customers have been unable to view the main Columbia page at different times through the morning. The majority of customers unable to view the main Columbia web-pages are off-campus customers. Some problems with our servers have been corrected, but there are still intermittent on-going service problems and the system administrators are still investigating.

Columbia Web-Pages Outage

PhoneMail Equipment Failure

noc-pt — Wed, 01 Jul 2009 09:57:22 -0400

Service

Alert Date

07/01/2009 - 09:00am to 07/13/2009 - 10:43am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

A PhoneMail storage drive suffered a mechanical failure during scheduled hardware maintenance aimed at replacing the ailing drive. As a result, voice files stored on the drive were unrecoverable.

Users in the following locations may encounter unplayable messages and are advised to delete them. In some instances users may also have to re-record their PhoneMail greetings. CUIT sincerely apologizes for the inconvenience this may have caused.

Affected Locations:

210 W. 104^th st., 212 W. 104, 514 W. 113^th st., 600 W. 116^th st., 601 W. 110^th st., CEPSR – Schapiro, College Residence Hall, Commuter Mailboxes, Engineering Terrace, Fairchild, Hartley Hall, Hewitt, Hogan and Mudd.

If you need any assistance or wish to report an issue with your PhoneMail account please contact the CUIT Helpdesk.

Phone: 212-854-1919

PhoneMail Equipment Failure

Network Maintenance - NYSERNet/Internet2

noc-pt — Mon, 29 Jun 2009 17:42:07 -0400

Service

Alert Date

(Approximate) 07/01/2009 - 06:00am to 07/01/2009 - 06:30am

Severity Level

Alert Message

NYSERNet, our Internet2 ISP, will be configuring a new backbone connection between New York City and Buffalo this Wednesday 7/1/09 at 6:00 AM. This change will cause Internet2 traffic to re-route over the new connection. Users may experience some network slowness during this time.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Network Maintenance - NYSERNet/Internet2

Phonemail Hardware Replacement - Morningside Campus

noc-pt — Tue, 30 Jun 2009 12:07:04 -0400

Service

Alert Date

06/30/2009 - 11:00pm to 07/01/2009 - 06:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients on the Morningside campus will lose access to the phonemail system.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Phonemail Hardware Replacement - Morningside Campus

PAC (People At Columbia) Unavailable

ji2103@columbia.edu — Tue, 09 Jun 2009 11:39:48 -0400

Service

People At Columbia (PAC)

Alert Date

06/26/2009 - 05:00pm to 06/29/2009 - 03:05am

Severity Level

Alert Message

HR is performing necessary maintenance on the PAC (People @ Columbia) system starting Friday, June 26th 5pm. This scheduled maintenance is expected to be completed on-time by late Monday, June 29th.

During the scheduled time of this Service Alert, clients may experience an inability to view, print or edit the following functions:

Paystubs, W-2s, personal information, direct deposit information.

The CU Online Benefits Enrollment system will remain fully available during this maintenance period.

CU HR apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients continue to experience issues after the service-interruption hours, please contact the HRPC Helpdesk at:

Phone: 212-851-2888

Email: hrpc@columbia.edu

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

PAC (People At Columbia) Unavailable

Morningside Campus - Voice system UPS Preventative Maintenance

noc-pt — Wed, 24 Jun 2009 08:30:59 -0400

Service

Alert Date

06/24/2009 - 09:00am to 06/24/2009 - 12:00pm

Severity Level

Alert Message

Today, 6/24/09, CUIT is performing routine maintenance on the Morningside Campus Voice System from 9:00AM to 12:00PM. This routine maintenance is expected to be completed on time. No service interruption is anticipated.This Maintenance should be completely transparent to all Voice users.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Morningside Campus - Voice system UPS Preventative Maintenance

Network Maintenance - Fayerweather

noc-pt — Mon, 22 Jun 2009 13:52:21 -0400

Service

Alert Date

06/23/2009 - 08:00am to 06/23/2009 - 09:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, all clients in Fayerweather will experience loss of network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - Fayerweather

Intermittent DARTS access issues

ji2103@columbia.edu — Tue, 23 Jun 2009 10:20:36 -0400

Service

DARTS

Alert Date

06/22/2009 - 06:00pm to 06/23/2009 - 03:06am

Severity Level

Alert Message

Begining around 6pm 6/22/09, access to DARTS has been intermittent. CUIT administrators are currently working to resolve the issue.

CUIT apologizes for this service interruption.

UPDATE #1: DARTS is now once again accessible, as of 11am 6/23/09. We have received a small number of reports that there are still problems when navigating DARTS, but this is not yet formally confirmed.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Intermittent DARTS access issues

Sakai Pilot Service Unavailable During Maintenance

ji2103@columbia.edu — Tue, 16 Jun 2009 15:25:09 -0400

Service

Alert Date

06/20/2009 - 08:00am to 06/20/2009 - 04:00pm

Severity Level

Alert Message

The Sakai Pilot will be UNAVAILABLE from 8 a.m. to 4 p.m., THIS SATURDAY, June 20. During this time we will be converting the Sakai database and application to support international character sets.

If you have further questions or concerns, please contact us via our support page on the Web:

http://www.columbia.edu/cuit/support/sakai.html

UPDATE: This scheduled maintenance was successfully completed without incident.

