Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Telephony - NetPhone
    02/18/2009 - 11:17am to 02/18/2009 - 09:44pm
    From 9PM last night to 10 AM this morning NetPhone users who receive voicemail via their phone would receive notifications of new messages,  but did not receive voicemails via their Netphone during this period.  This was due to an unfortunate error which occurred during last night's maintenance.

    Voicemail received as email was unaffected.

    We are currently investigating how many users were affected.  We apologize sincerely for this error.
  • Telephony - NetPhone
    02/17/2009 - 09:00pm to 02/17/2009 - 10:00pm
    CUIT NetPhone service will be updated tonight, Tuesday, February 17 2009, at 9:00PM.  The update will enable NetPhone voicemail service to utilize a new storage location.  During this maintenance window, the NetPhone voicemail system will be unavailable for approximately 15 minutes. NetPhone users will be able to make and receive calls during this time.

    If you need assistance, please email or call the CUIT Helpdesk at 212-854-1919.
  • Network - Ethernet
    02/17/2009 - 07:00am to 02/17/2009 - 08:00am


    Tomorrow morning, Tuesday, February 17 at 7:00 AM EST, NYSERNet will be performing minor equipment maintenance on their network, replacing a defective GBIC on the connection between the Syracuse and Albany routers.

    During the maintenance any traffic between Syracuse and Albany will route through New York City, and as a result the maintenance should not cause any visible disruption. The maintenance will not affect any customer connections. 


    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919.

    To see all active and future Service Alerts, please visit

  • Public Announcement
    02/11/2009 - 02:03pm to 06/06/2009 - 03:43pm

    From CUIT Security:  Email phishing attempts are on the rise.

    Recently, Columbia has been targeted by a "phishing" attack.   Identity theft spam and scams are becoming more sophisticated -- Columbia affiliates have received messages telling them they must report their password (via email) or risk having their CubMail access disabled.

    While our spam filters are very good, they are not perfect.  Always be on the lookout for identity theft scams:


    * Never email your password or any other private information (e.g., credit card number, social security number)

    * Columbia University will never ask you for your password or private information (credit card and Social Security numbers) via email.

    *  Banks and financial institutions will never ask you for your account numbers, PINs or passwords by email.

    * Never enter your credit card information on a non-secured web page.  A secured web page starts with https:// (the "S" for "Secure") and will display a lock on the browser frame.

    * Don't fall for stories about winning the lottery or promises of money from relatives you are unaware of.  If the story sounds too good to be true, it is a scam.

    * Visit for more security information.   Or, use 'Computer Security' link under 'Quick Links' on the Email & Computing page.

  • Network - Ethernet and Wireless
    02/11/2009 - 11:00am to 02/11/2009 - 11:30am

    CUIT is performing necessary maintenance on the network equipment that services the 3rd and 4th floors of CEPSR.

    The scheduled window for this maintenance is between 11:00 am and 11:30 am on Wednesday, Feb 11 2009.

    During the scheduled time of this Service Alert, clients on the 3rd and 4th floors of CEPSR will experience a brief (less than 5 minutes) interruption in network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit