Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Telephony - NetPhone
    03/12/2017 - 01:00pm to 03/12/2017 - 05:30pm

    UPDATE as of 15:20: Netphone service was partially restored at 14:42 and fully restored at 15:16.  Engineers are working on root cause. 

     

    Beginning earlier today, Netphone service became unavailable. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 4:00 pm today. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • FDS (Financial Data Store) Maintenance
    03/10/2017 - 07:30pm to 03/14/2017 - 08:30am
    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will be unable to access the: 

    FDS Production Database:
    Downtime Starting: 7:30 PM, Fri, March 10th, 2017
    Downtime Ending: 12 Noon, Tue, March 14th, 2017 
    FDS Reporting (Business Objects Platform):
    Downtime Starting: 8:00 PM, Sun, March 12th, 2017
    Downtime Ending: 12 Noon, Tue, March 14th, 2017
    Please Note: Business Objects Reporting Platform will reflect data as of Thursday, March 9th on Friday, March 10th, Saturday, March 11th and Sunday, March 12th 
    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919

    Email:     askcuit@columbia.edu
  • Network - Ethernet and Wireless
    03/10/2017 - 10:00am to 03/10/2017 - 12:00pm

    CUIT is performing network maintenance at 604 West 115th Street on Friday March 10th, from 10:00am until 12:00pm (noon).  During this time, network connectivity will be unavailable.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • ARC Downtime
    03/09/2017 - 06:00pm to 03/14/2017 - 08:00am

     

     ARC Application Upgrade is complete and System is available to Users

     

     

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    CUIT is performing necessary maintenance In ARC Application .   This scheduled maintenance is expected to be completed on-time.

     


    ARC and ARC Advanced Reporting will not be available from 6:00 pm on Thursday, March 9th through 8:00 am on Tuesday, March 14th to perform Application upgrade from 9.1 to 9.2 version and People Tools 8.54.13 to 8.55.01


    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Columbia Web Page
    03/09/2017 - 12:00pm to 03/09/2017 - 08:00pm

    Status:  Finance Gateway Asset form has been discommissioned as scheduled.

    As part of the ARC 9.2 upgrade, the Finance Gateway Asset form (https://forms.finance.columbia.edu/asset) will be decommission at 6:30PM on Mar 9. The form will be replaced by an internal module in ARC 9.2. For more information, please contact ProcurementIT@columbia.edu.