Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Telephony - NetPhone
    02/24/2009 - 11:16am to 02/24/2009 - 11:17am

    Due to a configuration error in one of our voicegateways, some calls were not completing.  Users would hear a fast busywhen attempting a call.  This issue was resolved at approximately 10:50am.

  • Network - Ethernet
    (Approximate) 02/21/2009 - 08:15am to 02/21/2009 - 09:15am

    Electrical maintenance is scheduled for the McVickar building Saturday, February 21. As a result, the building will have no power during this time. We do not anticipate the work going past the specified timeframe.

    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919.

    To see all active and future Service Alerts, please visit


  • Telephony - Rolm Phonemail Support
    02/20/2009 - 10:38am to 02/23/2009 - 08:30am

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may not be able to access their PhoneMail accounts. 


    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit


  • Telephony - NetPhone
    02/18/2009 - 11:17am to 02/18/2009 - 09:44pm
    From 9PM last night to 10 AM this morning NetPhone users who receive voicemail via their phone would receive notifications of new messages,  but did not receive voicemails via their Netphone during this period.  This was due to an unfortunate error which occurred during last night's maintenance.

    Voicemail received as email was unaffected.

    We are currently investigating how many users were affected.  We apologize sincerely for this error.
  • Telephony - NetPhone
    02/17/2009 - 09:00pm to 02/17/2009 - 10:00pm
    CUIT NetPhone service will be updated tonight, Tuesday, February 17 2009, at 9:00PM.  The update will enable NetPhone voicemail service to utilize a new storage location.  During this maintenance window, the NetPhone voicemail system will be unavailable for approximately 15 minutes. NetPhone users will be able to make and receive calls during this time.

    If you need assistance, please email or call the CUIT Helpdesk at 212-854-1919.