Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Business Objects
    03/29/2014 - 08:00am to 03/29/2014 - 12:00pm

    Update:  This work was completed, service is restored.


    CUIT is upgrading the Business Objects platform on Saturday March 29th, 2014 from 8:00am to 12:00pm. This scheduled maintenance is expected to be completed on time.

    During the scheduled time of this Service Alert, clients will not be able to access the Business Objects platform.

    CUIT apologizes for any inconvenience this may cause.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit


  • CMS: Courseworks
    03/29/2014 - 08:00am to 03/29/2014 - 10:00am

    CourseWorks will be unavailable this Saturday, March 29th, from 8 AM to 10 AM for urgent maintenance. We regret the inconvenience this may cause.

    If users continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919


  • UC4
    03/29/2014 - 07:00am to 03/29/2014 - 05:00pm

    Final Update:  Systems installed the Linux hotfixes today (CHG0038287) which corrected the FTP issue and so far, jobs are running successfully.  TIO and the Deployment teams have been monitoring all weekend and will continue to do so.  We don't anticipate any impact to the normal weekend processing and expect jobs to be completed on time.  This concludes the UC4 upgrade and we will now transition to the Stabilization phase.

    Thanks for your patience and understanding.  Please reach out to TIO or Deployment with any questions.




    Update 2 :  Technical issues with the RAFTP upgrade have been resolved.  More than 90% of all scheduled UC4 jobs are running successfully.  We are experiencing a permissions issue with FTP on Linux.  We have a manual workaround and UC4 has issued a hotfix to correct this.  We are coordinating with the Systems team to install the hotfix for Linux clients.  In the interim, a manual workaround will be used for Linux FTP jobs.






    Update 1 :  The upgrade of UC4 from version 8 to 9 has been completed successfully and job schedules have been activated.  We are experiencing an issue with the RAFTP upgrade and are working with UC4 support.  This has no current impact.  We will issue a followup announcement once all is well.





    What:  Upgrade of UC4 version 8 to 9.0          

               Upgrade of RAFTP from version 2.0 to 3.0


    When: Saturday March 29, 2014 from 7am-12pm


    Why:  This upgrade is required so that we can be current with the latest software release.  With this release, UC4 has extended the capability of the platform to include a broad range of Run Book and Application Release Automation functions, enhancements to Managed File Transfer as well as intuitive ease of use features to quickly create or modify automation process flows.


    Preparations/Test plan:

    Agent installs, Functionality, and Application testing have been ongoing since July 2013 and have completed successfully. 


    What to expect:

    All scheduled tasks will be placed on hold and in some cases canceled during the upgrade. The Deployment team will be responsible for stopping and starting all schedule tasks. Communication and approvals have been established between the Application teams and end users.  


    Rollback plan:

    In the event of an issue preventing a successful upgrade, the Deployment team will restart the schedules on the UC4 version 8 systems.  These systems will remain on standby until we have confirmed that everything works.


    Associated ServiceNow ticket number:



    Primary Contacts:

    John Torres (jat25) - Deployment Team – 917-710-8681

    Ben Hall (bnh1) - Systems Group – 718-619-8149

  • Cellular - BlackBerry Internet Service (BIS)
    03/28/2014 - 12:30pm to 03/29/2014 - 12:30pm

    UPDATE: Closing and archiving alert from last week...



    AT 12:15PM on 3/28/2014, BES Server was rebooted to fix a problem with message processing. The server is back up and functioning normally.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Yeti HPC
    03/27/2014 - 05:20pm to 03/27/2014 - 05:50pm

    Due to problems accessing user home directories today, administrators decided to restart the Yeti cluster head node.

    User jobs continued to run and were not affected by the head node being restarted.

    We apologize for the short notice and any inconvenience this may cause; however, this work is necessary in order for CUIT to continue to deliver reliable service to our customers.

    System administrators do not expect any further disruption in service, but will be monitoring the situation closely and will provide any update(s) as needed.

    For questions about this alert, please call the CUIT Helpdesk at 212-854-1919 or email For a complete list of recent and upcoming scheduled service changes, please visit