Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet and Wireless
    09/21/2010 - 01:50pm to 09/22/2010 - 02:05pm

    Update:

     

    The circuit-down was caused by our ISP. It was fixed the same day at 14:04. Total circuit down-time was about 15 minutes.

     

    ==========

    At 1:50pm today (9/21/2010), the 100Mbps connection between the main campus and Office of Investments at the Chrysler Building went down.

    We are investigating.

    Please note that the Office still has connectivity via their two backup T1's, but that connectivity is much slower.

     

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • ACD
    09/21/2010 - 08:15am to 09/21/2010 - 10:30am

    UPDATE 2: This issue was completely resolved by 10:30am.  Calls to the Helpdesk and Student Services are being handled normally.

     

    UPDATE 1:  A limited ability to receive calls has been restored.  We ask that all non-emergency issues be called in after the issue is resolved, or (for Helpdesk) emailed to askcuit@columbia.edu or (for Student Services) to infoline@columbia.edu 

    Begining around 8:15am, the ACD system used to process calls for the CUIT Helpdesk and Student Services became unavailable due to server issues with allowing users to log in. CUIT administrators have been notified and are currently working to resolve the issue.

     

    To reach the CUIT Helpdesk, please email askcuit@columbia.edu or visit http://askcuit.columbia.edu.

    To reach Student Services, please email infoline@columbia.edu.

     

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Email - Cyrus
    09/21/2010 - 04:15am to 09/21/2010 - 05:00am

    UPDATE: THis was resolved by 4:50am.

     

    Begining 4:15am this morning, one of the Columbia email servers became unavailable due to an unknown reason. This affects up to 10,000 clients if they needed to use email during this time.  CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Telephony - Rolm Phone Support
    09/17/2010 - 11:00am to 09/17/2010 - 04:00pm

    CUIT has scheduled routine maintenance on this service. This maintenance is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html

  • Network - Ethernet
    09/17/2010 - 12:01am to 09/17/2010 - 06:00am

    NYSERNet will be performing maintenance on their Network Friday September 17, 2010 from 12:01AM to 6:00AM. During this maintenance, we will lose connectivity to the Syracuse DR Data Center.

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.