Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Telephony - Rolm Phonemail Support
    11/08/2008 - 11:00pm to 11/09/2008 - 06:00am
    Main Campus PhoneMail Preventative Maintenance on Sunday 11/9/08 from 12:00am to 6:00am
    All main campus PhoneMail users will not be able to access their accounts during this time. This is routine maintenance performed to ensure the health of the PhoneMail system.
  • Telephony - NetPhone
    11/06/2008 - 07:00pm to 11/06/2008 - 08:00pm
    To apply the latest vendor provided security and bug fixes, NetPhone servers will be rebooted on Thursday, November 6th 2008, from 7:00 PM to 8:00PM.  Each server will take approximately 15 minutes to update and reboot.  During this maintenance window, NetPhone voicemail system will be unavailable for approximately 15 minutes, but users will be able to make and receive calls.
  • Email - Cyrus
    11/06/2008 - 04:00am to 11/06/2008 - 05:00am

    One of the cyrus backend hosts has been down since 5:00am due to hardware failure.  Approximately 6,000 users are affected.  These accounts will not be able read old mail or receive new mail until the problem has been resolved.

    Engineers are on their way to investigate.


    Update 11/6/2009 at 6:04am:

    This problem was resolved by 6am.

  • Email - Cyrus
    11/03/2008 - 01:45pm to 11/03/2008 - 04:00pm

    Begining 11/3/2008 at 2:45pm, delivery of new email to Columbia Cyrus email accounts became unavailable.  CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit



    Update 11/3/2008 at 5:24pm:

    Mail is flowing normally as of 5pm.  No mail was lost, though some messages may be delivered out of order.

  • Course Works
    11/02/2008 - 07:00am to 11/02/2008 - 08:00am

    CourseWorks, the University's course management system, and the Sakai Pilot will be UNAVAILABLE from 7 to 8 a.m., THIS Sunday, November 2.

    We we will be performing systems, application, and Web server maintenance during this time.

    If you have further questions about CourseWorks or Sakai, please visit our support pages: