Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Student Software Portal
    08/10/2016 - 11:00am to 08/10/2016 - 05:00pm

    UPDATE - This maintenance was completed successfully.

     ------------------------------------------------------------------------------------------------------------------------------------------------

    CUIT's service partner Kivuto is performing necessary maintenance on this service.   The maintenance is scheduled to take place August 10th, between 11am and 1pm UTC.  This scheduled maintenance is expected to be completed on-time. 

    During the scheduled time of this Service Alert, clients may experience the Kivuto Software WebStore (https://columbia.onthehub.com) in 'maintenance mode.' In this mode, the site will display a message indicating that the WebStore is temporarily unavailable.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.


  • Network - Ethernet
    08/10/2016 - 10:00am to 08/10/2016 - 12:00pm

    CUIT is performing network maintenance at 542 West 112th Street on Wednesday August 10th, from 10AM until 12PM (noon).  During this time, customers on floors 5, 6, & 7 may loose network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Email - Exchange
    08/10/2016 - 07:00am to 08/10/2016 - 08:00am

     

    **** COMPLETED **** 

    Beginning at 7:00am on Wednesday, August 10, 2016, CUIT will perform scheduled maintenance on the Exchange email servers.  This scheduled maintenance is expected to be completed by 8:00am. 

    During the scheduled time of this Service Alert users may experience brief disconnects while using Outlook.  If you are prompted for your password, please restart your mail application.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

     

    CHG0050369 

  • Network - Ethernet, Wireless and NetPhone
    08/10/2016 - 04:00am to 08/10/2016 - 06:00am

    CUIT is performing network maintenance on the Campus Infrastructure on Wednesday August 10th, from 4:00am until 6:00am.   No loss of connectivity is anticipated, but customers may experience brief periods of slowness during failover.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

  • LionMail Apps
    (Approximate) 08/08/2016 - 04:56pm to 08/08/2016 - 08:06pm

     Update:  Google has cleared the error condition as of 8/8 around 8 pm.

    We have reports of issues opening LionMail Drive.  Some percentage of users see the error Server error.  We are unable to process your requst at this time, please try again later.  CUIT is monitoring the Google Apps Status Dashboard at https://www.google.com/appsstatus#hl=en&v=status which will have the latest information on the service disruption.