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Sakai Pilot Service Unavailable During Maintenance

PhoneMail Hardware Maintenance at 3180 Broadway Nash Building from 18:30 to 19:30

noc-pt — Tue, 16 Jun 2009 10:22:25 -0400

Service

Alert Date

06/17/2009 - 06:30pm to 06/17/2009 - 07:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary hardware maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert clients may not be able to access their PhoneMail accounts.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

PhoneMail Hardware Maintenance at 3180 Broadway Nash Building from 18:30 to 19:30

CU HR Website unavailable 6/17/09 6:30pm-10pm

ji2103@columbia.edu — Thu, 18 Jun 2009 09:32:55 -0400

Service

Alert Date

06/17/2009 - 06:30pm to 06/17/2009 - 10:00pm

Severity Level

Alert Message

Due to an error when updating a web page, on Wednesday June 17th at approximately 6:30pm, the CU HR web pages became unavailable. The error was corrected by 10pm.

CUIT apologizes for the inconvenience this caused.

For questions about this alert, please call the CUIT Helpdesk at 212-854-1919 or email askcuit@columbia.edu.

For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/

CU HR Website unavailable 6/17/09 6:30pm-10pm

Network Mantainence - Schermerhorn

noc-pt — Tue, 16 Jun 2009 15:20:29 -0400

Service

Alert Date

06/17/2009 - 08:00am to 06/17/2009 - 11:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, some users throughout the building will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Mantainence - Schermerhorn

Exchange Server Maintenance for Earth Institute Users

ji2103@columbia.edu — Tue, 16 Jun 2009 15:15:38 -0400

Service

Email - Exchange

Alert Date

06/17/2009 - 01:30am to 06/17/2009 - 04:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT will be performing emergency maintenance on one of the CUIT-Exchange3 databases tomorrow morning between the hours of 1:30 AM and 4:00 AM. This maintenance requires that the database be offline. This outage will affect 39 users, all members of Earth Institue. These users will be unable to send or receive email during the maintenance window. Earth Institute has been notified.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Exchange Server Maintenance for Earth Institute Users

Network Maintenance - Chrysler Building (Office of Investments)

noc-pt — Thu, 11 Jun 2009 16:44:05 -0400

Service

Alert Date

06/14/2009 - 03:00am to 06/14/2009 - 07:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

Cogent, one of our ISPs, is performing necessary maintenance on their equipment. This scheduled maintenance is expected to be completed on Sunday, June 14 between 3:00 AM and 7:00 AM. Total downtime should be less than 20 minutes.

During the scheduled time of this Service Alert, clients in the Office of Investments at the Chrysler Building may experience:

Momentary loss of network connectivity as traffic switches to a redundant link

Temporary downgrade of network quality

Phone: 212-854-1919

Email: askcuit@columbia.edua<mailto:askcuit@columbia.edu>

Network Maintenance - Chrysler Building (Office of Investments)

Network Maintenance - 520 West 112th Street - 12th through 22nd Floors

noc-pt — Wed, 10 Jun 2009 12:10:11 -0400

Service

Alert Date

06/10/2009 - 03:00pm to 06/10/2009 - 03:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients on the 12th through 22nd floors will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 520 West 112th Street - 12th through 22nd Floors

Network Maintenance - 540 West 112th Street

noc-pt — Wed, 10 Jun 2009 12:06:01 -0400

Service

Alert Date

06/10/2009 - 02:00pm to 06/10/2009 - 02:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients at 540 West 112th Street will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 540 West 112th Street

Network Maintenance - Hartley Hall

noc-pt — Wed, 10 Jun 2009 11:14:36 -0400

Service

Alert Date

06/10/2009 - 01:30pm to 06/10/2009 - 02:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, some clients on the 1st and 2nd floors will lose network connectivity. In addition, the 10th floor lounge will lose wireless connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - Hartley Hall

Network Maintenence - 2828 Broadway (The School) - 2nd Floor Wireless

noc-pt — Wed, 10 Jun 2009 12:26:00 -0400

Service

Alert Date

06/10/2009 - 01:30pm to 06/10/2009 - 02:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients on the 2nd floor will lose wireless connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenence - 2828 Broadway (The School) - 2nd Floor Wireless

Network Maintenance - 21 Claremont

noc-pt — Wed, 10 Jun 2009 12:12:28 -0400

Service

Alert Date

06/10/2009 - 01:00pm to 06/10/2009 - 01:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients at 21 Claremont will lose network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 21 Claremont

Schermerhorn Network Outage

noc-pt — Tue, 09 Jun 2009 09:54:10 -0400

Service

Alert Date

06/09/2009 - 09:49am to 06/09/2009 - 10:01am

Severity Level

Alert Message

Update: Service has been restored at 10:00AM.

Begining 9:30AM, the Schermerhorn Hall network became unavailable. CUIT administrators have been notified and are currently working to resolve the issue.

