Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Electronic Document Management
    09/19/2008 - 05:00pm to 09/22/2008 - 08:00am

    CUIT is performing necessary maintenance on the Electronic Data Management system.  

    During the scheduled time of this Service Alert, clients may experience an inability to login or use EDM.  No other services or systems are expected to be affected.

    CUIT apologizes for any inconvenience this may cause.

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

     

  • Cellular - Blackberry Enterprise Server (BES)
    09/18/2008 - 10:00am to 09/18/2008 - 11:00am

    We are aware of a problem several BlackBerry Enterprise Server users have reported sending messages from their BlackBerry device.  The problem appears to be limited to a small segment of our BlackBerry users.  We are working on the problem and trying to resolve as quickly as possible.

     

    Update 9/18/2008 at 11:10am:

    This problem has been resolved.  The issue resulted from a temporary communications interruption between the BlackBerry Enterprise Server and one our Exchange mail servers.

  • Sundial
    09/17/2008 - 09:00am to 09/18/2008 - 12:00am
    Beginning Wednesday morning at 9am, Sept 17th, the university's calendaring system, Sundial (http://calendar.columbia.edu/sundial), is expected to receive a high-volume of traffic while people try to register for an event on Sept 24th at 3pm called "The Children of Latin
    America: A Future Without Poverty," which features five Latin American presidents as well as performing artists, Shakira and Alejandro Sanz.

    During this time while people attempt to register for the 600 open slots and the waitlisted spots, Sundial may experience a slowdown, which at times may result in a request timeout. Users are urged to keep trying to register for the event until registration fills. As connections to Sundial close, a chance will open for them to register.

    Registration for the event can be reached by viewing www.earth.columbia.edu/children or going to https://calendar.columbia.edu/sundial/webapi/register.php?eventID=25709.
    If users are unable to register, they can view the LIVE WEBCAST at www.earth.columbia.edu/children.

    Questions about the event itself can be sent to children@ei.columbia.edu. Second-level support for registration issues or Sundial system problems can be sent to sundial-help@columbia.edu.
  • Network - Ethernet
    09/16/2008 - 08:00am to 09/16/2008 - 08:30am

    On Tuesday, 9/16/08 between 8 and 8:30 am, CUIT will perform necessary network maintenance on the equipment which serves John Jay Administrative offices (Health Services). Users in this office will experience a brief disruption in network connectivity during this interval.

     

    Update 9/16/2008 at 8:42am:

    This maintenance was completed successfully at 8:20am.

  • Telephony - NetPhone
    09/15/2008 - 06:00pm to 09/15/2008 - 07:00pm

    CUIT NetPhone service will be updated today, Monday, September 15th 2008, at 6:00 PM. The update is being applied to the presence server which provides Bridged Line Appearance (BLA) functionality for the NetPhone service. This function indicates when a shared line is in use on another phone.
     
    This change should have no impact on regular NetPhone service. However, NetPhone users configured for BLA might notice that their indicator light does not appear. The indicator light should re-appear within an hour of the change.

     

    Update 9/15/2008 at 9:12pm:

    The NetPhone update was successfully completed and the NOC has confirmed that Bridged Line Appearance (BLA) functionality is working normally. All other Regression tests were free of errors.