Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet
    10/07/2014 - 10:00am to 10/07/2014 - 11:00am

    On Tuesday, Oct 7th between 10am to 11am, CUIT is performing necessary maintenance on its network equipment on the Bsmt of 419 w 118th St residence.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Loss of wired network

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet and Wireless
    10/07/2014 - 06:00am to 10/07/2014 - 07:30am

    UPDATE: This work was completed successfully at 7:15AM.

     

    On Tuesday, October 7th 2014, between 6:00 AM and 7:30 AM, CUIT will be performing necessary maintenance on the entire wireless network. This scheduled maintenance is expected to be completed on-time.

    Wireless users may expect to experience brief, intermittent wireless connectivity outages throughout the period of the scheduled maintenance. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Bomgar Service
    10/04/2014 - 11:30pm to 10/05/2014 - 11:38am

    UPDATE: This change was completed successfully.

     

    CUIT is performing necessary maintenance on Bomgar Server to address the Security vulnerability.   This work will start at 11:30PM on Saturday October 4th and is expected to be completed in one hour.

    During the scheduled time of this maintenance, Bomgar server will not be available.

    Anyone using Bomgar Representative Console in their desktop will have to upgraded their desktop version to match the newer software running on the Bomgar server.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable and safer service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet
    10/04/2014 - 03:31am to 10/04/2014 - 12:00pm

    UPDATE - Service was restored around 10am 

     

    Begining around 3:00am, Ethernet Service at 507 W 113th St became unavailable. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 12 noon. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • IAM - CAS authentication
    10/03/2014 - 03:50pm to 10/11/2014 - 10:50am

    Update: this work was completed on schedule and without service interruption. 

    CAS will be updated on Sat, Oct 11, between 8 and 9 am to install improved security controls. Applications using CAS are invited to test the new version in the test CAS environment at casdev.cc.columbia.edu. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/