Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Public Computing : CNET
    (Approximate) 09/13/2016 - 12:00pm to 09/13/2016 - 05:00pm

    Alert Update:
    Tuesday, September 13th, 2016 at 5:00pm 
    After vendor support, technicians have applied resolution and all services have been restored.

    For more information, please see Symantec's Anti Virus Definition Info:
    http://www.symantec.com/connect/forums/firefox-problem-after-sep-update


    -------------------------original message below-----------------------------

    Due to a Symantec Endpoint Protection Virus Definition, this Tuesday, September 13th, 2016 at approximately 12pm, CUIT must perform unscheduled maintenance on the Columbia Net Public Kiosk PCs (CNETs).

    We apologize for the short notice and any inconvenience this may cause; however, this work is neccessary in order for CUIT to continue to deliver reliable service to our customers.

    It is expected that users may experience Symantec's prevention of the launch of the Firefox web browser during this maintenance period. We appologize for any inconvenience.

    For questions about this alert, please call the CUIT Helpdesk at 212-854-1919 or email askCUIT@columbia.edu. For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.
  • Network - Ethernet, Wireless and NetPhone
    09/13/2016 - 06:00am to 09/13/2016 - 07:00am

    CUIT is performing network maintenance on the 4th floor of Watson on Tuesday 9/13, from 6:00am until 7:00am.  During this time, customers on the 4th floor of Watson may lose network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Student Information System (SIS)
    09/10/2016 - 10:28am to 09/12/2016 - 03:27pm

    UPDATE 3:20PM : All operations are back to normal. Please contact Service Desk at 212-854-1919 if you see any problems.

     

     

    UPDATE 12:30 PM:  SIS is now available. But SSOL and Datawarehouse refreshes (read jobs) are still running and expected to be done by 2PM.

     

     

    SIS (CICSP3) is unavailable at this time to allow the Mainframe nightly batch cycle to complete.  We estimate that SIS will be back online around 2:00 pm

    We apologize for any inconvenience.

    CUIT is continuing to monitor the progress. Please contact CUIT Service Desk if you have any questions.

    Columbia University Information Technology

  • ACD
    09/09/2016 - 07:00pm to 09/09/2016 - 09:00pm

    CUIT is performing routine maintenance on Interactive Intelligence, from 7:00pm until 9:00pm on Friday 9/9.. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

  • Network - Ethernet
    09/08/2016 - 01:00am to 09/08/2016 - 05:00am

    CUIT is performing network maintenance at 411 West 115th Street on Thursday September 8th, from 1:00am until 5:00am.  During this time, cutomers may lose network connectivity for up to 30 minutes.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.