Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • ServiceNow
    04/03/2014 - 07:20am to 04/04/2014 - 07:21am

    ServiceNow has informed us of a faulty network device which may have caused intermittent access issues to our production instance between 03:49 and 06:20 ET.

    During the incident time frame, our users may have experienced time-outs, or may have been unable to login to the system.

    The faulty device was isolated, removed from service, and traffic has been re-routed so no additional interruptions are expected.

    As of 06:20 ET service is fully functional without interruption.

    ServiceNow is scheduling a replacement of the faulty device and does not expect the replacement to cause additional disruptions.

  • Network - Ethernet and Wireless
    04/03/2014 - 06:00am to 04/03/2014 - 11:00am

    On Thursday, April 3rd from 6 AM to 11 AM, CUIT will be performing necessary network maintenance in CEPSR (Schapiro). This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients on the 6th floor of CEPSR may experience a loss of network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visithttp://cuitalerts.columbia.edu/.

     

  • ServiceNow
    (Approximate) 04/03/2014 - 03:49am to 04/03/2014 - 06:20am

    ServiceNow has informed us of a faulty network device which may have caused intermittent access issues to our production instance between 03:49 and 06:20 ET.

    During the incident time frame, our users may have experienced time-outs, or may have been unable to login to the system.

    The faulty device was isolated, removed from service, and traffic has been re-routed so no additional interruptions are expected.

    As of 06:20 ET service is fully functional without interruption.

    ServiceNow is scheduling a replacement of the faulty device and does not expect the replacement to cause additional disruptions.

     
  • ServiceNow
    (Approximate) 04/03/2014 - 03:49am to 04/03/2014 - 06:20am

    ServiceNow has informed us of a faulty network device which may have caused intermittent access issues to our production instance between 03:49 and 06:20 ET.

    During the incident time frame, our users may have experienced time-outs, or may have been unable to login to the system.

    The faulty device was isolated, removed from service, and traffic has been re-routed so no additional interruptions are expected.

    As of 06:20 ET service is fully functional without interruption.

    ServiceNow is scheduling a replacement of the faulty device and does not expect the replacement to cause additional disruptions.

     

  • Email - LionMail
    (Approximate) 04/02/2014 - 09:30am to 04/02/2014 - 09:45am

    UPDATE: We have received no reports as of 9:45am; this appears to have been a transient problem.

    ===

    CUIT has received reports of LionMail being slow, as well as YouTube (which is a Google service but not part of LionMail).  Other users are seeing no problems.  We are looking into possible causes.  Google has not posted an alert on their status dashboard.

    http://www.google.com/appsstatus

    CUIT apologizes for any inconvenience this may cause.  If clients continue to experience issues, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.