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Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

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Resolved Service Alerts

  • Level 2

    11/7 Planned Outage: Data Warehouse, Rascal, FinSys, WebSAF
    Level 2
    UNIX Hosting/Application Service
    11/07/2009 - 06:00am to 11/07/2009 - 12:10pm

    On Saturday 11/7, from 6am to 12 noon, there will be a planned maintenance for the underlying server equipment hosting the Data Warehouse, Financial Systems and Research Administration applications.  During this time, necessary software upgrades will be performed. 

    Services expected to be unavailable during this time:

    DWR (Data Warehouse), FinSys, WebSAF, Rascal

    If you have any questions or issues (e.g., contact requests, special services) about this, please direct them to unix@columbia.edu.

  • Level 1

    Brief Interruption for Ninja Printing System
    Level 1
    Network Printing
    11/04/2009 - 02:30pm to 11/04/2009 - 05:17pm

    Customers may have experienced a brief issue printing using the University network printing system (NINJA) today between 2:30pm and 3pm.   The issue was found to be an Oracle server issue, and has now been resolved.   Please contact the CUIT Helpdesk at 212-854-1919 if you continue experience issues printing.

     

  • Level 3

    Network Maintenance at 423 W. 120th street
    Level 3
    Network - Ethernet and Wireless
    11/04/2009 - 09:45am to 11/04/2009 - 10:15am

    On Wednesday, November 4th, 2009 from 9:45am to 10:15am, CUIT will replace the UPS servicing 423 W. 120th street .  During this time, users in the building will experience a network outage.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

  • Level 1

    CUIT Helpdesk Closed for University Holiday
    Level 1
    Support - CUIT Helpdesk
    11/03/2009 - 08:00am to 11/03/2009 - 11:00pm

    The CUIT Helpdesk and Helpdesk Support Center at 202 Philosophy will be closed on Tuesday, November 3rd, for the Election Day holiday.  The Helpdesk and Helpdesk Support Center will reopen on Wednesday, November 4th, for normal service hours.

    Please visit http://askcuit.columbia.edu for answers to frequently asked questions or to report an issue.  You can also submit email requests to askcuit@columbia.edu.   We will respond to requests in the order in which they're received.

    To report a serious service outage affecting multiple customers (or a business-critical service), please call 212-854-1919.  Choose the option to reach an operator who can then page the appropriate server administrator.

     

  • Level 3

    Network Maintenance at Casa Italiana
    Level 3
    Network - Ethernet and Wireless
    11/02/2009 - 02:15pm to 11/02/2009 - 02:30pm

    On Monday, November 2nd, 2009 from 2:15pm to 2:30pm, CUIT will replace the UPS servicing Casa Italiana.  During this time, users in the building will experience a network outage.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://www.columbia.edu/cuit/support/expanded.html

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html.

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