Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • ServiceNow
    (Approximate) 04/03/2014 - 03:49am to 04/03/2014 - 06:20am

    ServiceNow has informed us of a faulty network device which may have caused intermittent access issues to our production instance between 03:49 and 06:20 ET.

    During the incident time frame, our users may have experienced time-outs, or may have been unable to login to the system.

    The faulty device was isolated, removed from service, and traffic has been re-routed so no additional interruptions are expected.

    As of 06:20 ET service is fully functional without interruption.

    ServiceNow is scheduling a replacement of the faulty device and does not expect the replacement to cause additional disruptions.

     

  • Email - LionMail
    (Approximate) 04/02/2014 - 09:30am to 04/02/2014 - 09:45am

    UPDATE: We have received no reports as of 9:45am; this appears to have been a transient problem.

    ===

    CUIT has received reports of LionMail being slow, as well as YouTube (which is a Google service but not part of LionMail).  Other users are seeing no problems.  We are looking into possible causes.  Google has not posted an alert on their status dashboard.

    http://www.google.com/appsstatus

    CUIT apologizes for any inconvenience this may cause.  If clients continue to experience issues, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet
    04/02/2014 - 06:00am to 04/02/2014 - 11:00am

    This work has been completed.   

     

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients in each building listed will experience a brief loss in wired network service. The Wireless network will not be affected. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet
    04/01/2014 - 11:00pm to 04/02/2014 - 09:45am

    A router configuration change by one of our Service Providers last night at 11pm resulted in the unintended consequence of some users on the Columbia network experiencing slower than normal Internet speeds.  The change was reverted at 9:45am this morning and network performance has returned to normal.  
  • Rascal (Research and Compliance System)
    04/01/2014 - 07:36pm to 04/01/2014 - 11:59pm

    Begining 6:15pm , Rascal became unavailable due to unknown reasons. CUIT administrators have been notified and have resolved the issue as of 7:15pm.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.