Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Altiris
    (Approximate) 07/31/2017 - 09:30am to 07/31/2017 - 04:00pm

    Altiris Service was restored yesterday afternoon.  No additional issues have been reported.

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    Beginning today around 9:30am, the Administrative Altiris Suite became unavailable due to storage issues. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 12:00pm. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Email
    08/03/2017 - 11:00am to 08/03/2017 - 01:00pm

    This work was completed successfully. 

    CUIT staff will be updating system files on the incoming mail servers between 11:00 a.m. and 1:00 p.m. on Thursday, August 3. No outage is expected.

     

  • Email
    08/31/2017 - 02:15pm to 08/31/2017 - 03:15pm

    Beginning at approximately 2:15pm on Thursday, August 31, 2017, you may have received Delivery Failure notifications when sending to recipients on the CUIT Exchange system.  This issue was resolved at approximately 3:15pm.  If you received a Delivery Failture, please resend your original message.

    CUIT apologizes for any inconvenience this may have caused.  If clients continue to experience issues after the service interruption hours, please contact the CUIT Helpdesk at:

    Phone:   212-854-1919

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.
  • ACD
    01/07/2009 - 10:00pm to 01/08/2009 - 07:19am

    Starting around 10pm,  the CUIT Helpdesk at 212-854-1919 began having difficulties answering incoming calls.  Customers may call into the queue, but technicians cannot answer calls waiting on hold.  We apologize for this, and request you visit the CUIT web site at http://www.columbia.edu/cuit/support to search for solutions or report a problem, or email askcuit@columbia.edu.

     

    UPDATE: Backup phone service was restored by 10:35pm.   The issue seems to be related to the operating system on the ACD system.   Facilities Helpdesk was also affected.   Technicians continue to work on a permanent solution to this issue.
  • ACD
    01/28/2009 - 03:00am to 01/28/2009 - 06:00am
    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert:

    Agile ACD clients will be on backup PBX routing while maintenance is being performed.  This is routine maintenance to ensure the health of the server.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html
    Phone:   212-854-1919
    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.