Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Rascal (Research and Compliance System)
    01/13/2016 - 05:45pm to 01/13/2016 - 06:45pm

    Beginning 5:14pm, Rascal became unavailable due to currently unkown reasons. CUIT administrators have been notified and have restored service.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Converged Infrastructure
    01/13/2016 - 05:15pm to 01/13/2016 - 06:15pm

    At 5:15pm, Columbia's virtual server infrastructure experienced a partial disruption, causing some virtual machines to restart. CUIT staff are investigating the issue. 

    We believe that all systems are now back online. Should you continue to experience issues with your applications, please contact the CUIT service desk.

    Please contact the CUIT Service desk with any other concerns or questions about this incident, by emailing or calling 212-854-1919.

    For a complete list of recent and upcoming scheduled service changes, please visit 

  • Online Directory
    01/13/2016 - 02:03pm to 01/13/2016 - 11:59pm

    Update: service was restored to the website at 3PM.

    [This problem was resolved at 3pm and was due to a configuration error.  We apologize for the inconvenience.]

    The online directory is currently down.  Users of the Columbia home page may still lookup up employees and students but if you click for detailed information you will receive a blank page.  You will also not be able to visit the page directly.  

  • ID System
    01/13/2016 - 12:45pm to 01/13/2016 - 11:59pm

    Update: this issue was resolved at 5:50PM January 13, 2016. 

    Beginning at 12:45PM the Web ID Card Photo Submit website became unavailable. CUIT administrators have been notified and are working to resolve the issue. 

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Network - Ethernet
    01/13/2016 - 10:00am to 01/13/2016 - 11:00am

    On Wednesday Jan 13th between 10-11am, CUIT will be performing necessary maintenance on the network equipment for 410 Riverside Drive.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience loss of network connectivity for up to 15 mins.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit