Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Public Announcement
    01/14/2009 - 10:00am to 02/01/2009 - 10:00am

    Starting Thursday, January 15th, 2009, the CUIT Helpdesk Support Center (formerly known as the Client Service Center) will be located in 202 Philosophy Hall - right upstairs from its previous location.   The CUIT Helpdesk Support Center will be closed all day on Wednesday, January 14th, to accommodate the necessary move.  For assistance on January 14th please contact the CUIT Helpdesk at 212-854-1919, visit or email 

    Hours of operation remain the same:  Monday - Friday 10:00 a.m. - 6:00 p.m.

  • Email - Cyrus
    01/13/2009 - 07:00pm to 01/13/2009 - 08:00pm

    On January 13th, from 7pm to 8pm EST, one of the Cyrus email backend servers must be powered down to replace important hardware.   During this time, approximately 2,700 (out of 80,000) Cyrus email accounts will be unavailable.   Affected clients may experience a login failure, an empty inbox, or an inbox with only new messages.   No mail is expected to be lost.  We apologize for this outage, but this procedure is critical to the continued maintenance of the server and its email accounts.

    You can review updates to this service alert at   If you have any questions not answered by this alert, please contact the CUIT Helpdesk at 212-854-1919, or




  • Student Services On-Line (SSOL)
    01/13/2009 - 03:52pm to 01/14/2009 - 03:38pm

    Due to high customer volume some customers are experiencing long delays in accessing the SSOL web-pages. The system administrators are working to remedy the situation as quickly as possible.

    We regret the inconvenience this might cause to our customers.

     UPDATE:  Heavy use has subsided, and service has restored to normal.

  • Telephony - NetPhone
    01/12/2009 - 07:00pm to 01/12/2009 - 09:00pm
    To apply the latest vendor provided security and bug fixes,  CUIT NetPhone service will be updated tomorrow, Monday, January 12, 2009  from 7:00 PM to 9:00 PM.

    This change should have no impact on regular NetPhone service.

    However, NetPhone users configured for BLA might notice that their indicator light does not appear.

    The indicator light should re-appear within an hour of the change.

    If you need assistance, please email or call the
    CUIT Helpdesk at 212-854-1919.
  • ECRT (Effort Reporting)
    01/12/2009 - 07:00pm to 01/12/2009 - 08:15pm

    On Monday, January 12th, between 7pm and 8pm EST, the main ECRT server will be powered down forl hardware maintenance.   During this time, clients will be unable to login to ECRT.

    For further information on this outage, please contact or use the ECRT web form at

    The CUIT Helpdesk can also be reached at or 212-854-1919.