Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet
    (Approximate) 07/14/2009 - 08:30am to 07/14/2009 - 09:00am

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients at 540 W. 122th will lose network connectivity. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

     

  • Network - Ethernet
    (Approximate) 07/14/2009 - 08:30am to 07/14/2009 - 09:00am

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients at 610 W. 115th will lose network connectivity. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

     

  • Network - Ethernet and Wireless
    (Approximate) 07/09/2009 - 10:30am to 07/10/2009 - 05:00pm

    Due to a water main break, the electricity supply to our switches at 601 West 113th Street has been unstable since Thursday 7/9/2009 8:30am.

    The switch on the 12th floor, which provides network connectivity to 6th-12th floors, has been down since Thursday 7/9/2009 10:30am.

    The switch in the Basement, which provides network connectivity to Basement-5th floors, was down on Thursday 7/9/2009 10:30am-6:15pm. We anticipate it to go down again today (Friday 7/10/2009).

    Facilities informed that electricity should be restored to normal by 5pm today (Friday 7/10/2009).

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Rascal (Research and Compliance System)
    07/06/2009 - 10:30am to 07/06/2009 - 10:00pm

    Begining 7/6/09 approximately 10:30am, RASCAL became unavailable due to an ongoing intermittent performance issue.  RASCAL has been temporarily been taken offline as administrators continue to work on a solution.  The current estimated time to resolutionis 10pm tonight.

    CUIT apologizes for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

     

     

  • UNIX Hosting/Application Service
    07/02/2009 - 07:26pm to 07/03/2009 - 03:05am

    Begining 7/2/09 7:26pm, most online services requiring a login became unavailable due to some changes made to address a web page loading issue.  A successful resolution was implemented at 7/3/09 12:15am.   We recommend that if you are still experiencing an issue to restart your browser or email client and try again.   There may be temporary slowness, especially with Cubmail and other email clients as people start to access services at the same time.

    Services affected include almost all services requiring a WIND or UNI login (e.g., CubMail, Libraries restricted online resources, MyColumbia (including People@Columbia), Courseworks, etc.).   Other affected services include Cyrus email, Alpha Exchange web-accessed email, Dial-up connections, VPN access, CUNIX login and other authenticated web pages.

    Please note that Columbia web pages that do NOT require UNI logins may still be intermittently inaccessible due to the ongoing web issue discussed in another Service Alert.

    We sincerely apologize for this service interruption.

    UPDATE:  Cubmail was experiencing some instability from 2:30 until 3:15.  Users may experience some sluggishness for a period of time, but it seems to have stabilized.

     

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.