Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    08/02/2018 - 07:00am to 08/02/2018 - 04:00pm

    On Thursday August 2nd, starting at 7am until 4:00pm, CUIT will be performing fiber maintenance on the network equipment for the following locations at Baker Field:

    Wien Stadium

    Crew shellhouse

    Boathouse Marsh

    Tennis Bubble

     

    This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience loss of network connectivity for wired, wireless, and netphone services.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    08/02/2018 - 06:00am to 08/02/2018 - 07:00am

    UPDATE: This maintenance has been completed successfully.

     

    On Thursday August 2nd, between the hours of 6:00am - 7:00am, CUIT will be performing necessary maintenance on the network switches serving CEPSR.  This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience loss of network connectivity for wired, wireless and netphone services.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Wireless
    08/02/2018 - 05:30am to 08/02/2018 - 10:30am

    UPDATE:

    This work was completed successfully by ~6:15AM.

    If wireless users continue to experience issues, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    ---

    CUIT is performing wireless network maintenance at the following locations on Thursday, August 2nd, from 5:30am to 6:30am:

     

    •  Dodge
    •  Journalism
    •  Lerner
    •  Lewisohn

     

    During the time of this work, wireless network connectivity may not be available at these locations.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • Email - Exchange
    08/01/2018 - 07:00pm to 08/01/2018 - 11:55pm

     

    Beginning at 7:00pm on Wednesday, August 1, 2018, CUIT will perform scheduled maintenance on the Alpha Exchange email servers.  This scheduled maintenance is expected to be completed by midnight.  Please note that this will not affect customers that have already migrated to ADCU.

     

    During the scheduled time of this Service Alert customers may experience brief disconnects while using Outlook.  If Outlook prompts for a password or does not show new messages after the work is complete, please restart Outlook.

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If customers continue to experience issues after the scheduled maintenance window, please contact the CUIT Service Desk at:

     

    web: http://cuit.columbia.edu/support

    Phone: 212-854-1919

    Email: askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu

     

  • Network - Ethernet, Wireless and NetPhone
    08/01/2018 - 10:00am to 08/02/2018 - 12:00pm

    CUIT is performing network maintenance at multiple locations over a 2-day period, from 10:00am until 12:00pm (noon) each day, on Wednesday August 1st and Thursday August 2nd.  The following locations will be affected:

    • 523 West 112th Street
    • 502 West 113th Street
    • 506 West 113th Street
    • 526 West 113th Street
    • 530 West 113th Street
    • 536 West 113th Street
    • 542 West 113th Street
    • 554 West 113th Street

    During the times of this work, customers at these locations may lose wired- and wireless- network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.