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Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

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Resolved Service Alerts

  • Level 3

    Network Maintenance on Lenfest 1st, 5th, and 15th Floors
    Level 3
    Network - Ethernet and Wireless
    11/02/2009 - 10:00am to 11/02/2009 - 11:30am

    On Monday, November 2nd, 2009 from 10:00am to 11:30am, CUIT will replace the UPS's servicing the 1st, 5th, and 15th floors of Lenfest.  During this time, users in the building will experience a network outage.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

     

  • Level 2

    Network Maintenance - Commodity Internet
    Level 2
    Network - Ethernet and Wireless
    10/31/2009 - 03:00am to 10/31/2009 - 07:00am
    Cogent, one of our ISPs, will be performing maintenance on 10/31/09 from 3:00 a.m. to 7:00 a.m.  During the maintenance window, users will experience one or more brief interruptions in service. The interruptions are expected to last approximately 20 minutes.

    During any interruption, commodity internet traffic will route over the circuit provided by our other internet service provider, Level3. Internet 2 traffic will not be affected by the work.

  • Level 3

    55E59th St. Cardiovascular Research Foundation (CRF) Voice DID's being re-pointed
    Level 3
    Telephony - Rolm Phone Support
    (Approximate) 10/30/2009 - 03:00pm to 10/30/2009 - 03:15pm
    On Friday, October 30, 2009 the 55E59th St. Cardiovascular Research Foundation (CRF) office will be relocating their personnel to 111E59th St.

    CUIT will be re-pointing the Voice DID (Direct Inward Dialing) numbers to the new office location from 3:00pm to 3:15pm, as per the user's request.

    During this time, calls to the 55 East 59th St. site may not connect until the re-pointing is completed.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Level 2

    MyColumbia Self-Service W-2 access/printing issue
    Level 2
    My Columbia Portal
    10/30/2009 - 02:00pm to 11/04/2009 - 05:16pm

    From 10/30 2pm to 11/4 3pm, some staff/faculty customers may have experienced a problem accessing and printing their W-2 statements through the MyColumbia Portal Self-Service page.   The problem may have a relation to a recent patch update.  A temporary solution has been implemented while a permanent solution is investigated.  If you have had a problem printing out your W-2s, please try to do so again.  If you continue to have a problem, please contact the CUIT Helpdesk at 212-854-1919 to report the issue.   

    We apologize for this inconvenience.

  • Level 3

    Network Maintenance 502 West 122St.
    Level 3
    Network - Ethernet
    (Approximate) 10/28/2009 - 10:00am to 10/28/2009 - 10:30am

    On Wednesday, October 28, 2009 from 10:00am to 10:30am, CUIT will replace the UPS servicing 502 West 122th St.  During this time, users in the building will experience a network outage.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

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