Columbia University Information Technology

Service Alerts

LENEL SYSTEM OUTAGE

Service Impact: 
Alert Date: 
06/11/2013 - 09:38am to 06/11/2013 - 08:15pm
Main Content
Alert Message: 

The ID Photo Service was restored at 8:15pm, 06/11/13 

All access, video, and card services were restored at 1:45pm.  We are still working to restore the ID Photo Submit service.  

An unexpected system outage occurred on the Lenel OnGuard system.  This is impacting administrative users of the system in Public Safety, ID Card Centers, and end users of the Web Photo application.  

A combined team including the vendor is working to resolve the issue.