Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Telephony - NetPhone
    09/15/2008 - 06:00pm to 09/15/2008 - 07:00pm

    CUIT NetPhone service will be updated today, Monday, September 15th 2008, at 6:00 PM. The update is being applied to the presence server which provides Bridged Line Appearance (BLA) functionality for the NetPhone service. This function indicates when a shared line is in use on another phone.
     
    This change should have no impact on regular NetPhone service. However, NetPhone users configured for BLA might notice that their indicator light does not appear. The indicator light should re-appear within an hour of the change.

     

    Update 9/15/2008 at 9:12pm:

    The NetPhone update was successfully completed and the NOC has confirmed that Bridged Line Appearance (BLA) functionality is working normally. All other Regression tests were free of errors.

  • Telephony - NetPhone
    (Approximate) 09/12/2008 - 12:00pm to 09/12/2008 - 02:30pm

    At approximately 12pm today, system engineers identified a new issue with the "Call Transfer" feature of the NetPhone system.

    All NetPhone users receiving calls originating off of the NetPhone system are currently experiencing difficulties transferring those calls to ROLM phone users.

    We are actively investigating this issue.

     

    Update 9/12/2008 at  2:30pm:

    We will be reloading the IOS on our NetPhone VoIP gateways beginning at approximately 2:30pm today, 9/12/08 in an effort to restore BLA and Call Transfer functionality with ROLM users. This work should not be service affecting, however if you experience any issues with your NetPhone service please contact the CUIT helpdesk at askcuit@columbia.edu or call extension 4-1919.

  • Network - Ethernet
    09/12/2008 - 09:30am to 09/12/2008 - 10:00am
    We will replace a faulty UPS in our equipment closet on the second floor of Lenfest Hall tomorrow, 9/12/08, from 9:30 – 10:00 am. During this maintenance, users on the second floor will lose network connectivity.
  • Telephony - NetPhone
    09/10/2008 - 06:00pm to 09/10/2008 - 07:00pm

    CUIT NetPhone service will be updated Wednesday, September 10th 2008, at 6:00 PM. The update is being applied to the presence server which provides Bridged Line Appearance (BLA) functionality for the NetPhone service. This function indicates when a shared line is in use on another phone.

    This change should have no impact on regular NetPhone service.

    However, NetPhone users configured for BLA might notice that their indicator light does not appear.

    The indicator light should re-appear within an hour of the change.

     

    Update 9/10/2008 at 8:05pm:

    This maintenance work did not take place today.  It will be rescheduled in the near future.

  • Email - Pine
    09/09/2008 - 07:00pm to 09/09/2008 - 08:00pm

    Tuesday, between 7 and 8pm, we will be replacing a failing hard drive on one of the pinex servers.  Users on the affected server will have to log back in and will be redirected to the other pinex server. We estimate approximately 50 users will be affected.

     Update 9/9/2008 at 7:24pm:

    This work was completed successfully at 7:20pm.