Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Email
    12/01/2014 - 09:00am to 12/02/2014 - 05:00pm

    Incoming mail to was subject to numerous delays yesterday because of very high volume. Availability was a very low 90% during 9am-6pm. Mail servers queue and re-try, so all mail was eventually received but in some cases not until evening.

    CUIT staff are investigating any possible short-term improvements we can make.

    The incoming gateway handles mail from outside CUIT systems to all addresses This includes recipients on Lionmail, Exchange, Cubmail, and uni forwarding to other systems.

    This same pool also handles mail sent from copier-scanner devices on campus, under the name



  • Network - Ethernet and Wireless
    11/26/2014 - 02:00pm to 11/26/2014 - 03:15pm

    UPDATE:  At 3:15pm the problem was resolved, and service has been restored.


    Begining at 2:00 PM on Wednesday, November 26, network connectivity became unavailable for the 2nd floor of Lenfest Hall. CUIT administrators have been notified and are currently working to resolve the issue. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Support - CUIT Helpdesk
    11/26/2014 - 10:02am to 12/01/2014 - 10:03am
    Early Closing and Holiday coverage Announcement for CUIT Service Desk 
    CUIT Service Desk will close at 7PM on Wednesday November 26th. We will also be closed during the Thanksgiving Long Weekend (Thursday November 27th  through Sunday Novebmer 30th).

    We will resume normal working hours from Monday December 1st at 8AM.
  • Web Publishing
    (Approximate) 11/26/2014 - 08:10am to 11/26/2014 - 10:11am

    UPDATE: The WordPress upgrade is complete.


    We are performing an emergency upgrade of WordPress to address a security issue starting at 8am on Wednesday, November 26. During the upgrade, which could last up to two hours, WordPress sites may be unavailable or appear to be missing features.

    We apologize for the inconvenience and thank you for your patience.

  • ARC Downtime
    11/25/2014 - 07:00pm to 11/25/2014 - 07:30pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    ARC system will be down from 7pm to 8pm for scheduled system maintenance.


    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit