Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Telephony - NetPhone
    05/19/2009 - 02:51pm to 05/19/2009 - 03:55pm
    From approximately 1:50pm to 2:50pm there were intermittent service denials for Netphone users placing outbound off campus calls. The problem has been identified as 2 of the 7 inter-PBX T1's that pass traffic out to the PSTN. Technicians have removed the faulty T1's from routing to prevent further service disruption while they investigate the root cause.
  • Mass Email
    05/19/2009 - 01:05pm to 07/07/2009 - 01:06pm
    This afternoon, many of our users received the below forged message, which threatens to turn off your email account if you do not send in your password and date of birth.  This is known as "phishing" and is an attempt at identity theft.  This mail did NOT come from CUIT, or anyone authorized to contact our users.

    CUIT will never ask you to send your password or date of birth in email.  We will only ask for this information on secure Columbia web pages.  You should never share your password, and you should never send it in email to anyone.  If you have, you should make sure to change it right away.

    CUIT filters all incoming mail to prevent such phishing attempts from reaching our users.  Sometimes, as in this case, the messages slip  past the filters due to new wording or other changes by the senders.   We are adjusting our filters to prevent any more of this particular attempt from slipping through.

    We are also working to block responses to this message (i.e. users sending their passwords).  We will also track down any users who have responded and assist them in changing their passwords to secure their accounts.

    We are sorry for any confusion this phishing attempt may have caused.
  • Telephony - Rolm Phone Support
    05/19/2009 - 08:54am to 05/21/2009 - 10:02am
    Update: Tie-Line service has been restored.

    Update: We are currently routing the Tie-Line calls from Morningside Campus to CUMC via the PSTN (Public Switched Telephone Network)

     

    Update: CUMC Voice inbound DID service has been restored.

    We're continuing to work with Verizon on restoring the Tie-Line Service.

     

     CUMC lost all Voice inbound DID & Tie-Line Service.

    This outage affects Voice Tie-Line service between CUMC and Morningside Campus. This outage is due to an electrical panel fire located in the Service Building. 

    CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Telephony - Rolm Phone Support
    05/18/2009 - 05:13pm to 05/22/2009 - 12:05pm

    Update: Voice tie-line service between CUMC and the Irving Cancer Research Center has been restored.

     

    Update: We are currently routing the Tie-Line calls from the Irving Cancer Research Center to CUMC via the PSTN (Public Switched Telephone Network)

     

    Voice tie-line service between CUMC and the Irving Cancer Research Center is currently down. CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

  • InfoEd
    05/18/2009 - 04:00am to 05/18/2009 - 12:00pm

    CUIT will be performing necessary maintenance on the InfoEd Grants Management system on Monday 5/18 from 4AM to 12 Noon, in order to bring it to the most recent version.   This upgrade is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience an inability to login to InfoEd.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the indicated service-interruption hours, please contact the CUIT Helpdesk at:

    UPDATE:  This update was compled by noon, as expected.

     

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.