Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Bomgar Service
    (Approximate) 05/08/2017 - 09:00pm to 05/08/2017 - 09:25pm

    Beginning around 9:00pm, Bomgar became unavailable due to a kernel panic. CUIT administrators were notified and resolved the issue.

    CUIT resolved the issue at 9:25pm. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • PawPrint
    (Approximate) 05/08/2017 - 05:35pm to 05/08/2017 - 06:15pm

    Due to CPU spike, this May 8th at 17:55, Classroom and Desktop Engineering must reboot the database server.

    We apologize for the short notice and any inconvenience this may cause; however, this work is neccessary in order for CUIT to continue to deliver reliable service to our customers.

    System administrators do not expect any disruption in service, but will be monitoring the situation closely and will provide any update(s) as needed. (OR: It is expected that users may experience [trouble description] during this work. We appologize for any inconvenience.)

    For questions about this alert, please call the CUIT Helpdesk at 212-854-1919 or email askCUIT@columbia.edu. For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.
  • Electronic Document Management
    (Approximate) 05/08/2017 - 04:55pm to 05/08/2017 - 05:21pm

    The OnBase application is back in operation.  

    CUIT administrators are currently working to find a root cause analysis.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet and Wireless
    05/08/2017 - 08:05am to 05/08/2017 - 01:00pm

    UPDATE 2: The defective network hardware was replaced and service restored at ~9:50AM.

    If you are experiencing an issue or have questions regarding this matter please contact the CUIT Service Desk at 212-854-1919.


    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

     

     

    UPDATE: This outage was caused by a hardware failure.  The defective network switch is currently being replaced.

     

    There is a network outage currently affecting the upper floors of 606 West 116th Street.  Engineers are investigating the issue.

  • PawPrint
    05/07/2017 - 09:00am to 05/07/2017 - 09:30am

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will be unable to use the system.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.