Columbia University Information Technology

Service Alerts

SCHEDULED MAINTENANCE: SERVICE-NOW SEARCH OPTIMIZATION

Service: 
Service Impact: 
Alert Date: 
11/20/2012 - 11:00pm to 11/20/2012 - 11:45pm
Main Content
Alert Message: 

A planned maintenance has been scheduled by CUIT. We apologize for any inconvenience this may cause.

WHAT service(s) affected: Service-Now

WHAT are the customer-facing symptoms:None

WHAT maintenance action will be performed: A minor modification to the Incident search page will ensure that when you change the type of incident (CUIT, Finance, HR) you wish to search for, all searchable fields specific to that incident type will dynamically be made visible.  This will resolve occasional reports of inconsistent search results or search options by some Service Desk staff.

WHO is affected: None are directly affected, as no service disruption is anticipated.  This configuration change will be primarily visible to service desk staff.

WHEN is the planned change happening: 11/20 11pm EST

WHY was this necessary: This configuration change was part of an earlier planned maintenance that was rolled back.

WHERE to direct follow-ups: askcuit@columbia.edu or 212-854-1919

 

For a full list of current and future service alerts, please visit http://www.columbia.edu/acis/alerts-list.html