Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Wireless
    08/18/2014 - 07:00am to 08/18/2014 - 10:00am
    Update: This maintenance has been successfully completed ahead of schedule.
    On Monday, August 18th between 07:00AM and 10:00AM, CUIT will be performing necessary maintenance on the Wireless Network. This scheduled maintenance is expected to be completed on-time. 

    There will be brief intermittent wireless connectivity outages throughout the defined window.  Wireless users will be affected on Morningside Campus and surrounding areas, Baker Field, 33 W. 60th and 729 7th Ave.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.
  • WIND
    08/17/2014 - 01:50pm to 08/18/2014 - 01:14pm

    UPDATE 6:13PM - The issue has been resolved. All services are operational again.

    ----------------------------------------------------------------------------------------------------------------------------

     

    WIND authentication is currently not working impacting following services (among others):

    PAC 

    Old Coursework

    Reporting.

    CUIT administrators are currently working on resolving this issue:

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • F5 Load Balancer
    08/17/2014 - 08:00am to 08/17/2014 - 10:00am

    UPDATE: This maintenance was completed at 9:45AM without incident. 

     CUIT will perform F5 LTM Load Balancer maintenance on Sunday, August 17th from 8am to 10am. During this maintenance the F5 LTM software will be patched and system failover will be tested.

    Disruption to most applications is expected to be minimal. For web applications, users may receive a momentary error and need to reload the page. Applications that depend on persistent connections may experience additional disruption.

    Please contact your service support teams if you are concerned about the impact on your sites or 
applications.

    Services that depend on the F5 LTM network load balancer include the following:

    ARC
    LDAP -- affects many other services
    WIND
    CAS and Shibboleth Authentication -- including UNI login to Lionmail, ServiceNow, Rascal and many other applications and services
    CourseWorks
    FinSys
    www.pulitzer.org
    CUIT's Wordpress infrastructure
    CUIT's Drupal infrastructure and hosted sites/applications
    CUIT's Lamp infrastructure and hosted sites/applications 
    blogs.cuit.columbia.edu
    CCIT Web Site
    Wordpress
    Libraries Web Sites
    SIPA Web Sites
    Identity & Access Management apps (DIA, uniapp, webphoto, password status, account management)
    NINJa web interface -- including the printing dollars replenishment and quota check tools
    directory.columbia.edu
    forms.finance.columbia.edu
    forms.health.columbia.edu
    search.columbia.edu
    spreports.finance.columbia.edu
    vendor-request.finance.columbia.edu

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Network - Ethernet, Wireless and NetPhone
    08/16/2014 - 07:16am to 08/16/2014 - 10:00pm

    Facilities have scheduled an electrical shut-down for the Dodge Gym, Havemeyer and Havemeyer Extension today between 5:00am and 10:00pm.

    During this maintenance window, some users in these buildings may lose network connectivity.

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • Bomgar Service
    08/15/2014 - 07:00pm to 08/15/2014 - 09:00pm

    UPDATE: The maintenance work has been completed successfully and Bomgar Service is operational. If you see any problems, please contact Service Desk 212-854-1919

     

    ------------------------------------

     

    CUIT is performing necessary maintenance on Bomgar Server on Friday August 15th from 7PM until 9PM.   This scheduled maintenance is expected to be completed on-time.

    During this maintenance window, Bomgar Service will be unavailable.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.