Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    05/19/2018 - 08:00am to 05/19/2018 - 02:00pm

     

    Update: This maintenace was completed on time. 

     

    On Saturday May 19th, starting at 8am, CUIT will be performing IOS Upgrades on routers across campus.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience loss of Network connectivity for wired, wireless, and netphone connections for up to 30 minutes at the following locations: (Some locations are Dually-Uplinked and should not experience outage)

    110 Morningside Drive

    15 Claremont Ave

    21 Claremont Ave

    25 Claremont Ave

    29 Claremont Ave

    3270 Broadway

    35 Claremont Ave

    39 Claremont Ave

    401 West 118th Street

    410 Riverside Drive

    415 Riverside Drive

    420 West 119th Street

    423 West 120th Street

    435 Riverside Drive

    445 Riverside Drive 

    448 Riverside Drive 

    450 Riverside Drive 

    452 Riverside Drive 

    454 Riverside Drive 

    456 Riverside Drive 

    460 Riverside Drive 

    464 Riverside Drive 

    47 Claremont Ave

    500 West 122nd Street

    501 West 121st Street

    502 West 122nd Street

    506 West 122nd Street

    519 West 121st Street

    520 West 122nd Street

    524 West 122nd Street

    526 West 122nd Street

    527 West 121st Street

    530 West 122nd Street

    540 West 122nd Street

    560 Riverside Drive Main/Annex

    601 West 115th Street

    601 West 115th Street

    604 West 115th Street

    606 West 116th Street

    610 West 115th Street

    610 West 116th Street

    617 West 115th Street

    627 West 115th Street

    629 West 115th Street

    635 West 115th Street

    90 Morningside Drive

    Casa Hispanica

    Central Energy Plant(CEP)

    CEPSR

    Computer Center

    Computer Science

    Engineering Terrace

    Faculty House

    Fairchild

    Fairholm

    Kraft Hall

    Law / Jerome L. Greene

    Lenfest 

    Lenfest Hall

    Main Brain Behavior (MBB)

    McVicker Hall

    Mudd

    Nash Building 

    Northwest Corner Building

    Philosophy

    President's House

    River Hall

    Schapiro Hall

    Schermerhorn Extension

    School of Social Work

    SIC House / 619 W. 113th Street

    Studbaker Building

    Watson Hall

    Woodbridge Hall

     

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Course Works
    05/18/2018 - 08:00am to 05/18/2018 - 01:00pm

    CUIT is performing necessary maintenance on CourseWorks. This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, Sakai CourseWorks will be unavailable from 8am - 12pm. Canvas LTI tools will be unavailable from 12pm - 1pm. Canvas LTI tools include the following: My Courses, Photo Roster, Course Info, Submit Grades to SSOL, Library Reserves, and Mailtool. Canvas CourseWorks will remain available.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • PawPrint
    (Approximate) 05/17/2018 - 08:00pm to 05/17/2018 - 11:00pm

    CUIT is performing necessary maintenance on the PawPrint service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, users will experience: 

    • No access to PawPrint's Print Center (pawprint.columbia.edu)
    • No access to upload print jobs from CUIT Managed Computer Lab Workstations or Kiosk PCs, Barnard or School of Social Work Managed Computer Lab Workstations, and Student or Faculty Personal Laptop or Desktop Devices
    • No access to release print jobs from PawPrint Stations

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    05/17/2018 - 06:00am to 05/17/2018 - 08:00am

    CUIT is performing network maintenance on the 3rd floor of Mudd on Thursday May 17th, from 6:00am until 8:00am.  During this time, some customers at this location may lose network connectivity for up to 30 minutes.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • ACD
    05/16/2018 - 11:01am to 05/16/2018 - 12:00pm

    UPDATE:  This issue was resolved by 11:30 am.  Technicians will continue to investigate the cause of this brief interruption.

     

    Beginning shortly before 11am, users of ININ phones began experiencing issues where only one party is able to hear audio during phone calls. CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.