Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet and Wireless
    06/25/2014 - 05:00am to 06/25/2014 - 08:00am

    UPDATE - This work was completed successfully by 7:15AM.

     

    On 6/25/14 between 5am and 8am CUIT will be performing necessary network maintenance which will affect multiple buildings.  During portions of this service window, all network services will be unavailable (this includes wired, wireless, and netphones) in the following buildings:

    Administrative:
    Mudd
    Engineering Terrace
    Computer Science
    CEPSR
    Schermerhorn Extension

    Residential:
    Fairholm
    401 W 118
    423 W 120
    501 W 121
    519 W 121
    527 W 121
    500 W 122
    502 W 122
    506 W 122
    520 W 122
    524 W 122
    526 W 122
    530 W 122
    540 W 122

    The following buildings will lose redundancy during the outage but all network services should remain available:
    Teacher's college
    Fairchild
    NWCB
    SSW
    401 W 118
    82 Morningside Dr.
    90 Morningside Dr.
    Faculty House
    Lenfest


    The goal of this maintenance is to replace and upgrade legacy network equipment in order to maintain quality, state of the art network services.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

  • CMS: Courseworks
    (Approximate) 06/24/2014 - 01:30pm to 06/24/2014 - 02:58pm


    UPDATE: CourseWorks is back up.

    CUIT apologizes for the  inconvenience this has caused.  If clients continue to experience issues after the service is back, please contact the CUIT Helpdesk at:


    Web:     https://cuit.columbia.edu/support 

    Phone: 212 854 1919

    Email: askcuit@columbia.edu 

     

     

    Update: CUIT is continuing to investigate the problem.  

    Begining 1:30, CourseWorks became unavailable due to server problems. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 2:30. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visithttp://cuitalerts.columbia.edu/.


  • Onbase/EDM
    06/23/2014 - 09:15am to 06/23/2014 - 11:20am

     The OnBase application has been restored and is fully operational.  The issue was due to Data Center Network outage caused by a hardware failure.   

     ************************

    Begining 9:14am on June 23rd, OnBase/EDM became unavailable due to network connectivity issues. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update as soon as possible. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet and Wireless
    06/23/2014 - 09:00am to 07/10/2014 - 02:20pm
    Clients have been reporting intermittent connectivity problems in Hamilton Hall. CUIT apologizes for the  inconvenience this has caused.  CUIT administrators have been notified and are currently working to resolve the issue, and will provide an update as soon as possible.

    Web:     https://cuit.columbia.edu/support 

    Phone: 212 854 1919

    Email: askcuit@columbia.edu
  • Network - Ethernet
    06/23/2014 - 08:53am to 06/23/2014 - 10:04am

    Begining at 8:53 AM EDT today, some services within the data center became unavailable due to a partial data center network outage. The network hardware failure was resolved at 10:04 AM EDT; some services required manual intervention to recover.  All services should now be operational.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.