Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet
    06/05/2009 - 01:00pm to 06/05/2009 - 01:30pm

    CUIT is performing necessary maintenance on this location.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Loss of Network Connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit


  • Telephony - Rolm Phonemail Support
    05/31/2009 - 10:45am to 05/31/2009 - 03:56pm

    Begining approximately 5:30am on 05/31/09 one of our PhoneMail Call Processing appliances became unavailable due to a communication link failure between it and the ROLM PBX. Technicians were alerted and began working on the issue remotely. After some investigation, technicians were dispatched on site and restored PhoneMail service by approximately 10:15am.

    This PhoneMail node services call processing users (phone-tree menu applications) at the main campus. Additional investigation regarding the root cause is pending. 

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Network - Ethernet
    05/28/2009 - 08:00pm to 05/28/2009 - 08:30pm
    Core Services NYP/CUMC will perform maintenance on network equipment tonight, 5/28 between 8:00pm and 8:30pm. Services residing on the NYPH/CUMC network and Baker Field will experience intermittent loss of connectivity during this time. 
  • Network - Ethernet
    (Approximate) 05/26/2009 - 09:00am to 05/26/2009 - 10:00am

    The Facilities department has scheduled an electrical maintenace at 47 Claremont Avenue. The work will take place on Tuesday May 26th, 2009, approximately from 9am to 10am.

    CUIT has a switch at this location. To avoid disruption of power to that switch during the electrical work, we will move the switch to temporary outlets (provided by Facilities) before the work begins, and move it back when the work ends. We expect this work to not affect network connecitivity of users.

    The switch at 47 Claremont Avenue provides network connectivity to users at the following locations:

    445 Riverside Drive
    448 Riverside Drive
    450 Riverside Drive
    452 Riverside Drive
    454 Riverside Drive
    456 Riverside Drive
    460 Riverside Drive
    464 Riverside Drive
    15 Claremont Avenue
    21 Claremont Avenue
    25 Claremont Avenue
    29 Claremont Avenue
    35 Claremont Avenue
    39 Claremont Avenue
    Interchurch 4th floor
    Interchurch 6th floor
    Interchurch 8th floor
    Interchurch 19th floor


    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919.

    To see all active and future Service Alerts, please visit


  • Student Services On-Line (SSOL)
    05/25/2009 - 09:00am to 05/25/2009 - 04:02pm

    Due to necessary upgrades of the operating system on several of the servers delivering SSOL services, SSOL may be unavailable Monday May 25, Memorial Day, between 9am and 1pm.   We apologize for this inconvenience.

    For information on CUIT service alerts please visit <>.