Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Email - Cyrus
    10/10/2008 - 11:27pm to 10/11/2008 - 09:50am

    Begining 10/10/08 11:27pm, , incoming mail to about 8,600 Cyrus email accounts ceased being delivered.  This persisted till 9:50am this morning, and was caused by a database issue.  No mail was lost.  The overnight mail queued, and started to be delivered at 9:50am.

    To resolve this issue, Cyrus email service had to be temporarily suspended and restarted.  This resulted in a system-wide downtime from 9:45 to 9:50am this morning, directly affecting 360 clients accessing their email at that time.

    We apologize for this service interruption

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Email - Cyrus
    10/10/2008 - 08:51pm to 10/11/2008 - 02:25pm

    Begining 10/10/08 8:51pm, email service ceased to function for 7,000 people due to a problem on one of the email servers. CUIT administrators continue to work on a resolution to the issue. CUIT became aware of this issue from customer reports by 10:45am today.

    We apologize for this service interruption, and will provide an update as soon as one is available.

    10/11/08 UPDATE: This issue was resolved 2:25pm today. All affected accounts are again accessible.

     

     

     

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • ID System
    10/09/2008 - 01:30am to 10/09/2008 - 05:00pm

    A significant number of Barnard College student ID cards have been inadvertently deactivated.  Computer lab printing privileges have also been removed for all Barnard students.

    We are quickly working to reactivate all ID cards, and we are investigating the cause of this issue.  The computer lab printing privileges have not yet been restored.

     

    Update 10/9/2008 at 10:18am:

    All ID cards have been reactivated.  We are still working on restoring printing privileges.

    Barnard students will need to swipe two times in order to gain physical access.

     

    Update 10/9/2008 at 2:00pm:

    Printing privileges for Barnard students are currently being restored.

    More than 50% of students have privileges again, and the restoration process will be completed by 5pm today.

  • Network - Ethernet
    (Approximate) 10/03/2008 - 06:55pm to 10/03/2008 - 07:30pm

    Kent Hall experienced a network outage today at 6:55pm.  Service was restored at 7:30pm.  The outage was caused by a faulty UPS.

     

    For questions about this alert, please call the CUIT Helpdesk at 212-854-1919 or email askCUIT@columbia.edu. For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Email - Exchange
    (Approximate) 10/03/2008 - 02:15pm to 10/03/2008 - 02:41pm

    We are currently experiencing a problem with CUIT-Exchange2.  This affects about 700 people.  We are currently investigating.

     

    Update 10/3/2008 at 2:41pm:

    Service has been restored.  Records from the server about this incident are being sent to Microsoft for analysis.