Service Alerts
December 11, 2008
On December 9, one of our email servers suffered significant hardware failure. Approximately 5% of Columbia email users may have problems accessing their email. No mail has been lost, but visible symptoms include an empty inbox and no access to email folders.
Affected users can access temporary folders to send and receive new email effective 11:00 a.m. today. Mail that has been queued since yesterday will be delivered over the next few hours. From Cubmail, select “Public Folders” from the drop-down menu to the right of “Open Folder.” Under “Private,” select the mailbox with your username. For instructions on accessing this folder from an email client other than Cubmail, please visit http://www.columbia.edu/acis/email/cyrus/privatepublicfolders.html or call the CUIT Help Desk at x41919.
We are projecting full resolution and access to all email by tomorrow morning. We apologize for this inconvenience and regret the impact of this outage for our affected customers. For continued updates, please visit http://cuitalerts.columbia.edu/home.
