Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Email - LionMail
    09/29/2014 - 03:00pm to 10/20/2014 - 03:30pm

    Oct 20, 3:15pm: Google does not plan to offer any documentation that the feature changed. They will document only how it works now. We were told that there is no plan at this time to remove existing send-as addresses, but our opinion is that this means only that it will not be done in the near future. Please note that CUIT can add domains managed by CUIT to Lionmail, and then those will be available for send-as.

    Oct 7, 10:30am: Google still has not released documentation on reasons, but we were told the reason is that although the system verifies the address when send-as is set up, there was no ongoing verification, and some Business users complained that former employees could still send as their company address. Google's proposed solution is for the user to give Google the username and password on the non-Google system, so Google can send through the non-Google system with SMTP authentication. That procedure raises security concerns at Columbia and is not allowed. As a result users can no longer create a send-as an address for a domain not hosted within Lionmail. The Google documentation, when it comes, may address the question of pre-existing send-as addresses, which, at this writing, still work.

    Oct 2, 3pm: Google support has told us that this was an unannounced change, and will be documented soon.

    Oct 1, 3pm: No update yet from Google support.

    Until about September 1, LionMail users could configure the webmail to "send as" any address they owned. Google has now restricted this feature to addresses @ domains we host on LionMail. We have opened a ticket with Google.


  • ServiceNow
    09/28/2014 - 11:00pm to 09/29/2014 - 01:00am

    Dear Colleagues, 

    On 9/28/2014 - 9/29/2014 ServiceNow will be performing scheduled maintenance affecting our production instance. 


    Transfer of the production instance of ServiceNow from the Culpepper datacenter to the mirrored datacenter in San Jose.  We will continue to run out of the San Jose data center while they perform network upgrades in the Culpepper datacenter. The transfer back to Culpepper will be scheduled at a later date, which we will communicate once determined.


    Start time - 11:00pm, 9/28/2014

    End time - 1:00am, 9/29/2014

    Service Interruption:

    Approximately 15 minutes during this change window. 

    For those who have questions, you can reach out to the ServiceNow admin team via email:

  • Telephony - Rolm Phone Support
    09/27/2014 - 08:00am to 09/27/2014 - 04:00pm

    Update: This work was completed successfully at 3:30PM.

    On Saturday, September 27, 2014 from 8:00am to 4:00pm, CUIT has scheduled routine maintenance on the fire suppression system that protects the Morningside Campus voice systems located in 114 Low Library. No service interruption is anticipated. 

    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919.

    To see all active and future Service Alerts, please visit


  • CMS: Courseworks
    (Approximate) 09/27/2014 - 08:00am to 09/27/2014 - 09:00am

    CourseWorks will be unavailable on September 27th, from 8 AM to 9 AM for necessary maintenance.  We regret the inconvenience this may cause.

    If users continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919


  • Network - Ethernet, Wireless and NetPhone
    09/26/2014 - 08:00am to 09/26/2014 - 08:50am

    On Friday Sept 26th, 2014, between 8:00 and 8:50am, CUIT is performing necessary maintenance on its network equipment on Riverside church 7th floor.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Loss of wired and wireless connectivity

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit