At approximately 2:00 p.m., the Microsoft Student Download Portal began experiencing a DNS error from one of its providers that is causing temporary website access issues. This affects all software downloads available to CUMC and SIPA students. Kivuto, the third party vendor, is actively working with their provider to resolve the issue.
An update will be sent when this issue is resolved.
CUIT is performing necessary maintenance on this service. This scheduled maintenance is expected to be completed on-time.
During the scheduled time of this Service Alert, clients will experience several brief interruptions to point of sale service. Wired and wireless service will not be affected.
CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:
On Saturday August 15th between 9:30am to 5:30pm, CUIT will be performing an operating system upgrade on the NetApp storage infrastructure that handles components of most applications and technical systems across the University.
We recently implemented this upgrade at our off-site data center with no disruption of service, and are not expecting any issues during this secondary upgrade. However, we wanted to make everyone who utilizes University systems aware in the unlikely event that a disruption does occur.
If you have questions about the upgrade or experience any unusual delays in your applications, please open a CUIT Service Desk ticket; contact the CUIT Helpdesk at email@example.com; or call 212-854-1919.