We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Schermerhorn Network Outage

PhoneMail Preventative Maintenance 06/06/09 from 10:00pm to 6:00am on 06/07/09

noc-pt — Thu, 04 Jun 2009 16:02:23 -0400

Service

Alert Date

06/06/2009 - 10:00pm to 06/07/2009 - 06:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service for both the Main Campus and Remote Sites. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may not be able to access their PhoneMail accounts.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

PhoneMail Preventative Maintenance 06/06/09 from 10:00pm to 6:00am on 06/07/09

Issues with some Columbia sites - 6/19/09 UPDATE

ji2103@columbia.edu — Sat, 06 Jun 2009 15:52:01 -0400

Service

LAMP Servers

Alert Date

06/05/2009 - 03:43pm to 07/27/2009 - 01:55pm

Severity Level

Alert Message

Summary: Begining the afternoon of June 5th, many of Columbia University's Interactice Production web sites through CUIT's LAMP service were intermittently or completely unavailable due to an aggressive and sustained 'denial of services' effect whereby intruders generated massive number of access requests. This delays or prevents legitimate webpage requests. CUIT administrators have been working on the issue throughout the night. This type of attack is extremely difficult to resolve due to the instigating computers are so widespread, but some changes were made approx. 12am that were believed to have alleviated the impact.

UPDATE 6/19/09: Recent attempts to improve site security are causing intermittent issues when updating web content. In order to resolve this problem, 3rd-party hosting partners may need to briefly update and restart CUIT's LAMP servers. While this is expected NOT to result in any downtime, this cannot be guaranteed. If there is a problem, it is anticipated that no site will be offline for longer than 30 minutes.

UPDATE 6/12/09: We continued to have intermittent problems with CUIT LAMP-hosted Columbia sites over the course of the week, but at 12:30pm today the issue spiked and a number of sites again became unavailable. Most significantly impacted were the Columbia News and the Engineering department websites. Steps were taken to alleviate the effects; full functionality resumed at approximately 3pm, with the known exception of Columbia News. CUIT administrators continue their work on a permanent solution.

UPDATE 6/8/09: While issues were alleviated for the overnight, it recurred early this morning. Administrators are testing various solutions, and as of 5:25pm you may find most sites are accessible (known exceptions: news, engineering). This will continue to be monitored closely as a more permanent solution is implemented.

UPDATE 7/1/09: All issues being experienced by customers is now believed to be resolved.

Issues with some Columbia sites - 6/19/09 UPDATE

Network Maintenance - 520 West 112th Street 12th to 22nd Floors

noc-pt — Thu, 04 Jun 2009 15:24:20 -0400

Service

Alert Date

06/05/2009 - 02:00pm to 06/05/2009 - 02:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this location. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Loss of Network Connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 520 West 112th Street 12th to 22nd Floors

Network Maintenance - 540 West 112th Street

noc-pt — Thu, 04 Jun 2009 15:24:33 -0400

Service

Alert Date

06/05/2009 - 02:00pm to 06/05/2009 - 02:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this location. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Loss of Network Connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 540 West 112th Street

Network Maintenance - Hartley 1st Floor

noc-pt — Thu, 04 Jun 2009 15:24:42 -0400

Service

Alert Date

06/05/2009 - 01:00pm to 06/05/2009 - 01:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this location. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Loss of Network Connectivity

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - Hartley 1st Floor

Network Maintenance - 21 Claremont

noc-pt — Thu, 04 Jun 2009 15:24:54 -0400

Service

Alert Date

06/05/2009 - 01:00pm to 06/05/2009 - 01:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this location. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Loss of Network Connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 21 Claremont

PhoneMail Call Processing Outage

noc-pt — Sun, 31 May 2009 11:02:12 -0400

Service

Alert Date

05/31/2009 - 10:45am to 05/31/2009 - 03:56pm

Severity Level

Alert Message

Begining approximately 5:30am on 05/31/09 one of our PhoneMail Call Processing appliances became unavailable due to a communication link failure between it and the ROLM PBX. Technicians were alerted and began working on the issue remotely. After some investigation, technicians were dispatched on site and restored PhoneMail service by approximately 10:15am.

This PhoneMail node services call processing users (phone-tree menu applications) at the main campus. Additional investigation regarding the root cause is pending.

We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

PhoneMail Call Processing Outage

NYPH/CUMC and Baker Field Intermittent Network Outage

noc-pt — Thu, 28 May 2009 14:39:23 -0400

Service

Alert Date

05/28/2009 - 08:00pm to 05/28/2009 - 08:30pm

Severity Level

Alert Message

Core Services NYP/CUMC will perform maintenance on network equipment tonight, 5/28 between 8:00pm and 8:30pm. Services residing on the NYPH/CUMC network and Baker Field will experience intermittent loss of connectivity during this time.

NYPH/CUMC and Baker Field Intermittent Network Outage

Scheduled Electrical Maintenance Affecting Interchurch, Various Sites on Riverside Drive, and Various Sites on Claremont Avenue.

jx2119@columbia.edu — Fri, 22 May 2009 14:42:30 -0400

Service

Alert Date

(Approximate) 05/26/2009 - 09:00am to 05/26/2009 - 10:00am

Severity Level

Student Services On-Line (SSOL)

Alert Message

The Facilities department has scheduled an electrical maintenace at 47 Claremont Avenue. The work will take place on Tuesday May 26th, 2009, approximately from 9am to 10am.

