Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Search Engine
    04/09/2014 - 10:00am to 04/10/2014 - 04:55pm

    As of Thursday, 4/10/14, 4:40pm, the production and failover Google Search appliances have successfully been upgraded to new software version 7.2 and the normal production - failover behavior on the search.columbia.edu domain has been restored. 

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Network - Wireless
    04/09/2014 - 06:00am to 04/09/2014 - 09:00am

    CUIT is performing necessary maintenance in Watson on April 9th. This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Lack of network connectivity throughout the 6th floor of Watson

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Backup Services
    04/08/2014 - 11:00am to 04/08/2014 - 06:00pm

    *** UPDATE ***

    Maintenance on the TSMB and TSMB2 server instances were successfully completed by 6:00pm on April 8.  All backup and restore services are once again available.

    *** ORIGINAL ALERT ***

    CUIT is performing necessary maintenance on the TSMB and TSMB2 server instances that provides backup and restore service to our host servers.  The maintenance will start approximately 11:00am on April 8th, and is expected to complete by 6:00pm.

    This maintenance will have the following impact on backup and restore services:

    - Server backups that are still running after 8:00am (i.e. outside the backup window) will be canceled and scheduled backup will be put on hold during the maintenance window.

    - Restore service will not be available after 11:00am, for the duration of the maintenance. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet and Wireless
    04/08/2014 - 06:00am to 04/08/2014 - 11:00am

    On Tuesday, April 8th from 6 AM to 11 AM, CUIT will be performing necessary network maintenance in CEPSR (Schapiro).   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients on the 7th floor of CEPSR may experience a loss of network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visithttp://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    04/07/2014 - 06:48pm to 04/08/2014 - 07:00am

    Normal service was restored at 7:00 a.m. 

     

    Beginning 04/07/2014 approximately 18:10, the primary network uplink to the Nash building became unavailable due to weather related issues. CUIT administrators have been notified and are currently working to resolve the issue. The building remains connected to campus network through a back-up link.  Users may experience slower network connections as a result.