Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet and Wireless
    06/16/2015 - 06:00am to 06/16/2015 - 08:00am

    This work has been completed, and service is back to normal.

    On Tuesday, June 16th, from 6 AM to 8 AM, CUIT is performing necessary IOS upgrade for NYSER111 gateway router.  This scheduled maintenance is expected to be completed on-time.

    During this maintenance window, network traffic will go over Cogent at NYSER 32 gateway router. We don't expect users to notice this, but some users may experience a brief interruption of network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet
    06/15/2015 - 09:00pm to 06/16/2015 - 09:59am

    UPDATE: Service over the primary link was restored at 10:00 a.m. 

    Beginning at 9 p.m., network service at the Chrysler Building has been running over the backup circuit.  CUIT has determined that the cause of the problem lies with our service provider, which is currently investigating the cause of the issue. 

    We do not currently have an estimate when normal service will be restored.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - DNS and DHCP
    06/15/2015 - 06:00pm to 06/15/2015 - 08:00pm

    Update: Maintenance was completed at 6:43 PM without incident. 

    Beginning at 6:00 PM on Monday June 15th, 2015, CUIT will perform scheduled maintenance on DNS & DHCP services to apply a vendor platform update.

    This scheduled update is expected to be completed by 8:00 PM. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

    CHG0044413

  • Support - CUIT Helpdesk
    06/15/2015 - 10:52am to 06/15/2015 - 02:30pm

     UPDATE: Service Desk connectivity has been restored and we are back to normal operation.

     

    Beginning 10:30 AM Service Desk became unreachable due to a network outage in Nash building. CUIT administrators have been notified and are currently working to resolve the issue.

    At this time, we are requesting callers to report their issues by sending email to askcuit@columbia.edu.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet and Wireless
    06/15/2015 - 10:35am to 06/15/2015 - 12:30pm

    UPDATE:  At 11:00am, Network Connectivity was restored to this location.

    Begining 10:30am, Network Connectivity became unavailable at Nash (3280 Broadway). CUIT administrators have been notified and are currently investigating the issue. 

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.