Columbia University Information Technology
Service Alerts
Resolved Service Alerts
Telephony - Rolm Phone Support
(Approximate) 10/09/2009 - 08:00am to 10/09/2009 - 08:30am
Update: This Backup Cooling test has been postponed.
On Friday October 9, 2009, starting at 8AM Facilities Management are scheduled to test the operations of the Backup Cooling System that serves Morningside Campus's Voice System located in room 114 Low Library.
This test will last approximately 6 hours. The primary system will remain available during the test. There is no anticipated downtime.
Telephony - NetPhone
10/08/2009 - 09:08pm to 10/08/2009 - 09:30pm
Begining 9:08pm, NetPhone service became unavailable due to unknown reason. CUIT administrators have been notified and are currently working to resolve the issue.
CUIT expects to have a resolution or an update by 9:30pm. We apologize for this service interruption.
For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.
<!--[if gte mso 9]>
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
<![endif]--><!--[if gte mso 9]>
<![endif]-->
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;
mso-font-charset:1;
mso-generic-font-family:roman;
mso-font-format:other;
mso-font-pitch:variable;
mso-font-signature:0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:-1610611985 1073750139 0 0 159 0;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;
mso-font-charset:0;
mso-generic-font-family:modern;
mso-font-pitch:fixed;
mso-font-signature:-1610611985 1073750091 0 0 159 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-unhide:no;
mso-style-qformat:yes;
mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Calibri;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
p.MsoPlainText, li.MsoPlainText, div.MsoPlainText
{mso-style-noshow:yes;
mso-style-priority:99;
mso-style-link:"Plain Text Char";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.5pt;
font-family:Consolas;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-bidi-font-family:"Times New Roman";}
span.PlainTextChar
{mso-style-name:"Plain Text Char";
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-unhide:no;
mso-style-locked:yes;
mso-style-link:"Plain Text";
mso-ansi-font-size:10.5pt;
mso-bidi-font-size:10.5pt;
font-family:Consolas;
mso-ascii-font-family:Consolas;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Consolas;
mso-bidi-font-family:"Times New Roman";}
.MsoChpDefault
{mso-style-type:export-only;
mso-default-props:yes;
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Calibri;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
<!--[if gte mso 10]>
<![endif]-->
Telephony - Rolm Phone Support
(Approximate) 10/08/2009 - 11:25am to 10/09/2009 - 11:42am
Update: Calls are connecting without static. The static was due to bad inter-office Verizon communications links between Manhattan Ave & Wadsworth CO's.
--------------------------------------------
Currently users calling CUMC are experiencing static on the line.
CUMC technicians are actively working with Verizon to rectify this issue.
Update: Made minor correction - replaced CPMC with CUMC (Columbia University Medical Center).
Rascal (Research and Compliance System)
10/08/2009 - 10:41am to 10/09/2009 - 04:41pm
RASCAL became unavailable at 10:40AM EST for a necessary, emergency update. It is expected to be back up by 12AM. CUIT apologizes for the inconvenience.
Telephony - Rolm Phone Support
(Approximate) 10/07/2009 - 09:22am to 10/09/2009 - 07:00am
Update: Primary Outbound Service has been restored as of 7AM this morning. Outage was due to a defective T1 CSU (Channel Service Unit).
Update: Temporary service has been restored. Technicians are investigating with the phone company.
Currently Outbound Voice Service at Parker Plaza office at Fort Lee, NJ is down. Technicians are investigating.