Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet and Wireless
    08/02/2017 - 11:30am to 08/02/2017 - 12:30pm

    Beginning August 2nd, 11:30 am, there has been partial network outage on the 5th floor of Lewisohn due to a cooling problem. As a result, some users may experience a loss in connectivity.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet, Wireless and NetPhone
    08/01/2017 - 06:30am to 08/01/2017 - 08:00am

    This work was successfully completed.

     

     

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will experience an interruption in service lasting up to 10 minutes as the network switches that serve the building are rebooted.  The switches will be rebooted one at a time, so only parts of the building will be affected at any one time.

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Altiris
    (Approximate) 07/31/2017 - 09:30am to 07/31/2017 - 04:00pm

    Altiris Service was restored yesterday afternoon.  No additional issues have been reported.

     *****************************************************************************

    Beginning today around 9:30am, the Administrative Altiris Suite became unavailable due to storage issues. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 12:00pm. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet, Wireless and NetPhone
    07/31/2017 - 06:30am to 07/31/2017 - 08:00am

    This work was successfully completed.

     

     

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will experience an interruption to network and netphone service lasting up to 20 minutes.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • ACD
    07/28/2017 - 07:00pm to 07/28/2017 - 08:00pm

    CUIT is performing maintenance on the Interactive Intelligence (In-In) ACD system on Friday July 28th, from 7:00pm until 8:00pm.  This work is expected to be completed on time, and no service interruption is anticipated.

     

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/