Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • ACD
    01/07/2009 - 10:00pm to 01/08/2009 - 07:19am

    Starting around 10pm,  the CUIT Helpdesk at 212-854-1919 began having difficulties answering incoming calls.  Customers may call into the queue, but technicians cannot answer calls waiting on hold.  We apologize for this, and request you visit the CUIT web site at http://www.columbia.edu/cuit/support to search for solutions or report a problem, or email askcuit@columbia.edu.

     

    UPDATE: Backup phone service was restored by 10:35pm.   The issue seems to be related to the operating system on the ACD system.   Facilities Helpdesk was also affected.   Technicians continue to work on a permanent solution to this issue.
  • ACD
    01/28/2009 - 03:00am to 01/28/2009 - 06:00am
    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert:

    Agile ACD clients will be on backup PBX routing while maintenance is being performed.  This is routine maintenance to ensure the health of the server.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html
    Phone:   212-854-1919
    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

  • ACD
    04/28/2009 - 07:00am to 04/28/2009 - 07:30am

    A reboot of the server has cleared the error and users running the Hipath Manager software are now able to connect to the Agile server and view reports.

     

     

    Work will be conducted tomorrow, 4/28/09, between 7:00 am and 7:30am to resolve this issue.

     

     

    Currently users running the Hipath Manager ACD software are able to logon but are not able to see ACD reports. Technicians are investigating.

  • ACD
    10/23/2009 - 04:00am to 10/23/2009 - 05:00am

    CUIT is performing necessary software maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients should not exeprience any disruption in service since calls for Agile users will follow backup PBX routing.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

     

  • ACD
    12/10/2009 - 05:04pm to 12/11/2009 - 10:00am

    CUIT is performing necessary maintenance on this service.   A restart of Agile ACD application services will be performed to correct an error discovered with the handling of ACD messages. This outage is expected to last approximately 10 minutes. During the scheduled time of this Service Alert, all Agile ACD calls will be handled by backup PBX routing.

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.