CUIT has a switch at this location. To avoid disruption of power to that switch during the electrical work, we will move the switch to temporary outlets (provided by Facilities) before the work begins, and move it back when the work ends. We expect this work to not affect network connecitivity of users.

The switch at 47 Claremont Avenue provides network connectivity to users at the following locations:

445 Riverside Drive
448 Riverside Drive
450 Riverside Drive
452 Riverside Drive
454 Riverside Drive
456 Riverside Drive
460 Riverside Drive
464 Riverside Drive
15 Claremont Avenue
21 Claremont Avenue
25 Claremont Avenue
29 Claremont Avenue
35 Claremont Avenue
39 Claremont Avenue
Interchurch 4th floor
Interchurch 6th floor
Interchurch 8th floor
Interchurch 19th floor

Thanks.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Scheduled Electrical Maintenance Affecting Interchurch, Various Sites on Riverside Drive, and Various Sites on Claremont Avenue.

SSOL Unavailable 5/25/09 9am-1pm EST

ji2103@columbia.edu — Sun, 24 May 2009 22:00:45 -0400

Service

Alert Date

05/25/2009 - 09:00am to 05/25/2009 - 04:02pm

Severity Level

Alert Message

Due to necessary upgrades of the operating system on several of the servers delivering SSOL services, SSOL may be unavailable Monday May 25, Memorial Day, between 9am and 1pm. We apologize for this inconvenience.

For information on CUIT service alerts please visit <http://cuitalerts.columbia.edu>.

SSOL Unavailable 5/25/09 9am-1pm EST

Errors on T1 Circuit - 33 w 60 St.

noc-pt — Sat, 23 May 2009 13:49:53 -0400

Service

Alert Date

05/23/2009 - 11:15am to 05/23/2009 - 04:08pm

Severity Level

Alert Message

A backup T1 circuit at 33 W 60 St. started taking errors this morning at approx. 11:15am. This circuit has been called out to Verizon for further testing. Because this is a backup circuit, no interuption in network connectivity should be experienced while Verizon tests.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Errors on T1 Circuit - 33 w 60 St.

Nevis Labs LAN Connectivity

noc-pt — Fri, 22 May 2009 12:34:52 -0400

Service

Alert Date

05/22/2009 - 12:35pm to 05/22/2009 - 06:03pm

Severity Level

Alert Message

The NOC has been receiving tickets from users at Nevis Labs, reporting a network outage. Upon investigation, it was determined that the CUIT network equipment at this location is functioning properly. However, we believe there may be a problem on the Local Area Network. Because CUIT does not administer Nevis' LAN, users should be referred to their local IT staff to further investigate this outage.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Nevis Labs LAN Connectivity

Morningside Campus - Voice System Annual Emergency Generator Test

noc — Thu, 21 May 2009 15:51:56 -0400

Service

Alert Date

05/21/2009 - 03:33pm to 05/22/2009 - 09:56pm

Severity Level

Alert Message

Update: The annual test of the emergency generator that protects the Morningside Campus Voice System has been completed without incident.

On Friday May 22, 2009 between 8am and 11am Facilities will be conducting their annual test of the emergency generator that protects the Morningside Campus Voice System against a power failure. There is no anticipated downtime. This test should be completely transparent to all voice users.

Morningside Campus - Voice System Annual Emergency Generator Test

CUIT Helpdesk Holiday Weekend Hours

ji2103@columbia.edu — Thu, 21 May 2009 11:19:21 -0400

Service

Alert Date

05/21/2009 - 11:07am to 05/25/2009 - 03:53pm

Severity Level

Alert Message

In observance of the Memorial Day weekend, the CUIT Helpdesk will be closed on Monday, May 25th, and closing at 5pm this Friday instead of 7pm. We will be open for standard service hours over the weekend. Our standard service hours, and the answers to the most common issues, are available at http://www.columbia.edu/cuit/support/.

CUIT wishes you a great holiday weekend!

CUIT Helpdesk Holiday Weekend Hours

Lerner Hall Network Outage

noc — Thu, 21 May 2009 09:06:23 -0400

Service

Alert Date

05/21/2009 - 08:56am to 05/22/2009 - 03:53pm

Severity Level

Alert Message

There is currently a network outage affecting the lower floors of Lerner Hall. Technicians are investigating. We apologize for this service interruption. For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

UPDATE: This was resolved on 5/21 11am. The cause was determined to be a misconfigured non-CUIT router conneced to the network. Once removed and re-configured, the issue abated.

Lerner Hall Network Outage

Inter-PBX connectivity issue affecting outbound Netphone users

noc-pt — Tue, 19 May 2009 15:03:50 -0400

Service

Alert Date

05/19/2009 - 02:51pm to 05/19/2009 - 03:55pm

Severity Level

Alert Message

From approximately 1:50pm to 2:50pm there were intermittent service denials for Netphone users placing outbound off campus calls. The problem has been identified as 2 of the 7 inter-PBX T1's that pass traffic out to the PSTN. Technicians have removed the faulty T1's from routing to prevent further service disruption while they investigate the root cause.

