Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • ACD
    09/21/2010 - 08:15am to 09/21/2010 - 10:30am

    UPDATE 2: This issue was completely resolved by 10:30am.  Calls to the Helpdesk and Student Services are being handled normally.

     

    UPDATE 1:  A limited ability to receive calls has been restored.  We ask that all non-emergency issues be called in after the issue is resolved, or (for Helpdesk) emailed to askcuit@columbia.edu or (for Student Services) to infoline@columbia.edu 

    Begining around 8:15am, the ACD system used to process calls for the CUIT Helpdesk and Student Services became unavailable due to server issues with allowing users to log in. CUIT administrators have been notified and are currently working to resolve the issue.

     

    To reach the CUIT Helpdesk, please email askcuit@columbia.edu or visit http://askcuit.columbia.edu.

    To reach Student Services, please email infoline@columbia.edu.

     

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • ACD
    03/22/2011 - 07:00am to 03/22/2011 - 08:00am

    Update: This maintenance was completed successfully.

    CUIT is performing Emergency maintenance on the Agile ACD server in an attempt to resolve an issue related to clients receiving reports. This work will require a restart of the server and supporting equipment. During this time Agile ACD calls will be routed over backup PBX connections. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

  • ACD
    05/03/2011 - 10:45am to 05/03/2011 - 10:50am

    Begining today at 10:45am, the Interactive Intelligence ACD system became unavailable for five minutes. CUIT technicians  are currently working to  indentify the cause. CUIT heldesk, Registration and Financial Services were affected.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • ACD
    01/17/2012 - 08:00am to 01/17/2012 - 01:00pm

    Windows login authentication for the Interactive Intelligence client software became non-functional this morning.  Customers were asked to login using their local passwords as a work around.  As a result of this, the primary Interactive server was restarted.  Customers should once again be able to login using windows authentication. 

    The server restart caused a switchover between the primary and backup server.  We will perform another switchover between 11 p.m. and 7 a.m. tonight to restore the main server back to its role as primary.

  • ACD
    04/11/2013 - 02:30pm to 04/11/2013 - 02:31pm

    This work has been postponed and will be rescheduled.

     

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience a loss of phone service.  

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.