Columbia University Information Technology

Service Alerts

OVERNIGHT DELAY IN DELIVERING INCOMING MAIL TO SOME ACCOUNTS

Service: 
Service Impact: 
Alert Date: 
10/10/2008 - 11:27pm to 10/11/2008 - 09:50am
Main Content
Alert Message: 

Begining 10/10/08 11:27pm, , incoming mail to about 8,600 Cyrus email accounts ceased being delivered.  This persisted till 9:50am this morning, and was caused by a database issue.  No mail was lost.  The overnight mail queued, and started to be delivered at 9:50am.

To resolve this issue, Cyrus email service had to be temporarily suspended and restarted.  This resulted in a system-wide downtime from 9:45 to 9:50am this morning, directly affecting 360 clients accessing their email at that time.

We apologize for this service interruption

For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.