Inter-PBX connectivity issue affecting outbound Netphone users

Phishing Email Attempt today

ji2103@columbia.edu — Tue, 19 May 2009 16:08:31 -0400

Service

Mass Email

Alert Date

05/19/2009 - 01:05pm to 07/07/2009 - 01:06pm

Severity Level

Alert Message

This afternoon, many of our users received the below forged message, which threatens to turn off your email account if you do not send in your password and date of birth. This is known as "phishing" and is an attempt at identity theft. This mail did NOT come from CUIT, or anyone authorized to contact our users.

CUIT will never ask you to send your password or date of birth in email. We will only ask for this information on secure Columbia web pages. You should never share your password, and you should never send it in email to anyone. If you have, you should make sure to change it right away.

CUIT filters all incoming mail to prevent such phishing attempts from reaching our users. Sometimes, as in this case, the messages slip past the filters due to new wording or other changes by the senders. We are adjusting our filters to prevent any more of this particular attempt from slipping through.

We are also working to block responses to this message (i.e. users sending their passwords). We will also track down any users who have responded and assist them in changing their passwords to secure their accounts.

We are sorry for any confusion this phishing attempt may have caused.

Phishing Email Attempt today

CUMC Inbound Voice DID & Tie-Line Outage.

noc — Tue, 19 May 2009 09:39:30 -0400

Service

Alert Date

05/19/2009 - 08:54am to 05/21/2009 - 10:02am

Severity Level

Alert Message

Update: Tie-Line service has been restored.

Update: We are currently routing the Tie-Line calls from Morningside Campus to CUMC via the PSTN (Public Switched Telephone Network)

Update: CUMC Voice inbound DID service has been restored.

We're continuing to work with Verizon on restoring the Tie-Line Service.

CUMC lost all Voice inbound DID & Tie-Line Service.

This outage affects Voice Tie-Line service between CUMC and Morningside Campus. This outage is due to an electrical panel fire located in the Service Building.

CUIT administrators have been notified and are currently working to resolve the issue.

We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

CUMC Inbound Voice DID & Tie-Line Outage.

Voice Tie-Line Disruption Between CUMC and Irving Cancer Research Center

noc-pt — Mon, 18 May 2009 17:16:36 -0400

Service

Alert Date

05/18/2009 - 05:13pm to 05/22/2009 - 12:05pm

Severity Level

Alert Message

Update: Voice tie-line service between CUMC and the Irving Cancer Research Center has been restored.

Update: We are currently routing the Tie-Line calls from the Irving Cancer Research Center to CUMC via the PSTN (Public Switched Telephone Network)

Voice tie-line service between CUMC and the Irving Cancer Research Center is currently down. CUIT administrators have been notified and are currently working to resolve the issue.

We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Voice Tie-Line Disruption Between CUMC and Irving Cancer Research Center

InfoEd Management System Planned Upgrade/Downtime

ji2103@columbia.edu — Fri, 15 May 2009 14:29:16 -0400

Service

InfoEd

Alert Date

05/18/2009 - 04:00am to 05/18/2009 - 12:00pm

Severity Level

Alert Message

CUIT will be performing necessary maintenance on the InfoEd Grants Management system on Monday 5/18 from 4AM to 12 Noon, in order to bring it to the most recent version. This upgrade is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience an inability to login to InfoEd.

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients continue to experience issues after the indicated service-interruption hours, please contact the CUIT Helpdesk at:

UPDATE: This update was compled by noon, as expected.

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

InfoEd Management System Planned Upgrade/Downtime

Sakai Web Application service Planned Maintenance

ji2103@columbia.edu — Fri, 15 May 2009 14:32:56 -0400

Service

Alert Date

05/17/2009 - 08:00am to 05/17/2009 - 08:15am

Severity Level

Alert Message

CUIT is performing necessary maintenance on the Sakai pilot web application service on Sunday 5/17 from 8am to 8:30am. This maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may be unable to see or use the Sakai. Furthermore, after this maintenance, the Sakai 'search' tool will no longer be available until further notice.

UPDATE: THis was resolved by 8:15am.

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Sakai Web Application service Planned Maintenance

Issues connecting to Google

noc-pt — Thu, 14 May 2009 12:11:53 -0400

Service

Alert Date

05/14/2009 - 12:00pm to 05/14/2009 - 02:00pm

Severity Level

Alert Message

Update: Google has resolved the issue.

Update: This was a nationwide issue. One of our ISP's notifed us this was an issue with Google.

Currently we are experiencing problems reaching www.google.com and websites that are properties of Google such as youtube, blogger, gmail. Technicians are investigating.

Issues connecting to Google

Netphones not communicating with servers

noc-pt — Fri, 08 May 2009 09:11:43 -0400

Service

Alert Date

05/08/2009 - 09:40am to 05/08/2009 - 10:40am

Severity Level

Alert Message

Beginning at approximately 8:00am, some Netphones have been unable to communicate with proxy servers. CUIT administrators have been notified and are currently working to resolve the issue. Some users may not receive inbound calls from ROLM or the public telephone networ. This is due to mismatched registrations between proxy servers. The problem is expected to clear for affected user within 30 minutes.

