Starting around 10pm,  the CUIT Helpdesk at 212-854-1919 began having difficulties answering incoming calls.  Customers may call into the queue, but technicians cannot answer calls waiting on hold.  We apologize for this, and request you visit the CUIT web site at http://www.columbia.edu/cuit/support to search for solutions or report a problem, or email askcuit@columbia.edu.

 

UPDATE: Backup phone service was restored by 10:35pm.   The issue seems to be related to the operating system on the ACD system.   Facilities Helpdesk was also affected.   Technicians continue to work on a permanent solution to this issue.

A reboot of the server has cleared the error and users running the Hipath Manager software are now able to connect to the Agile server and view reports.

 

 

Work will be conducted tomorrow, 4/28/09, between 7:00 am and 7:30am to resolve this issue.

 

 

Currently users running the Hipath Manager ACD software are able to logon but are not able to see ACD reports. Technicians are investigating.

CUIT is performing necessary software maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients should not exeprience any disruption in service since calls for Agile users will follow backup PBX routing.

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

Web:     http://www.columbia.edu/cuit/support/expanded.html

Phone:   212-854-1919

Email:     askcuit@columbia.edu

 

For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

 

The Columbia mainframe used to process financial transactions (CAR, SIS, CAPS, etc.) has been taken out of service due to undetermined hardware problems. The system administrators are working to bring it back up. No estimated time for repair is currently available.

 

UPDATE:  This was resolved on 8/31 around 5:30pm.