Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Bomgar Service
    10/16/2017 - 03:00pm to 10/16/2017 - 05:00pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will experience:

    Inability to use the Bomgar Representative Console.

    Inability to connect to help.cuit.columbia.edu and it's aliases. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.


  • Bomgar Service
    10/13/2017 - 11:00pm to 10/14/2017 - 01:00am

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will experience:

    Inability to use the Bomgar Representative Console.

    Inability to connect to help.cuit.columbia.edu and it's aliases. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    10/13/2017 - 10:00pm to 10/14/2017 - 04:00pm

    Lightower, our primary telecom provider to Nevis Labs, will be performing maintenance on their equipment beginning on Friday October 13th at 10:00pm, and ending on Saturday October 14th at 4:00pm.

    During this maintenance window traffic to Nevis will route over our backup connection, so no loss of connectivity is anticipated.

     

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

     
    Web:     http://cuit.columbia.edu/support
    Email:     askcuit@columbia.edu 
    Phone:   212-854-1919
  • Electronic Document Management
    10/12/2017 - 05:00pm to 10/12/2017 - 06:00pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    - Inability to view uploaded supporting documents through ARC for Procurement transactions created between 5PM and 6PM.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet, Wireless and NetPhone
    10/12/2017 - 12:00am to 10/12/2017 - 06:00am

    Level-3, our backup telecom provider to Syracuse, will be performing emergency maintenance on their equipment on Thursday October 12th, from 12:00am (midnight) until 6:00am.

    During this maintenance window traffic will still be routing over our primary connection, so no loss of connectivity is anticipated.

     

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:
     
    Web:     http://cuit.columbia.edu/support
    Email:     askcuit@columbia.edu 
    Phone:   212-854-1919