We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Netphones not communicating with servers

Netphone Software Upgrade: Thursday May 7th, 2009, from 8:00pm to 10:00pm

noc-pt — Wed, 06 May 2009 19:37:09 -0400

Service

Alert Date

05/07/2009 - 08:00pm to 05/07/2009 - 10:00pm

Severity Level

Alert Message

To apply the latest vendor-provided security and bug fixes, CUIT NetPhone Service will be updated on Thursday May 7^th, 2009, from 8:00pm to 10:00pm.

Users with NetPhones configured for Bridged Line appearance (BLA) may notice that the indicator light does not appear on their phone immediately after the upgrade. Please be aware that the indicator light should re-appear within an hour of the change.

In addition, distinctive ringing will be disabled, enabling NetPhone users to select their own ring types/tones for each extension on their NetPhone.

For more specific information on this particular update, please visit: http://www.columbia.edu/acis/telecom/voip/news.html

Please be aware that all NetPhones will reboot (starting at 3am on Friday May 8^th, 2009) as a result of this upgrade. Users will lose their call history as a result.

UPDATE: This was resolved by 10pm.

Netphone Software Upgrade: Thursday May 7th, 2009, from 8:00pm to 10:00pm

Interchurch Electrical Shutdown

noc-pt — Thu, 30 Apr 2009 12:03:57 -0400

Service

Alert Date

05/03/2009 - 07:00am to 05/03/2009 - 03:00pm

Severity Level

Alert Message

Due to construction occurring on the 9th floor of Interchurch, Facilities will shut power for the entire building on Sunday May 3, 2009 between 7am and 3pm. During this window, network connectivity in the building will be unavailable.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Interchurch Electrical Shutdown

35 Claremont - Network Maintenance

noc-pt — Fri, 01 May 2009 13:45:40 -0400

Service

Alert Date

05/01/2009 - 02:00pm to 05/01/2009 - 02:30pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing emergency maintenance to replace a faulty piece of network equipment servicing 35 Claremont Av.

During the scheduled time of this Service Alert, clients in 35 Claremont will experience a brief (~5 minutes) interruption in network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

35 Claremont - Network Maintenance

PhoneMail Preventative Maintenance from 5/3/09 12:00 am to 6:00am

noc-pt — Fri, 01 May 2009 09:44:35 -0400

Service

Alert Date

05/01/2009 - 09:40am to 05/04/2009 - 09:43am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service for both the Main Campus and Remote Sites. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may not be able to access their PhoneMail accounts.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

PhoneMail Preventative Maintenance from 5/3/09 12:00 am to 6:00am

Carlton Arms PhoneMail Hardware Maintenance 5/2/09 8:00pm to 10:00pm

noc-pt — Fri, 01 May 2009 09:40:24 -0400

Service

Alert Date

05/01/2009 - 09:33am to 05/03/2009 - 09:37am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary hardware maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may not be able to access their PhoneMail accounts.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Carlton Arms PhoneMail Hardware Maintenance 5/2/09 8:00pm to 10:00pm

Scheduled NetPhone Maintenance

noc-pt — Wed, 29 Apr 2009 10:21:26 -0400

Service

Alert Date

04/30/2009 - 08:00pm to 04/30/2009 - 09:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

To apply the latest vendor provided security and bug fixes, NetPhone servers will be rebooted Thursday, April 30th 2009, from 8:00 PM until 9:00PM. Each host will take approximately 15 minutes to update and reboot. During this maintenance window, NetPhone voicemail system will be unavailable for approximately 15 minutes. Users will be able to make and receive calls during this time.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Scheduled NetPhone Maintenance

Network Maintenance - Chrysler Building (Office of Investments) Severity Level: Level 2

noc-pt — Wed, 29 Apr 2009 17:39:42 -0400

Service

Alert Date

04/30/2009 - 03:00am to 04/30/2009 - 07:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

Cogent is performing necessary maintenance on their equipment. This scheduled maintenance is expected to be completed on Thursday, April 30 between 3:00 AM and 7:00 AM.

During the scheduled time of this Service Alert, clients in the Office of Investments at Chrysler Building may experience:

Momentary loss of network connectivity as traffic switches to a redundant link

Temporary downgrade of network quality

Phone: 212-854-1919

Email: askcuit@columbia.edua <mailto:askcuit@columbia.edu>

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - Chrysler Building (Office of Investments) Severity Level: Level 2

Carlton Arms Residence PhoneMail Hardware maintenance 4/29/09 from 7:00pm to 8:00pm

noc-pt — Wed, 29 Apr 2009 10:01:39 -0400

Service

Alert Date

04/29/2009 - 07:00pm to 04/29/2009 - 08:00pm

Severity Level

Alert Message

This maintenance has been cancelled due to an unexpected scheduling conflict, and will be rescheduled for a later date.

Carlton Arms Residence PhoneMail Hardware maintenance 4/29/09 from 7:00pm to 8:00pm

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may not be able to access their PhoneMail accounts.

Web: http://www.columbia.edu/cuit/support/expanded.html

Phone: 212-854-1919

Email: askcuit@columbia.edu

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Carlton Arms Residence PhoneMail Hardware maintenance 4/29/09 from 7:00pm to 8:00pm

HiPath Manager Agile Software issue

noc-pt — Mon, 27 Apr 2009 10:05:05 -0400

Service

ACD

Alert Date

04/28/2009 - 07:00am to 04/28/2009 - 07:30am

Severity Level

Alert Message

A reboot of the server has cleared the error and users running the Hipath Manager software are now able to connect to the Agile server and view reports.

