Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Software Downloads
    08/17/2015 - 03:17pm to 08/17/2015 - 04:35pm

    UPDATE IIThe DNS error has been resolved. 

    At approximately 2:00 p.m., the Microsoft Student Download Portal began experiencing a DNS error from one of its providers that is causing temporary website access issues. This affects all software downloads available to CUMC and SIPA students. Kivuto, the third party vendor, is actively working with their provider to resolve the issue. 

    An update will be sent when this issue is resolved. 

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet
    08/17/2015 - 05:00am to 08/17/2015 - 06:00am

    UPDATE:  This work was successfully completed. 

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will experience several brief interruptions to point of sale service.  Wired and wireless service will not be affected.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Multiple Systems
    08/15/2015 - 12:15pm to 08/17/2015 - 12:00pm

    UPDATE: As of 6:00 PM, all the services and applications are functional. If you continue to see any problems, please contact CUIT Service Desk at x41919.

     

     

    Beginning about 12:15 p.m., an outage in the data center affected several University systems, including ARC, People @ Columbia (PAC), PawPrint and the University Events Calendar.

     

    CUIT's team of engineers moved swiftly to assess the situation, and have begun restoring service to these systems.

    As of 4:15 PM following Services and Applications have been restored

    ARC

    Courseworks

    EDM

    FFE

    FDS Reporting

    Rascal

    R25

     

    We expect remaining outages to be resolved soon, and thank you for your patience as we correct the problem.

     

  • CMS: Courseworks
    08/14/2015 - 08:00am to 08/14/2015 - 09:30am

    Course archive and essential links on CourseWorks will not be available from 8:00AM to 9:30AM on Friday, August 14th due to maintenance. We regret the inconvenience this may cause.

    If users continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     https://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

  • NetApp Storage
    08/13/2015 - 04:22pm to 08/25/2015 - 04:30pm
    Update 8/15:
    This work caused an outage which was resolved at approximately 4:30PM.  We will scheduke another maintenance window to resolve any outstanding issues.
     
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    On Saturday August 15th between 9:30am to 5:30pm, CUIT will be performing an operating system upgrade on the NetApp storage infrastructure that handles components of most applications and technical systems across the University.

    We recently implemented this upgrade at our off-site data center with no disruption of service, and are not expecting any issues during this secondary upgrade. However, we wanted to make everyone who utilizes University systems aware in the unlikely event that a disruption does occur.

    If you have questions about the upgrade or experience any unusual delays in your applications, please open a CUIT Service Desk ticket; contact the CUIT Helpdesk at askcuit@columbia.edu; or call 212-854-1919.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.