Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    02/02/2017 - 10:00am to 02/02/2017 - 12:00pm

    CUIT is performing network maintenance at 419 West 118th Street on Thursday February 2nd, from 10:00am until 12:00pm (noon).  During this time, network connectivity will be unavailable.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • PawPrint
    (Approximate) 02/01/2017 - 09:01am to 02/02/2017 - 02:00am

    2/1/2017 10:15AM Update:

    The issues related to this morning's service interruption have been reviewed and a storage volume has been identified. Migration of this volume is currently underway and will complete on 2/2/2017 at approximately 2:00AM. Services are expected to continue without disruption throughout this migration and will be monitored by CUIT adminstrators.

    ------------------------------------------------------original alert------------------------------------------------------ 

    Beginning at approximately 9:01AM, PawPrint's Print Center (pawprint.columbia.edu) became unavailable due to server resource issues. CUIT administrators were notified and are currently working to resolve the issue.

    We apologize for this service interruption and any inconvenience this may cause; however, this work is neccessary in order for CUIT to continue to deliver reliable service to our customers.

    For questions about this alert, please call the CUIT Helpdesk at 212-854-1919 or email askCUIT@columbia.edu. For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • PawPrint
    01/31/2017 - 09:00pm to 01/31/2017 - 10:30pm

    Beginning at 9:00PM, PawPrint became unavailable due to server resource issues. CUIT administrators were notified and worked to resolve the issue.

    CUIT resolved the issue by 10:30PM. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Telephony - NetPhone
    01/31/2017 - 06:30am to 01/31/2017 - 08:00am

    Update: As of 7:45am, service has been fully restored. 

    Currently, NetPhone users are intermittently failing to be able to place calls to other Columbia 5-digit extensions. CUIT administrators have been notified and are currently working to resolve the issue. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Telephony - NetPhone
    01/31/2017 - 12:00am to 01/31/2017 - 08:00am

    CUIT is performing maintenance on the Netphone VOIP phone system on Tuesday January 31st, from 12:00 am until 8:00 am. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/