Work will be conducted tomorrow, 4/28/09, between 7:00 am and 7:30am to resolve this issue.

Currently users running the Hipath Manager ACD software are able to logon but are not able to see ACD reports. Technicians are investigating.

HiPath Manager Agile Software issue

Wireless Network Maintenance

noc-pt — Thu, 23 Apr 2009 16:05:59 -0400

Service

Alert Date

04/25/2009 - 08:00am to 04/25/2009 - 11:00am

Severity Level

Alert Message

Maintenance will be conducted on the campus wireless network on Saturday April 25, 2009 between 8:00am and 11:00am. Users should experience an outage lasting less than 20 minutes.

For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu,or call 212-854-1919.

To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

Wireless Network Maintenance

Parker Plaza, Fort Lee, NJ PhoneMail Maintenance 4/23/09 from 6:00pm to 8:00pm

noc-pt — Thu, 23 Apr 2009 14:31:58 -0400

Service

Alert Date

04/23/2009 - 06:00pm to 04/23/2009 - 08:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

Parker Plaza, Fort Lee, NJ PhoneMail Maintenance 4/23/09 from 6:00pm to 8:00pm

CUIT is performing necessary hardware maintenance on this service from 6:00pm to 8:00pm. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients will not be able to access their Phonemail accounts.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Parker Plaza, Fort Lee, NJ PhoneMail Maintenance 4/23/09 from 6:00pm to 8:00pm

Emergency Network Maintenance - Chrysler Building (Office of Investments)

noc-pt — Wed, 22 Apr 2009 22:42:16 -0400

Service

Alert Date

04/23/2009 - 12:00am to 04/23/2009 - 01:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

Cogent is performing necessary maintenance on their equipment. This scheduled maintenance is expected to be completed on Thursday, April 23 between 12:00 AM and 1:00 AM.

During the scheduled time of this Service Alert, clients in the Office of Investments at Chrysler Building may experience:

Momentary loss of network connectivity

Downgrade of network quality

Phone: 212-854-1919

Email: askcuit@columbia.edua <mailto:askcuit@columbia.edu>

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Emergency Network Maintenance - Chrysler Building (Office of Investments)

Parker Plaza Phonemail Maintenance Wednesday 4/22/09

noc — Tue, 21 Apr 2009 13:08:42 -0400

Service

Alert Date

04/22/2009 - 07:00pm to 04/22/2009 - 09:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients will not be able to access their Phonemail accounts.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Parker Plaza Phonemail Maintenance Wednesday 4/22/09

noc-pt — Tue, 21 Apr 2009 14:15:32 -0400

Service

Alert Date

04/22/2009 - 07:00pm to 04/22/2009 - 09:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients at Parker Plaza will not have access to their PhoneMail accounts.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Parker Plaza Phonemail Maintenance Wednesday 4/22/09

Parker Plaza Phonemail outage 4/22/09

noc — Wed, 22 Apr 2009 09:10:27 -0400

Service

Alert Date

04/22/2009 - 08:53am to 04/22/2009 - 09:30am

Severity Level

Alert Message

Technicians visited the site and Phonemail service was restored at 9:30AM.

We have a scheduled maintenance window for tonight between 7PM and 9PM to investigate further.

Begining 8:03AM this morning, Parker Plaza's phonemail service became unavailable. Approximately 160 users are affected by this outage. CUIT administrators have been notified and are currently working to resolve the issue.

We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

Parker Plaza Phonemail outage 4/22/09

Main Campus Phonemail Maintenance Saturday 4/18/2009

noc-pt — Fri, 17 Apr 2009 12:36:19 -0400

Service

Alert Date

04/18/2009 - 10:00pm to 04/19/2009 - 08:00am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may not be able to access their Phonemail accounts.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Main Campus Phonemail Maintenance Saturday 4/18/2009

NetPhone Maintenance - Firmware Upgrade

noc-pt — Wed, 15 Apr 2009 17:11:36 -0400

Service

Alert Date

04/17/2009 - 03:00am to 04/17/2009 - 03:30am

Severity Level

Alert Message

Update: Maintenance work was comleted without incident

All NetPhones will be upgraded on Friday morning (4/17/2009) at 3am to the latest firmware provided by the vendor (Polycom). This firmware includes feature enhancements and bug fixes.

All Polycom NetPhones will reboot as a result of this upgrade. Users will lose their call history as a result.

For technical assistance with this alert, please call the CUIT Helpdesk at 212-854-1919.

NetPhone Maintenance - Firmware Upgrade

Sakai service necessary server restart

ji2103@columbia.edu — Mon, 13 Apr 2009 13:06:44 -0400

Service

Alert Date

04/13/2009 - 10:03pm to 04/13/2009 - 11:03pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

The servers carrying the Sakai application will be restarted today, 4/13/09 10pm EST to apply an application patch. The Sakai pilot application will be unavailable for 30 minutes or less.

