Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Telephony - Rolm Phone Support
    (Approximate) 10/07/2009 - 09:22am to 10/09/2009 - 07:00am

     Update: Primary Outbound Service has been restored as of 7AM this morning. Outage was due to a defective T1 CSU (Channel Service Unit).

     Update: Temporary service has been restored. Technicians are investigating with the phone company.

    Currently Outbound Voice Service at Parker Plaza office at Fort Lee, NJ is down. Technicians are investigating.

  • UNIX Hosting/Application Service
    10/14/2009 - 03:30pm to 10/14/2009 - 06:40pm

    Begining around 3:30pm today, there has been a problem with privileged access to Columbia's central LDAP directory.   Services that depend on this access include the CUIT computer lab authentication process, Online Directory information and Shibboleth authentication.   Developers are working to identify and resolve the issue.  There is no estimated time to resolve yet available.


    CUIT apologies for this inconvenience.

  • Network - Ethernet
    10/21/2009 - 02:30pm to 10/21/2009 - 03:04pm

    At approximately 2:30pm, Watson's 8th & 9th floor's Network Connectivity and VoIP services became unavailable due to a faulty switch module. The respective module  was reseated and service was restored at approximately 3pm.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Network - Ethernet and Wireless
    10/24/2009 - 07:00am to 10/24/2009 - 04:00pm
    Due to electrical work that needs to be conducted in McVickar Hall, power in the building will be shutdown on Saturday October 24th between 7am and 4pm.  During this time, CUIT's network equipment will be offline.  As a result, network connectivity (wired and wireless) and NetPhone service will be unavailable.

    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919.

    To see all active and future Service Alerts, please visit
  • Network - Ethernet
    (Approximate) 10/28/2009 - 10:00am to 10/28/2009 - 10:30am

    On Wednesday, October 28, 2009 from 10:00am to 10:30am, CUIT will replace the UPS servicing 502 West 122th St.  During this time, users in the building will experience a network outage.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919


    For a list of active and future Service Alerts, please visit