Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    09/09/2014 - 10:00am to 09/09/2014 - 11:00am

    On Tuesday Sept 9th, 2014, between 10:00am and 11:00am, CUIT is performing necessary maintenance on its network equipment on 506 w 113 Residence.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Loss of wired and Wireless network

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet and Wireless
    09/05/2014 - 10:25am to 09/05/2014 - 10:40am

    From 10:25-10:40 AM the network on the 4th floor of 2828 Broadway was down due to planned electrical maintenance. The maintenance was completed successfully and the network is back up.

    CUIT apologizes for any inconvenience this may have caused, but this action was necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Downtime for ARC
    09/04/2014 - 06:00pm to 09/04/2014 - 07:09pm
    Maintenace is complete and ARC System is available.
  • Electronic Document Management
    09/03/2014 - 08:00pm to 09/03/2014 - 10:00pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    - Inability to connect to the OnBase application

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • Telephony - Interactive Intelligence
    09/03/2014 - 06:15pm to 09/03/2014 - 07:05pm

    UPDATE: CUIT Engineers and Interactive Intelligence support technicians were able to resolve the issue as of 7:05pm.

    Beginning at 6:15PM, Interactive Intelligence ACD and Call Processing services became unavailable. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 7:30pm. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.