Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • ACD
    01/17/2012 - 08:00am to 01/17/2012 - 01:00pm

    Windows login authentication for the Interactive Intelligence client software became non-functional this morning.  Customers were asked to login using their local passwords as a work around.  As a result of this, the primary Interactive server was restarted.  Customers should once again be able to login using windows authentication. 

    The server restart caused a switchover between the primary and backup server.  We will perform another switchover between 11 p.m. and 7 a.m. tonight to restore the main server back to its role as primary.

  • ACD
    04/11/2013 - 02:30pm to 04/11/2013 - 02:31pm

    This work has been postponed and will be rescheduled.

     

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience a loss of phone service.  

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • ACD
    12/13/2013 - 07:00pm to 12/13/2013 - 08:00pm

    On Friday, December 13, from 7:00 PM to 8:00 PM, CUIT is performing routine maintenance on the Interactive Intelligence service. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • ACD
    01/31/2014 - 07:00pm to 01/31/2014 - 08:00pm

    UPDATE: As of 7:30 on January 31st, Interactive Intelligence service was successfully completed.

    On Friday, January 31st from 7:00pm to 8:00pm, CUIT is performing routine maintenance on the Interactive Intelligence service. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • ACD
    10/17/2014 - 07:00pm to 10/17/2014 - 08:00pm

    Update: This work was completed on time.

     

    On Friday, October 17th from 7:00pm to 8:00pm, CUIT is performing routine maintenance on the Interactive Intelligence service. This scheduled update is expected to be completed on time. No service interruption is anticipated.

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at: Web:

     

    http://cuit.columbia.edu/support

     

    Phone: 212-854-1919

     

    Email: askcuit@columbia.edu

     

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.