Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • University Events Calendar
    08/26/2017 - 08:20am to 08/26/2017 - 11:05am

    Work was completed and service has resumed at 10:00am.

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    CUIT is performing necessary maintenance on the calendar service. This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients the admin will be unavailable, but events and feeds will still be accessible.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Email - Exchange
    08/24/2017 - 08:00pm to 08/24/2017 - 09:00pm

     

     

    Beginning at 8:00pm on Thursday, August 24, 2017, CUIT will perform scheduled maintenance on the Exchange email servers.  This scheduled maintenance is expected to be completed by 9:00pm.

    During the scheduled time of this Service Alert users may experience brief disconnects while using Outlook.  If Outlook prompts for a password please restart Outlook.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:   askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • NetApp Storage
    08/24/2017 - 05:45pm to 08/31/2017 - 05:09pm

    CUIT will be performing a NetApp Storage operating system upgrade on the NetApp in the CUIT Computer Center on Saturday, 8/26 between 4 and 10pm. thee new version will be 9.1p6 upgraded from current 8.3.2p5.

    There should be no disruption of services. We are not expecting any issues during this upgrade, though seconds to a few minutes slowness might occur for the EDM/OnBase application.  

    If you have any questions about the upgrade or experience any unusual delays in your applications, please open a CUIT Service Desk ticket online, by emailing askcuit@columbia.edu; or by calling (212) 854-1919.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Network - Ethernet, Wireless and NetPhone
    08/24/2017 - 08:00am to 08/24/2017 - 10:30am

    UPDATE: Network Connectivity was restored at approximately 10:30

    Please reach out to CUIT if any issues persist.

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    Beginning 8:00am, Network Connectivity became unavailable in the lower floors of Social Work due to unknown reason. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 10:00am. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet, Wireless and NetPhone
    08/24/2017 - 06:01am to 08/24/2017 - 03:00pm

     update 10:00AM 08/24/2017  This maintenance was completed successfully.

     

    On Thursday August 24th starting at 6am, CUIT will be performing necessary IOS Upgrades on the Network Equipment serving the locations listed below.

    Nash 8th Floor,

    the Interchurch Center, 4th floor

    School Of Social Work

    Riverside Church, 5th floor

    Studebaker 2nd floor

    During the scheduled time of this Service Alert, clients may experience brief loss of network connectivity for wired, wireless and netphone connections.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.