Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Telephony - Rolm Phonemail Support
    04/08/2016 - 09:00pm to 04/09/2016 - 05:00am

    On Friday, April 8th from 8pm until Saturday, April 9th at 5am, CUIT is performing necessary maintenance on the Rolm Phonemail system in the following locations: 

    1. Main Campus

    2. Audobon 111

    3. 33 W 60th Street 

    During the scheduled time of this Service Alert, clients may experience intermittent loss of phonemail services.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visithttp://cuitalerts.columbia.edu/.

     

  • ID System
    04/07/2016 - 01:00pm to 04/14/2016 - 01:00pm

    On Monday April 11, CUIT is performing a configuration update of the Account Manage (creation, password management, mail forwarding, mfa) web application hosts between 5:00pm and 6:00pm. The Account Manage functions will remain available during this window.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • PCI System
    04/07/2016 - 04:00am to 04/07/2016 - 06:00am

    This work was successfully completed. 

     

    On Thursday 4/7/16 between the hours of 4:00-6:00am, CUIT will be performing necessary maintenance on the PCI Network ASA Firewalls.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, PoS systems in the following locations will be unable to complete transactions.

    -Law School

    -Lerner Hall

    -Mudd

    -Uris Hall 

    -Dodge Hall 

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Bomgar Service
    04/06/2016 - 08:25am to 04/08/2016 - 01:00pm

    CUIT will be performing necessary maintenance on Bomgar Remote Support Server between Thursday April 7th 11PM and Friday April 8th at 8AM.  

    During this maintenance period, Bomgar Remote Support Service will be unavailable.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If you continue to experience any issues after the service-interruption hours, please contact the CUIT Service Desk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Course Works
    04/05/2016 - 03:00pm to 04/08/2016 - 11:30pm

    CourseWorks will be unavailable on April 8th, from 6:00 PM to 11:15 PM for scheduled maintenance. We regret the inconvenience this may cause.

    If users continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     https://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu