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Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Telephony - Rolm Phone Support
    (Approximate) 10/09/2009 - 08:00am to 10/09/2009 - 08:30am

    Update: This Backup Cooling test has been postponed.

     

    On Friday October 9, 2009, starting at 8AM Facilities Management are scheduled to test the operations of the Backup Cooling System that serves Morningside Campus's Voice System located in room 114 Low Library.

    This test will last approximately 6 hours. The primary system will remain available during the test. There is no anticipated downtime.

  • Telephony - NetPhone
    10/08/2009 - 09:08pm to 10/08/2009 - 09:30pm

    Begining 9:08pm, NetPhone service became unavailable due to unknown reason. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 9:30pm. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.

     

     

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  • Telephony - Rolm Phone Support
    (Approximate) 10/08/2009 - 11:25am to 10/09/2009 - 11:42am

    Update: Calls are connecting without static. The static was due to bad inter-office Verizon communications links between Manhattan Ave & Wadsworth CO's.

     

     --------------------------------------------

    Currently users calling CUMC are experiencing static on the line.

    CUMC technicians are actively working with Verizon to rectify this issue.

     

    Update: Made minor correction - replaced CPMC with CUMC (Columbia University Medical Center).

  • Rascal (Research and Compliance System)
    10/08/2009 - 10:41am to 10/09/2009 - 04:41pm

    RASCAL became unavailable at 10:40AM EST for a necessary, emergency update.  It is expected to be back up by 12AM.  CUIT apologizes for the inconvenience.

     

     

  • Telephony - Rolm Phone Support
    (Approximate) 10/07/2009 - 09:22am to 10/09/2009 - 07:00am

     Update: Primary Outbound Service has been restored as of 7AM this morning. Outage was due to a defective T1 CSU (Channel Service Unit).

     Update: Temporary service has been restored. Technicians are investigating with the phone company.

    Currently Outbound Voice Service at Parker Plaza office at Fort Lee, NJ is down. Technicians are investigating.