Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • NetApp Storage
    08/06/2016 - 10:00am to 08/06/2016 - 02:00pm

    Infrastructure-Related NetApp Storage Operating System Upgrade

    08/06/2016 - 10:00am to 02:00pm

    CUIT will be performing an operating system upgrade on the NetApp storage infrastructure that supports most applications and technical systems across the University. This work is covered by CUIT Change CHG0050655.

    We recently implemented this upgrade at our off-site data center with no disruption of service, and are not expecting any issues during this secondary upgrade. However, we wanted to make everyone who utilizes University systems aware in the unlikely event that a disruption does occur.

    If you have questions about the upgrade or experience any unusual delays in your applications, please open a CUIT Service Desk ticket online, by email at askcuit@columbia.edu; or by calling (212) 854-1919.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Converged Infrastructure
    08/06/2016 - 09:00am to 08/07/2016 - 08:00pm

    UPDATE Aug 7 12:00: Extended Puppet testing completed. No issues/incidents observed.

    UPDATE 20:15: Puppet upgrade completed at 19:15 without incident. Puppet agents currently running. Initial testing complete. Extended testing underway as of 20:15.

    CUIT is performing necessary maintenance on this service.  

    During the scheduled time of this Service Alert, clients may experience:

    During the Puppet Enterprise server update window, puppet agents will not be running. After the upgrade is complete, the puppet agents will resume running. No changes on the actual puppet agent hosts are expected.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Telephony - Interactive Intelligence
    08/05/2016 - 07:00pm to 08/05/2016 - 08:00pm

    CUIT is performing routine maintenance on Interactive Intelligence. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Business Objects
    (Approximate) 08/04/2016 - 06:00pm to 08/04/2016 - 08:00pm

    Update:  The Business Objects Firmware upgrade was successfully completed.

     

    Update:  Friendly reminder - this work is scheduled for this evening.

     

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert the Business Objects Reporting platform will be unavailable.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet
    (Approximate) 08/04/2016 - 03:00pm to 08/04/2016 - 03:50pm

    UPDATE: This issue has been resolved.  

     

    Currently, 500 W 122nd is experiencing an outage resulting in the loss of network connectivity. CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.