Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Turnitin
    (Approximate) 09/07/2017 - 06:53am to 09/07/2017 - 12:00pm


    The Turnitin Global service is working normally again. Turnitin and CUIT are sorry for the inconvenience this may have caused. 


    The plagiarism detection service Turnitin has reported the following: users might experience issues logging into our website. We are working to resolve this as a priority. 

    For Turnitin's status, visit their twitter account here:

    CUIT will update accordingly with new information as it comes.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Turnitin
    12/27/2017 - 11:00am to 12/27/2017 - 08:00pm

    On Wednesday December 27th, tfrom 11am EST to 8PM EST the following service will be unavailable for planned maintenance.

     •    Turnitin (including mobile and integrations)

    This maintenance will be performed on internal hardware with the purpose of improving  capacity and increasing our services’ uptime and resiliency to assure overall product availability.

    Where applicable, please be aware no submissions or grading will be possible through Turnitin during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit


  • UC4
    03/29/2014 - 07:00am to 03/29/2014 - 05:00pm

    Final Update:  Systems installed the Linux hotfixes today (CHG0038287) which corrected the FTP issue and so far, jobs are running successfully.  TIO and the Deployment teams have been monitoring all weekend and will continue to do so.  We don't anticipate any impact to the normal weekend processing and expect jobs to be completed on time.  This concludes the UC4 upgrade and we will now transition to the Stabilization phase.

    Thanks for your patience and understanding.  Please reach out to TIO or Deployment with any questions.




    Update 2 :  Technical issues with the RAFTP upgrade have been resolved.  More than 90% of all scheduled UC4 jobs are running successfully.  We are experiencing a permissions issue with FTP on Linux.  We have a manual workaround and UC4 has issued a hotfix to correct this.  We are coordinating with the Systems team to install the hotfix for Linux clients.  In the interim, a manual workaround will be used for Linux FTP jobs.






    Update 1 :  The upgrade of UC4 from version 8 to 9 has been completed successfully and job schedules have been activated.  We are experiencing an issue with the RAFTP upgrade and are working with UC4 support.  This has no current impact.  We will issue a followup announcement once all is well.





    What:  Upgrade of UC4 version 8 to 9.0          

               Upgrade of RAFTP from version 2.0 to 3.0


    When: Saturday March 29, 2014 from 7am-12pm


    Why:  This upgrade is required so that we can be current with the latest software release.  With this release, UC4 has extended the capability of the platform to include a broad range of Run Book and Application Release Automation functions, enhancements to Managed File Transfer as well as intuitive ease of use features to quickly create or modify automation process flows.


    Preparations/Test plan:

    Agent installs, Functionality, and Application testing have been ongoing since July 2013 and have completed successfully. 


    What to expect:

    All scheduled tasks will be placed on hold and in some cases canceled during the upgrade. The Deployment team will be responsible for stopping and starting all schedule tasks. Communication and approvals have been established between the Application teams and end users.  


    Rollback plan:

    In the event of an issue preventing a successful upgrade, the Deployment team will restart the schedules on the UC4 version 8 systems.  These systems will remain on standby until we have confirmed that everything works.


    Associated ServiceNow ticket number:



    Primary Contacts:

    John Torres (jat25) - Deployment Team – 917-710-8681

    Ben Hall (bnh1) - Systems Group – 718-619-8149

  • UC4
    12/17/2015 - 11:40pm to 12/21/2015 - 10:00am
    We are scheduled to migrate Columbia’s enterprise batch job scheduling system, Automic/UC4, to a new environment:

    6:00 a.m. to 2:00 p.m. on Saturday, December 19

    Batch jobs for the following applications will be affected: ARC Financial, DARTS (legacy), EBIS - BO, EBIS - BODS, EBIS - FDS, eCRT, EDM, FFE, IDM, InfoEd, Interactive Intelligence (ININ), Mainframe, PAC, Pinnacle, PowerFAIDS, RASCAL, SIS, Storage Systems, TESS. 

    If you are the owner of a batch job and have questions, please reach out to your regular CUIT contact. If you need technical assistance, please open a CUIT Service Desk ticket or contact the CUIT Service Desk at or 212-854-1919.

  • UC4
    10/21/2016 - 04:00pm to 10/22/2016 - 02:00pm

    We are scheduled to upgrade Automic (UC4), CUIT's Enterpise Batch Scheduling System from 7:00 am to 2:00 pm on Saturday, October 22.

    Batch jobs for the following applications may be affected: ARC Financial, DARTS (legacy), EBIS - BO, EBIS - BODS, EBIS - FDS, eCRT, EDM, FFE, IDM, InfoEd, Interactive Intelligence (ININ), Mainframe, OGC, PAC,Pinnacle, PowerFAIDS, RASCAL, SIS, TESS. Scheduling changes have been coordinated with Business owners to handle anything that was scheduled to run during the downtime.