Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Student Services On-Line (SSOL)
    01/09/2017 - 10:32am to 01/12/2017 - 10:34am

    This morning the SSOL portal is responding very slowing and the sessions time out frequesntly.  Many customers are unable to login. We regret the inconvenience this may cause. The systems administrators are currently diagnosing the problem and working on a solution.

    Web:     https://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

  • Course Works
    01/07/2017 - 09:00am to 01/07/2017 - 01:00pm

    CUIT is performing routine maintenance on Canvas. This scheduled update is expected to be completed on time. 

    Canvas will be available for use, but the following tools will experience intermittent downtime:

    • Library reserves
    • Research guides
    • Photo roster
    • SSOL integration
    • Course information tool
    • Mail tool
    • Sign up
    • Dropbox
    • Evaluation
    • Wikispaces

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • InfoEd
    01/07/2017 - 09:00am to 01/07/2017 - 02:00pm

    The Planned maintenance service is completed and InfoEd Grants Management System is available. 

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, InfoEd Grants Management System will not be available on 1/7/2017 between 9:00 AM to 2:00 PM.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Course Works
    01/06/2017 - 02:00pm to 01/06/2017 - 04:00pm

    CUIT is performing routine maintenance on this service today, Friday Jan 6th from 1pm - 4pm. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    The system will be reopening Canvas Fall 2016 courses that were previously concluded, allowing full access.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Network - RADIUS
    01/06/2017 - 11:00am to 01/06/2017 - 01:20pm

    Update: This maintenance was completed at approximately 1320 ET 

    CUIT is performing routine maintenance on this service on FRI 01/06/2017 from 11:00am-1:00pm ET.

    This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/