Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet and Wireless
    01/30/2016 - 10:00am to 01/30/2016 - 12:30pm


    Network Service has now been restored and tested.  A network interface hardware failure was found to have caused this interruption.  It was replaced to restore service. tnx.


    Beginning at 9:30 a.m., network connectivity to some lower floors in the annex of 560 Riverside Drive was lost.  CUIT technicians are investigating the cause of the issue and will post an update when more information becomes available.


    For a complete list of recent and upcoming scheduled service changes, please visit

  • ServiceNow
    (Approximate) 01/29/2016 - 11:45pm to 01/31/2016 - 11:59pm

    Update: The upgrade is complete and SerivceNow is available 

    Reminder: ServiceNow Upgrade Scheduled for January 29, 2016 @ 11:30 PM 

    We are pleased to announce that we will be upgrading CUIT's ServiceNow installation during the weekend of January 30, 2016. This upgrade will bring us up to date with the latest release of ServiceNow, called Fuji. Our current processes within ServiceNow will not be affected by the upgrade, but the new release will provide an updated user interface (UI) that reflects a more modern visual approach. Additionally, this upgrade will provide CUIT with the latest and greatest features available from ServiceNow, enabling us to continue to evaluate, improve and develop the services that our clients need and that benefit the University as a whole.

    System Unavailability During the Upgrade:  

    ServiceNow will be unavailable from January 29 at 11:30 p.m. through January 30 at 8:00 p.m.

    Individuals who need assistance during this time will still be able to open issues by calling (212) 854-1919.

    We anticipate a smooth upgrade process but, in the unlikely event that issues do occur, we will ensure that all users remain informed.

  • IAM - Shibboleth
    01/29/2016 - 03:45pm to 02/02/2016 - 03:45pm

    Update: as of 16:26, a configuration issue was resolved and Shibboleth login service is fully available. 

    Beginning at 15:44 Friday January 29, Shibboleth login service became unavailable. CUIT administrators have been notified and are currently working to resolve the issue.

    Shibboleth is used for logins to ServiceNow (both Morningside and CUMC), and miscellaneous other services. 

    For a complete list of recent and upcoming scheduled service changes, please visit

  • University Events Calendar
    01/28/2016 - 09:58pm to 01/29/2016 - 09:59pm

    The University Events Calendar maintenance scheduled for January 28th has been successfully completed.  The system is now available.

    If you have any questions, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919


  • University Events Calendar
    01/28/2016 - 08:00pm to 01/28/2016 - 10:00pm
    The University Events Calendar will be unavailable on January 28th, from 8:00 PM to 10:00 PM for scheduled maintenance. 

    We regret the inconvenience this may cause.

    If users continue to experience issues after the service interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919