Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Email - LionMail
    07/15/2014 - 02:54pm to 07/16/2014 - 08:24am

    UPDATE:  Response to Contacts improved and currently there are no issues.

     

    Users are getting a message "Lionmail contacts are temporarily unavailable". Access to Contacts and Chat might be unavailable or slow to respond.

    The issue is being addressed by CUIT administrators. We apologize for any convenience.

    Thank you  

  • Rascal (Research and Compliance System)
    07/14/2014 - 11:01am to 07/14/2014 - 11:59pm

    Begining 10:43am , Rascal became unavailable due to a batch process that ran mistakenly at an incorrect time. CUIT administrators have been notified and have resolved the issue as of 10:53am.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Wireless
    07/10/2014 - 02:06pm to 07/17/2014 - 11:00am

    UPDATE: This maintenance was completed sucessfully at 9:15AM

     

    On Thursday, July 17th between 07:00AM and 10:00AM, CUIT will be performing necessary maintenance on the Wireless Network. This scheduled maintenance is expected to be completed on-time.

    There will be brief intermittent wireless connectivity outages throughout the defined window.  Wireless users will be affected on Morningside Campus and surrounding areas, Baker Field, 33 W. 60th and 729 7th Ave.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet and Wireless
    07/10/2014 - 11:55am to 07/14/2014 - 10:10am

    From 12:00pm to 3:00pm, there is a planned eletrical shutdown in 519 West 121st. During the scheduled time of this Service Alert, clients will experience loss of network connectivity.

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Wireless
    07/10/2014 - 07:00am to 07/10/2014 - 10:00am

    Update:  Work was completed successfully on-time. 

    On Thursday, July 10th between 07:00AM and 10:00AM, CUIT will be performing necessary maintenance on the Wireless Network. This scheduled maintenance is expected to be completed on-time. 

    There will be intermittent wireless connectivity outages throughout the defined window.  All wireless users will be affected in the following zones:

     

    • The north half of Morningside main campus (College Walk to 120th Street and Broadway to Amsterdam)
    • All locations south of 116th Street excluding the south half of Morningside main campus.

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

     

    Web: http://cuit.columbia.edu/support

    Phone: 212-854-1919

     

    Email: askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.