Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet and Wireless
    05/13/2016 - 11:30am to 05/13/2016 - 11:45am

    This issue was caused by an unexpected switch reboot and was resolved when the switch came back online. 

     

    Between approximately 11:30 and 12pm, a network outage caused several services and applications to become unavailable, including:

     

    • Exchange
    • Outlook Web Access
    • Cyrus
    • Various Alumni Development Sites
    • calendar.columbia.edu 

     

    The outage has been resolved, and these services and applications have been restored. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet
    05/13/2016 - 10:00am to 05/13/2016 - 12:00pm

    CUIT is performing network maintenance at 438 West 116th Street on Friday May 13th, from 10:00am until 12:00 noon.  During this time, network connectivity may be unavailable.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Email - Exchange
    05/11/2016 - 09:00pm to 05/11/2016 - 11:59pm

    Beginning at 9:00 PM on Wednesday, May 11, 2016, CUIT will perform scheduled maintenance on the Exchange email servers.  This scheduled maintenance is expected to be completed by midnight. 

    During the scheduled time of this Service Alert users may experience brief disconnects while using Outlook.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

     

     

     

    CHG0049531

  • Telephony - Interactive Intelligence
    (Approximate) 05/11/2016 - 08:16am to 05/13/2016 - 09:29am
    Update 5/12/2016 4:39 PM: We are in contact with the vendor and they are actively working on a .net update.  We will implement the update as soon as it is available. 
    Update 5/12/2016 9:04 AM: We are still experiencing the same issue this morning as the patch got reinstalled. We are looking at resolving the issue. 
    Update:  ININ is currently working on the issue and the workaround is to uninstall the Microsoft Patches.
    Currently the Interactive Intelligence ACD system (ININ) is not reachable by machines that have received the Microsoft patch (.NET KB3142033) last night.
    CUIT Administrators are working to resolve the issue.  We apologize for the service interruption.

  • PCI System
    05/10/2016 - 04:30am to 05/10/2016 - 06:00am

    This work was successfully completed. 

     

    On Tuesday 5/10/16 CUIT will performing IOS upgrades on our Cisco ASA5505 security appliances located in the data center.  The appliances support PoS services for credit card and Flex transactions.  As there is not full redundnacy on the standby server, there will  be a brief outage for on and off campus credit and Flex transactions when the active server is rebooted.   This outage is not expected to last more than a few minutes.