Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Email
    06/17/2016 - 12:55am to 06/17/2016 - 05:00pm

    One of the four servers in send.columbia.edu was not handling mail from 00:55 to 09:35 this morning. The problem has been corrected.

    The send.columbia.edu system sends outbound mail from Lionmail, other CUIT systems, and end users whose client is configured to use send.columbia.edu. The effect of the outage was primarily delays in sending messages (1/4 would have to be re-tried), but for clients the individual user might have to manually re-send from an outbox.

    The cause is being investigated.

  • Electronic Document Management
    (Approximate) 06/16/2016 - 05:30pm to 06/17/2016 - 01:00am

    CUIT has completed the necessary maintenance on this service.    

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • Bomgar Service
    06/16/2016 - 04:54pm to 06/20/2016 - 12:00pm
    An updated version of the Bomgar remote support client will be installed on all the CUIT managed computers on Friday June 17th at 11:00 PM. This client will make it easier to provide remote support and assistance.

    When tomorrow’s automated update happens, you will see a new icon on your computer screen

    On Windows computers, the new icon will appear in the lower right corner of your screen
    On Mac computers, the new icon will appear on the top right of your screen
    if you have questions, please write to us at askcuit@columbia.edu, or call us at 212-854-1919

  • PawPrint
    (Approximate) 06/16/2016 - 12:45pm to 06/16/2016 - 01:00pm

    Alert Update: All PawPrint Services have been restored and the service is fully functional. Thank you for your patience during this maintenance window.

     

    --------------------------------- Original Alert ------------------------------------ 

    CUIT is performing necessary maintenance on this service.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Print Center (pawprint.columbia.edu) and Print Job submission will be unavailable from 12:45 to 1:00 PM while a security patch is applied. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet and Wireless
    06/14/2016 - 02:30pm to 06/14/2016 - 04:05pm

    Update 2: This maintenace looks to be complete, and service has been restored. CUIT will continue to monitor the situation. 

    Update: Electrical maintenance currently being performed in the building is affecting network equipment. This maintenance is anticipated to be completed around 4pm.

    Beginning at approximately 2:30, network connectivity in 415 West 115th became unavailable due to an electrical issue. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update shortly. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.