Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Email - Exchange
    05/10/2017 - 07:00pm to TBD

      *** COMPLETED ***

    Beginning at 7:00pm on Wednesday, May 10, 2017, CUIT will perform scheduled maintenance on the Exchange email servers.  This scheduled maintenance is expected to be completed by 9:00pm.

    During the scheduled time of this Service Alert users may experience brief disconnects while using Outlook.  If Outlook prompts for a password please restart Outlook.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service interruption hours, please contact the CUIT Helpdesk at:



    Phone:   212-854-1919


    For a list of active and future Service Alerts, please visit 

  • Network - Ethernet, Wireless and NetPhone
    (Approximate) 05/05/2017 - 03:55pm to TBD

    CUIT is currently investigating potential network issues affecting users in Philosophy Hall and Jerome L Greene Hall as well as other buildings near these.   CUIT administrators have been notified and are currently working to resolve the issue. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Email LionMail
    05/03/2017 - 02:30pm to TBD


    Beginning at approximately 2:30pm on Wednesday, May 3, 2017, customers began receiving messages with a subject similar to "NAME has shared a document on Google Docs with you".  The body of the message contains a link that contains the words "Open in Docs" and looks very similar to a legitimate Google Docs sharing message.

    Whether you have clicked on the link or not, no further action is necessary since the application has been removed and blocked by Google.

    If you are experiencing an issues or have questions regarding this matter please contact the CUIT Service Desk at 212-854-1919.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Telephony - NetPhone
    05/01/2017 - 06:00am to TBD

    CUIT is performing routine maintenance on this service on MON 5/01/2017 from 6AM to 8AM. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919 .

    To see all active and future Service Alerts, please visit

    Reference: CHG0054986