Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Rascal (Research and Compliance System)
    04/14/2014 - 09:21pm to 04/14/2014 - 11:59pm

    Begining 9:11pm , Rascal became unavailable due to unknown reasons. CUIT administrators have been notified and have resolved the issue as of 9:20pm.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Onbase/EDM
    04/13/2014 - 08:00am to 04/13/2014 - 12:00pm

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Users prevented from viewing any documents through ARC including Vouchers, Requisitions and POs

    - ARC Document Upload functionality will not be available.

    - ARC Vendor Application Form will not be available.

    - OnBase Web Server will not be available during brief period during maintenance window.


    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit


  • ARC Downtime
    04/13/2014 - 08:00am to 04/13/2014 - 10:40am

    Scheudled ARC Maintenace is complete. ARC system is up and operational.

  • Backup Services
    (Approximate) 04/11/2014 - 09:00am to 04/11/2014 - 10:00am

    UPDATE: The TSM server that backs up Linux and Solaris has been recovered and has resumed backups of those hosts that were previously in progress.  However, most of last night's backups have already missed their window to complete.  The CUIT backup team is still working to ensure that tonight's backups will run successfully on schedule.  In the meantime, Systems and Engineering has been advised to request additional daytime backups of any hosts that they feel need to be backed up before tonight's schedule.

    We regret this interruption of service and appreciate your understanding. 


    ORIGINAL ALERT: This is to alert you that backups to TSM for Linux and Solaris hosts did not run last night due to a problem on the TSM server that performs these backups. Also the daily backup reports from TSM have been delayed. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 10:00am. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Business Objects
    (Approximate) 04/10/2014 - 02:40pm to 04/10/2014 - 04:00pm
    We have had a re-occurrence of the Business Objects outage from 2:40PM thru 4:00PM.  EBIS is currently investigating the matter which seems to be a remnant of this morning's server issue.  Business Objects is still operating with 2 of its 3 servers.  We expect to know more from HP in the next few hours.