Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Websites
    06/26/2017 - 11:52pm to 07/09/2017 - 09:10pm

    This issue is now resolved. 

    The following services are currently unavailable:

    - Manage My UNI services such as "Change Password," "Forgot Password" and "UNI Mail Forwarding"

    - Services that use a Shibboleth login such as ServiceNow, EverFi training, various libraries and scholarly resources, Symplicity, Dynamic Forms, iLab Solutions, Lynda, Qualtrics, and Salesforce.

    The problem is being investigated. 

  • Web Publishing
    06/26/2017 - 11:47am to 06/27/2017 - 01:47am

    Beginning ~11:50, ssol, gina, dia, pwdstat along with services utilizing shibboleth became unavailable. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to has a resolution as of 12:52am. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Telephony - Rolm Phonemail Support
    06/26/2017 - 08:30am to 06/26/2017 - 09:45am

    UPDATE: 

    Service has been restored as of 9:45 am today.

     

    Starting approximately 8:30 am, June 26th, CUIT is performing necessary maintenance on one of the Rolm PhoneMail nodes, affecting only some clients. 

    During this repair time of this Service Alert, some clients may be without Rolm PhoneMail service.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • ID System
    06/23/2017 - 03:30pm to 06/26/2017 - 12:00pm

    Update: this work was completed successfully within the scheduled window. 

    The IDM database will be be unavailable from 8:00AM to 11:30AM Saturday, June 24, 2017 so that an upgrade can occur. The following services will be unavailable during the maintenance window.

    Delegated Identiy Administration webapp (DIA)
    UNIX group and simple mail list changes
    idm2lenel realtime updates
    Online ID Photo Submission
    Password changes and password status webapp
    uniedit support tool
    uni.columbia.edu self-service functions

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    06/22/2017 - 10:00pm to 06/22/2017 - 11:45pm

    From approximately 10pm to 11pm, network connectivity was unavailable on the upper floors of Schapiro Hall due to a power failure.

    Power to our network equipment has been restored, and network services are now functioning normally. 

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.