Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • NetApp Storage
    05/12/2017 - 12:00pm to 05/12/2017 - 01:30pm

     Update:  The reboot was performed successfully and all storage nodes are functioning normally.  We are in touch with support to determine the root cause.

     ===========================================================

    Due to a possible hardware issue, one of our six NetApp Storage nodes went offline and needs to be restarted.  We are working with NetApp support on rectifying this.  Services connected to this node may experience a brief period of slow performance or disconnects while we correct the issue.

    We apologize for any inconvenience this may cause.  

    For questions about this alert, please call the CUIT Helpdesk at 212-854-1919 or email askCUIT@columbia.edu. For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.
  • Network - Ethernet, Wireless and NetPhone
    05/11/2017 - 07:00am to 05/11/2017 - 08:00am

    UPDATE: This maintenance has been completed successfully.

     

    On Thursday, May 11th at 7am, CUIT will be performing Cisco IOS Upgrades on the network equipment serving Fairchild 6th and 7th floors.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience brief loss of services relying on network connectivity while equipment reloads.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Telephony - NetPhone
    05/10/2017 - 11:15am to 05/10/2017 - 12:00pm
    Due to a software failure on one of the Netphone gateways, there was an interruption in Netphone service.  Callers who had active calls on the failed gateway would have had their calls dropped.  New calls were unaffected as they would have been directed to a functioning gateway.  
  • Network - Ethernet, Wireless and NetPhone
    05/10/2017 - 07:00am to 05/10/2017 - 08:00am

    Facilities is performing a monthly test of their power systems at JLGSC/MBBI (Jerome L. Greene Science Center / Mind Brain Behavior Institute) and CEP (Central Engery Plant), on Wednesday May 10th, from 7:00am until 8:00am.

    All CUIT network equipment, at both of these locations, are connected to redundant power, so no loss of connectivity is anticipated.

     

    For questions about this event, please contact the CUIT Helpdesk at  askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • InfoEd
    05/09/2017 - 03:00pm to 05/09/2017 - 04:00pm

    CUIT is performing a planned Server Migration of the InfoEd Application starting at 3pm. Please save your work prior to 3pm and log out of InfoEd. It is recommended that you close all InfoEd related tabs and windows and clear your recent browser cache after logging out. (Instructions may be found here: https://cuit.columbia.edu/files/cuit/clear_browser_cache.pdf.)

    Work is expected to be complete by 4:00pm. 

    During the scheduled time of this Service Alert or shortly after, clients may experience:

    --Server Not Found
    --Logged out of application or application errors if application windows were left open during the course of the migration.

    If clients continue to experience issues after the service-interruption hours, please contact:

    SPA-eBiz and InfoEd Help Desk:
    SPA-eBiz@columbia.edu

    212-851-4368