Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet
    05/22/2009 - 12:35pm to 05/22/2009 - 06:03pm

    The NOC has been receiving tickets from users at Nevis Labs, reporting a network outage. Upon investigation, it was determined that the CUIT network equipment at this location is functioning properly. However, we believe there may be a problem on the Local Area Network. Because CUIT does not administer Nevis' LAN, users should be referred to their local IT staff to further investigate this outage.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

     

  • Telephony - Rolm Phone Support
    05/21/2009 - 03:33pm to 05/22/2009 - 09:56pm

    Update: The annual test of the emergency generator that  protects the Morningside Campus Voice System has been completed without incident.

     

     On Friday May 22, 2009 between 8am and 11am Facilities will be conducting their annual test of the emergency generator that protects the Morningside Campus Voice System against a power failure. There is no anticipated downtime. This test should be completely transparent to all voice users.

     

  • Public Announcement
    05/21/2009 - 11:07am to 05/25/2009 - 03:53pm

    In observance of the Memorial Day weekend, the CUIT Helpdesk will be closed on Monday, May 25th, and closing at 5pm this Friday instead of 7pm.   We will be open for standard service hours over the weekend.  Our standard service hours, and the answers to the most common issues, are available at http://www.columbia.edu/cuit/support/.

    CUIT wishes you a great holiday weekend!

  • Network - Ethernet
    05/21/2009 - 08:56am to 05/22/2009 - 03:53pm

    There is currently a network outage affecting the lower floors of Lerner Hall. Technicians are investigating. We apologize for this service interruption. For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

     

    UPDATE: This was resolved on 5/21 11am.  The cause was determined to be a misconfigured non-CUIT router conneced to the network. Once removed and re-configured, the issue abated.

  • Telephony - NetPhone
    05/19/2009 - 02:51pm to 05/19/2009 - 03:55pm
    From approximately 1:50pm to 2:50pm there were intermittent service denials for Netphone users placing outbound off campus calls. The problem has been identified as 2 of the 7 inter-PBX T1's that pass traffic out to the PSTN. Technicians have removed the faulty T1's from routing to prevent further service disruption while they investigate the root cause.