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If you continue to experience issues after 10:30pm, please contact the CUIT Helpdesk at:

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Sakai service necessary server restart

Emergency UNI system restart

ji2103@columbia.edu — Wed, 08 Apr 2009 15:09:19 -0400

Service

ID System

Alert Date

04/08/2009 - 06:05pm to 04/08/2009 - 06:35pm

Severity Level

Alert Message

CUIT administrators must perform an emergency restart of the system that manages UNI login authentication today at 6pm. It is expected to last no longer than 15 minutes. During this time, some customers may experience an inability to login to anything requiring your UNI. If this happens, please try again after 6:15pm. CUIT apologizes for this inconvenience but it is necessary to update the system as a result of a recently-announced security vulnerability.

UPDATE: This maintenance was completed at 6:30pm.

Emergency UNI system restart

Emergency Cyrus Email Server restart necessary

ji2103@columbia.edu — Wed, 08 Apr 2009 15:05:07 -0400

Service

Email - Cyrus

Alert Date

04/08/2009 - 05:00pm to 04/08/2009 - 05:20pm

Severity Level

Alert Message

CUIT administrators will have to perform an emergency restart of all Cyrus email servers today at 5pm in order for a necessary patch to take effect. This restart should take no longer than 15 minutes. During that time, Cyrus email users may experience problems logging in to Email or see empty mailboxes. Please wait and try again after 5:15pm. CUIT apologizes for this inconvenience but it is a necessary step to ensure to continued function of email services.

UPDATE: This maintenance was completed by 5:20pm.

Emergency Cyrus Email Server restart necessary

RESOLVED - Network Outage - 44 Morningside Dr.

noc-pt — Fri, 03 Apr 2009 13:41:27 -0400

Service

Alert Date

04/03/2009 - 12:30pm to 04/03/2009 - 02:24pm

Severity Level

Alert Message

This outage was resolved. Network service to 44 Morningside Drive is restored.

Users in 44 Morningside Drive are currently experiencing an interruption in network connectivity. This is due to faulty hardware. CUIT technicians are on site working to restore service.

We apologize for this service interruption.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

RESOLVED - Network Outage - 44 Morningside Dr.

Network Maintenance - 528 West 114th St.

noc-pt — Thu, 02 Apr 2009 15:54:01 -0400

Service

Alert Date

04/03/2009 - 11:30am to 04/03/2009 - 12:00pm

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Loss of network connectivity

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 528 West 114th St.

Network Maintenance - 44 Morningside Dr.

noc-pt — Thu, 02 Apr 2009 15:53:44 -0400

Service

Alert Date

04/03/2009 - 11:00am to 04/03/2009 - 11:30am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Loss of network connectivity

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 44 Morningside Dr.

Network Maintenance - Schermerhorn Extension 5th and 6th Floors

noc-pt — Thu, 02 Apr 2009 15:48:35 -0400

Service

Alert Date

04/03/2009 - 10:00am to 04/03/2009 - 10:30am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT is performing necessary maintenance. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients may experience:

Loss of network connectivity

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - Schermerhorn Extension 5th and 6th Floors

PhoneMail Outage at Parker Plaza, Fort Lee, N.J.

noc — Fri, 03 Apr 2009 09:32:23 -0400

Service

Alert Date

04/03/2009 - 09:26am to 04/04/2009 - 01:53pm

Severity Level

Alert Message

A reboot of the PhoneMail server restored service at approximately 12:45pm. The root cause is still being investigated.

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

PhoneMail Outage at Parker Plaza, Fort Lee, N.J.

Network Maintenance - 400 West 119 St.

noc-pt — Mon, 30 Mar 2009 16:31:40 -0400

Service

Alert Date

03/31/2009 - 05:00pm to 03/31/2009 - 05:30pm

Severity Level

Alert Message

CUIT will be performing necessary maintenance on equipment at this location on 3/31/09 from 5:00 - 5:30pm.   This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients will experience loss of network connectivity.

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

Web:     http://www.columbia.edu/cuit/support/expanded.html

Phone:   212-854-1919

Email:     askcuit@columbia.edu

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 400 West 119 St.

noc-pt — Fri, 27 Mar 2009 17:39:37 -0400

Service

Alert Date

03/30/2009 - 05:00am to 03/30/2009 - 05:30am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

CUIT will be performing necessary maintenance on equipment at this location. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients will experience loss of network connectivity.

Phone: 212-854-1919

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

Network Maintenance - 400 West 119 St.

Courseworks Content Access Issues

ji2103@columbia.edu — Sat, 28 Mar 2009 11:52:22 -0400

Service

Course Works

Alert Date

03/28/2009 - 08:49am to 03/29/2009 - 09:30am

Severity Level

Web: http://www.columbia.edu/cuit/support/expanded.html

Alert Message

Since 8:30am today, users may have experienced problems accessing Courseworks content due to problems with incoming data update feeds.

CUIT is working first to restore all Spring 2009 courses' content, and expect this to be completed in several hours. We apologize for this inconvenience and are working to restore all content as quickly as possible.

UPDATE: As of 3/28 5:40pm all Spring 2009 content was restored, and by early morning 3/29, all Fall 2008 content was restored. Automated content updates were restored the evening of 3/30. If you see any issues with unupdated content, please contact the CUIT Helpdes.

Phone: 212-854-1919