Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Operating System - Support Information
    01/23/2009 - 03:08pm to 05/21/2009 - 11:20am
    Please read this notice from Candace Fleming, CIO, CUIT, regarding a potentially dangerous and widespread Worm affecting Windows systems.

    Please contact your local IT support team for assistance or technical support.
  • Telephony - Rolm Phone Support
    01/27/2009 - 10:44am to 01/27/2009 - 01:15pm

     Inbound Voice Service was restored at 1:15pm. The cause of the outage was a defective Mux card in the CO.



    Currently Inbound Voice Service at Union Theological Seminary is down. Technicians are investigating.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Public Announcement
    02/11/2009 - 02:03pm to 06/06/2009 - 03:43pm

    From CUIT Security:  Email phishing attempts are on the rise.

    Recently, Columbia has been targeted by a "phishing" attack.   Identity theft spam and scams are becoming more sophisticated -- Columbia affiliates have received messages telling them they must report their password (via email) or risk having their CubMail access disabled.

    While our spam filters are very good, they are not perfect.  Always be on the lookout for identity theft scams:


    * Never email your password or any other private information (e.g., credit card number, social security number)

    * Columbia University will never ask you for your password or private information (credit card and Social Security numbers) via email.

    *  Banks and financial institutions will never ask you for your account numbers, PINs or passwords by email.

    * Never enter your credit card information on a non-secured web page.  A secured web page starts with https:// (the "S" for "Secure") and will display a lock on the browser frame.

    * Don't fall for stories about winning the lottery or promises of money from relatives you are unaware of.  If the story sounds too good to be true, it is a scam.

    * Visit for more security information.   Or, use 'Computer Security' link under 'Quick Links' on the Email & Computing page.

  • Email - Cyrus
    03/16/2009 - 05:28pm to 03/16/2009 - 06:10pm

    There is currently an outage affecting a number of Columbia email users.   This was a planned outage but is having unanticipated effects.  Users are experiencing the symptom of seeing an empty inbox, or a failure to login.   Service is expected to be restored by 6:15pm.   


    UPDATE:  Service was restored by 5:58pm.   Please restart your email client or web browser to resolve any residual issues.  No mail was lost during this outage, though it's possible a small number of people may see some email delivered out of order.    If you are still experiencing issues after restarting the client or browser, please contact the CUIT Helpdesk at 212-854-1919.




  • Telephony - Rolm Phonemail Support
    04/22/2009 - 07:00pm to 04/22/2009 - 09:00pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will not be able to access their Phonemail accounts.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919


    For a list of active and future Service Alerts, please visit