Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet
    01/17/2017 - 09:28am to 01/17/2017 - 10:50am

    Update: Network connectivity has been restored. CU Facilities restored power to the electrical panel that feeds CUIT's network closet. 

    Beginning at 9:14am, network service on the 1st floor of CEPSR became unavailable. CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • PawPrint
    (Approximate) 01/17/2017 - 09:15am to 01/17/2017 - 09:25am

    Due to an issue regarding PawPrint's Print Center web application, there was a service disruption for PawPrint users on 1/17/2017 from approximately 9:15-9:30AM.

    We apologize for any inconvenience this may have caused

    System administrators do not expect any further disruption in service, but will be monitoring the situation closely and will provide any update(s) as needed.

    For questions about this alert, please call the CUIT Helpdesk at 212-854-1919 or email askCUIT@columbia.edu. For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.
  • Network - Ethernet, Wireless and NetPhone
    01/16/2017 - 12:00am to 01/16/2017 - 06:00am

    Cogent is performing network at the NYSERNet Data Center in Syracuse on Monday January 16th, from 12:00am (midnight) until 6:00am.

    During the maintenance window, traffic to Syracuse will be automatically routed over our backup connection.  No outage is anticipated, but customers may experience brief periods of slowness during failover.

     

    If clients continue to experience issues after the service interruption hours, please contact the CUIT Helpdesk at:

    Web:  http://cuit.columbia.edu/support
    Phone:  212-854-1919
    Email:  askcuit@columbia.edu
  • Network - Ethernet and Wireless
    (Approximate) 01/15/2017 - 06:30am to 01/15/2017 - 09:50am

    UPDATE: Service was restored at approximately 9:50 AM. 

     

    Beginning at approximately 6:30 AM, the 8th floor of Lenfest Hall lost network connectivity. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 10:00 AM. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet, Wireless and NetPhone
    01/14/2017 - 12:00am to 01/14/2017 - 06:00am
    Cogent, our primary Internet provider, is performing network maintenance on Saturday January 14th, from 12:00am until 6:00am.

    During the maintenance window Internet traffic will be automatically routed over our backup Internet connection.  However, customers may experience brief periods of slowness during failover.

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919
    Email:     askcuit@columbia.edu