Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Cellular - Blackberry Enterprise Server (BES)
    09/18/2008 - 10:00am to 09/18/2008 - 11:00am

    We are aware of a problem several BlackBerry Enterprise Server users have reported sending messages from their BlackBerry device.  The problem appears to be limited to a small segment of our BlackBerry users.  We are working on the problem and trying to resolve as quickly as possible.


    Update 9/18/2008 at 11:10am:

    This problem has been resolved.  The issue resulted from a temporary communications interruption between the BlackBerry Enterprise Server and one our Exchange mail servers.

  • Sundial
    09/17/2008 - 09:00am to 09/18/2008 - 12:00am
    Beginning Wednesday morning at 9am, Sept 17th, the university's calendaring system, Sundial (, is expected to receive a high-volume of traffic while people try to register for an event on Sept 24th at 3pm called "The Children of Latin
    America: A Future Without Poverty," which features five Latin American presidents as well as performing artists, Shakira and Alejandro Sanz.

    During this time while people attempt to register for the 600 open slots and the waitlisted spots, Sundial may experience a slowdown, which at times may result in a request timeout. Users are urged to keep trying to register for the event until registration fills. As connections to Sundial close, a chance will open for them to register.

    Registration for the event can be reached by viewing or going to
    If users are unable to register, they can view the LIVE WEBCAST at

    Questions about the event itself can be sent to Second-level support for registration issues or Sundial system problems can be sent to
  • Network - Ethernet
    09/16/2008 - 08:00am to 09/16/2008 - 08:30am

    On Tuesday, 9/16/08 between 8 and 8:30 am, CUIT will perform necessary network maintenance on the equipment which serves John Jay Administrative offices (Health Services). Users in this office will experience a brief disruption in network connectivity during this interval.


    Update 9/16/2008 at 8:42am:

    This maintenance was completed successfully at 8:20am.

  • Telephony - NetPhone
    09/15/2008 - 06:00pm to 09/15/2008 - 07:00pm

    CUIT NetPhone service will be updated today, Monday, September 15th 2008, at 6:00 PM. The update is being applied to the presence server which provides Bridged Line Appearance (BLA) functionality for the NetPhone service. This function indicates when a shared line is in use on another phone.
    This change should have no impact on regular NetPhone service. However, NetPhone users configured for BLA might notice that their indicator light does not appear. The indicator light should re-appear within an hour of the change.


    Update 9/15/2008 at 9:12pm:

    The NetPhone update was successfully completed and the NOC has confirmed that Bridged Line Appearance (BLA) functionality is working normally. All other Regression tests were free of errors.

  • Telephony - NetPhone
    (Approximate) 09/12/2008 - 12:00pm to 09/12/2008 - 02:30pm

    At approximately 12pm today, system engineers identified a new issue with the "Call Transfer" feature of the NetPhone system.

    All NetPhone users receiving calls originating off of the NetPhone system are currently experiencing difficulties transferring those calls to ROLM phone users.

    We are actively investigating this issue.


    Update 9/12/2008 at  2:30pm:

    We will be reloading the IOS on our NetPhone VoIP gateways beginning at approximately 2:30pm today, 9/12/08 in an effort to restore BLA and Call Transfer functionality with ROLM users. This work should not be service affecting, however if you experience any issues with your NetPhone service please contact the CUIT helpdesk at or call extension 4-1919.