This work has been completed, and service is back to normal.
On Tuesday, June 16th, from 6 AM to 8 AM, CUIT is performing necessary IOS upgrade for NYSER111 gateway router. This scheduled maintenance is expected to be completed on-time.
During this maintenance window, network traffic will go over Cogent at NYSER 32 gateway router. We don't expect users to notice this, but some users may experience a brief interruption of network connectivity.
CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:
UPDATE: Service over the primary link was restored at 10:00 a.m.
Beginning at 9 p.m., network service at the Chrysler Building has been running over the backup circuit. CUIT has determined that the cause of the problem lies with our service provider, which is currently investigating the cause of the issue.
We do not currently have an estimate when normal service will be restored.