Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Backup Services
    (Approximate) 04/11/2014 - 09:00am to 04/11/2014 - 10:00am

    UPDATE: The TSM server that backs up Linux and Solaris has been recovered and has resumed backups of those hosts that were previously in progress.  However, most of last night's backups have already missed their window to complete.  The CUIT backup team is still working to ensure that tonight's backups will run successfully on schedule.  In the meantime, Systems and Engineering has been advised to request additional daytime backups of any hosts that they feel need to be backed up before tonight's schedule.

    We regret this interruption of service and appreciate your understanding. 

     

    ORIGINAL ALERT: This is to alert you that backups to TSM for Linux and Solaris hosts did not run last night due to a problem on the TSM server that performs these backups. Also the daily backup reports from TSM have been delayed. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 10:00am. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Business Objects
    (Approximate) 04/10/2014 - 02:40pm to 04/10/2014 - 04:00pm
    We have had a re-occurrence of the Business Objects outage from 2:40PM thru 4:00PM.  EBIS is currently investigating the matter which seems to be a remnant of this morning's server issue.  Business Objects is still operating with 2 of its 3 servers.  We expect to know more from HP in the next few hours.
  • VMware
    04/10/2014 - 11:25am to 04/16/2014 - 02:30pm

    UPDATE at 13:20:

    All services are back up but operating with minor capacity degradation. The hardware problem is still being addressed  and there is no ETA for the resolution.

     

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    UPDATE at 12:49:  

    Due to a hardware problem in the data center, a number of services were affected this morning around 10:30am.  Most came back within a few minutes.  Some details about longer outages.

    • Business Objects was down, but is back up as of 12:05pm

    • ECRT was down but is back up as of 12:45pm

    • ARC problems logging in are mostly resolved but might still be having some connectivity problems

    • One Cyrus backend (affecting 15-20% of non-LionMail users) was down but back as of 11:57am
    ------------------------------------------------- 

    Several ESX servers have come down.  All of the vms have come up on other servers.  Everything should be operational. We are investigating the cause of the issue.

     

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Email
    04/10/2014 - 11:00am to 04/10/2014 - 12:00pm

    The server was successfully restarted at 12:00.

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    Begining about 11:00, part of the Cyrus mail storage (Cubmail) became unavailable due to reasons to be determined. CUIT administrators have been notified and are currently working to resolve the issue. This affects 1/7 of the users.

    CUIT expects to have a resolution or an update by 12:30. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet and Wireless
    04/10/2014 - 06:00am to 04/10/2014 - 11:00am

    CUIT is performing necessary maintenance on a switch in CEPSR.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Lack of network connectivity throughout the 10th floor

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.