Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet and Wireless
    (Approximate) 01/29/2009 - 09:55am to 01/29/2009 - 03:40pm

    This issue was resolved at approximately 3:40 pm. The cause of the problem was hardware failure. 

    One of the routers that provide a connection to Commodity Internet and Internet 2 is currently down.  All traffic is being routed to our other ISP.  Users may experience degraded network performance.  Technicians are currently working on it.


  • ACD
    01/28/2009 - 03:00am to 01/28/2009 - 06:00am
    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert:

    Agile ACD clients will be on backup PBX routing while maintenance is being performed.  This is routine maintenance to ensure the health of the server.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Phone:   212-854-1919

    For a list of active and future Service Alerts, please visit

  • Network - Ethernet and Wireless
    01/27/2009 - 11:00am to 01/27/2009 - 11:30am

    On Tuesday January 27, 2009 between 11am and 11:30am, CUIT will perform necessary maintenance on the network equipment that services Floors 13, 14, and 15 of the International Affairs Building. This work is not expected to cause any interruption in service.


    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919.

    To see all active and future Service Alerts, please visit


  • Telephony - Rolm Phone Support
    01/27/2009 - 10:44am to 01/27/2009 - 01:15pm

     Inbound Voice Service was restored at 1:15pm. The cause of the outage was a defective Mux card in the CO.



    Currently Inbound Voice Service at Union Theological Seminary is down. Technicians are investigating.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Telephony - Rolm Phonemail Support
    01/25/2009 - 12:01am to 01/25/2009 - 06:00am

    We are performing necessary preventative maintenance on main campus phonemail system on Sunday 1/25/09 from 12:00am to 6:00am.

    All main campus PhoneMail users will not be able to access their accounts during this time . This is routine maintenance performed to ensure the health of the PhoneMail system.