Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet
    09/30/2010 - 11:00pm to 10/01/2010 - 01:00pm

    Update:

     

    Maintenance was completed. Our connection to Syracuse DR datacenter went down for two minutes from 9/30 11:02pm to 11:04pm. That appears to be the only disruption.

     

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    Tonight, Sept. 30th, at 11pm,  NYSERNet will be performing maintenance. During the maintenance, we will lose connectivity to our Syracuse Disaster Recovery Datacenter for several minutes.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

     

  • Network - Ethernet
    09/30/2010 - 09:00am to 09/30/2010 - 11:00am

    Work was successfully completed at 10:00 a.m.

     

    CUIT is performing necessary maintenance to the 110 Morningside network. This scheduled maintenance is expected to be completed on-time. However, during this downtime window, clients will experience intermittent network outages.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

     

  • Telephony - Rolm Phonemail Support
    09/28/2010 - 03:20pm to 09/29/2010 - 08:00am

    Work was successfully completed at 1:50 a.m.  Voicemail service for all customers has been restored.

     

    CUIT is replacing a defective secondary hard disk from one of the Main Campus PhoneMail servers. This critical maintenance is expected to be completed on-time and only affects ROLM PhoneMail users at the Morningside Campus.

    During the scheduled time of this Service Alert, Main Campus PhoneMail clients may not be able to access their accounts.

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

     

  • Telephony - Rolm Phonemail Support
    09/28/2010 - 11:25am to 09/29/2010 - 01:40am

    Work was successfully completed at 1:40 a.m. on 9/29/2010.  All customers should now have full access to voicemail.

     

    One of our ROLM voicemail systems is experiencing a hardware malfunction. Approximately 1,000 users are on the affected system. Some users may experience a service disruption. Technicians are currently working to resolve this problem.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Telephony - Rolm Phone Support
    09/28/2010 - 10:50am to 09/29/2010 - 11:02am

    Rolm Telephone service at Carlton Arms has been restored.

    For questions about this alert, please call the CUIT Helpdesk at212-854-1919 or email askCUIT@columbia.edu. For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.