Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Rascal (Research and Compliance System)
    04/01/2014 - 06:39pm to 04/01/2014 - 11:59pm

    Begining 6:15PM, Rascal became unavailable due to unknown reasons. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 7:15. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet and Wireless
    04/01/2014 - 06:00am to 04/01/2014 - 11:00am

    On April 1st from 6 AM to 11 AM, CUIT will be performing necessary network maintenance in CEPSR (Schapiro).   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients on the 9th floor of CEPSR may experience a loss of network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet
    03/31/2014 - 07:22pm to 04/01/2014 - 04:00pm

    UPDATE 2: NYSERNet NOC has advised us that the repair work on the Fiber cabling that was cut due to road construction has been completed and all connectivity has been restored.  

    UPDATE 1:  Network connectivity to the Syracuse DataCenter has been restored over our redundant link.  The Connection may go down again as Fiber Technicians continue repairs on the Fiber cabling.  We will continue to update as communications from NYSERNet NOC come in.

    Update: Level3 is reporting that the crews are prepping the 120 count cable containing their fiber now and are expecting to start the splicing at 08:00.

     

    NYSERNet began receiving alerts for all members in the NYC area at approximately 5:50pm. Initial alarms pointed to an issue on the optical network. Level3 is in the process of repairing a fiber cut in the Suffern area.

    There is no ETR at this time. Connectivity to the Syracuse data center will be impacted during the outage. 

     

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Cable TV Services
    03/31/2014 - 05:05pm to 04/01/2014 - 06:05pm

     Update: The negotiations were resolved and all channels will be available.

    ------------------------------------------------------------------------------------------------------- 

    After 11:59pm on March 31, 2014, some channels provided by RCN to CUTV may go dark due to unfinished negotiations between Viacom and RCN.

    The affected CUTV channels are: 

    BET, Comedy Central, CMT, Logo, MTV2, Nickelodeon, Spike TV, TV Land, and VH1.

    You may see similar replacement programming provided by RCN in place of the listed channels, along with a message indicating the network is temporarily unavailable. 

    We will post an update as soon as we hear further news. For assistance or general questions about CUTV:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visithttp://cuitalerts.columbia.edu/.

  • Email - Cyrus
    03/31/2014 - 09:18am to 04/02/2014 - 10:00am

    CUIT is performing necessary maintenance on this service. The servers are being rebooted to apply upgrades. This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will be unable to open email folders and send mail for about 5 minutes while their server restarts. This is the same type of outage you get when you restart your own computer. There are 7 servers to be restarted.

    The outage affects users of Cubmail and of other email clients that read Cyrus mailboxes (Thunderbird, Apple Mail, Outlook, etc). It does NOT affect Lionmail or Exchange.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.