Columbia University Information Technology

Service Alerts

RESOLVED: EMAILS TO ASKCUIT QUEUED, NOT CREATING INCIDENTS

Service: 
Service Impact: 
Alert Date: 
12/12/2012 - 10:30am to 12/12/2012 - 11:15am
Main Content
Alert Message: 

UPDATE 2  At 11:15am, all queued emails to askcuit were processed into incidents, and work has begun on them.  New emails to askcuit are confirmed to be processing into incidents.  Administrators are continuing their investigation into the cause, but it appears an indexing backlog triggered an interruption of email processing.  We apologize for the delay in processing your email inquiries.

 

UPDATE 1: Re-sending this alert with the correction of adding '.com' to the URL listed below

http://columbia.service-now.com

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Emails to askcuit@columbia.edu are not resulting in issues being reported to the CUIT Service Desk.  This appears to have started yesterday 12/12 around 10:30am.  It was first noticed and reported this morning. Administrators are working on this issue, and technician is manually reviewing and responding to cached emails.  In the meantime, please use the self-service page at columbia.service-now to submit issues to CUIT.  If it is time-sensitive, as always, please call the CUIT Service Desk at 212-854-1919.  

We apologize for this issue, and for any delay in getting a response to an issue reported via email.  As soon as additional information is available, this alert will be updated.

Self-Service page:  http://columbia.service-now.com/