Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Public Announcement
    01/15/2010 - 02:53pm to 03/15/2010 - 03:28pm

    As the University works to support efforts in Haiti, outpourings of aid and requests for donations pour in.

    One widely-publicized request for donations ask individuals to donate $10 to relief efforts by texting 'HAITI' to 10990, as well as other numbers.  This donation is then billed to the cell phone account.

    While CUIT applauds all relief efforts from the Columbia community,  it is important to understand that this charge will appear on CUIT customers' cell phone accounts and must be paid for by their department.  

    We have just learned that Verizon will soon block customers from using this service; however, AT&T will not.  If you have any questions, please contact us at askcuit@columbia.edu or 212-854-1919.

     

  • Network - DHCP
    01/14/2010 - 02:00pm to 01/14/2010 - 03:55pm

    Begining today at 2pm, CUMC experienced a network DHCP failure.  This made servers located on the CUMC campus unavailable.  This would have affected anyone attempting to reach NYPH/CUMC servers - whether you were on Morningside, on CUMC or elsewhere.  The issue was resolved by 3:30pm. 

    CUMC network technicians worked to resolve the issue as quickly as possible, and apologize for the inconvenience. This was not a CUIT issue.

     

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • ACD
    01/13/2010 - 05:18pm to 01/13/2010 - 06:55pm

    CUIT will be restarting Agile ACD services in an attempt to identify the root cause of problematic ACD message channels. Currently these errors are invisible to users. This restart is expected to be completed on time with the total disruption lasting approximately 5 minutes. No service interruption is anticipated. Calls to Agile ACD users will be routed over backup PBX routing while Agile is out of service.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

     

  • Telephony - Rolm Phone Support
    01/13/2010 - 02:55pm to 01/15/2010 - 12:08pm
     Tie Line service has been restored. The cause of the outage was a defective Verizon T3 connection between the two CO’s.

     

    Voice Tie Line service between Nevis Labs and Columbia University is currently down.

    We're temporarily routing these tie line calls to the PSTN (Public Switched Telephone Network). Technicians are investigating.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Network - Ethernet and Wireless
    01/12/2010 - 09:00am to 01/12/2010 - 09:30am

    Facilities is performing routiine maintenance. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html