Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet
    03/17/2015 - 05:00am to 03/17/2015 - 07:00am
    On Tuesday, March 17th between 5 and 7 a.m. CUIT will be upgrading the router that connects the Columbia network to our backup Internet Service Provider.  During the outage window,  all external traffic will be routed through our primary ISP.  The work should not cause an outage, but a brief delay may occur while routing reconverges.

  • Enterprise Business Intelligence Solutions
    03/15/2015 - 08:00am to 03/15/2015 - 09:00am
    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will be unable to access the: 

    FDS production database
    Business Objects Reporting Platform (FDS Reports).

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919

    Email:     askcuit@columbia.edu
  • Bomgar Service
    03/14/2015 - 09:00am to 03/18/2015 - 04:22pm

    UPDATE: This upgrade / transition was completed successfully on time. If you see any problems, please contact CUIT Service Desk. 

     

    Bomgar Service will be relocated from the current standalone hardware to the new Enterprise Version running on VM platform. This switch will happen on Saturday March 14th between 9AM and 2PM.

    Change Ticket: CHG0042764 

    During this change window, Bomgar Service will be intermittently unavailable. 

    If you are currently using a Representative Console or Jumpclient, they should automatically reconnect to the new server. In the event it doesn't reconnect, please re-install the Client from the new server.

    If you have any questions or problems, please contact CUIT Service Desk at x41919 or send email to "askcuit@columbia.edu" 

    Thank you 

  • Network - Wireless and NetPhone
    03/14/2015 - 07:00am to 03/14/2015 - 04:30pm

    UPDATE: Electrical Maintenance has been completed and CUIT equipment is back online.

    -----------------------------------------------------------------------------------------------------

    Facilities is performing emergency electrical maintenance at Butler Library until 2:00pm. This emergency maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience service interruptions to wired and wireless connections, as well as netphone functionality.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visithttp://cuitalerts.columbia.edu/.

  • Telephony - Rolm Phone Support
    03/13/2015 - 12:00pm to 03/13/2015 - 05:00pm

    On Friday, March 13, 2015 from 12:00pm to 5:00pm, Facilities will be performing necessary maintenance on the backup cooling unit that services the voice system in Harmony Hall. This scheduled maintenance is expected to be completed on-time.

    No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/