Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • FDS (Financial Data Store) Maintenance
    05/17/2015 - 09:00am to 05/17/2015 - 11:00am
    CUIT is performing necessary maintenance on this service (applying Oracle Quarterly Security Patches).   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients will be unable to access the: 

    FDS production database
    Business Objects Reporting Platform (FDS Reports).
     
    Maintenance Window Period: 05/17/2015 - 09:00am to 05/17/2015 - 11:00am
     
    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919

    Email:     askcuit@columbia.edu
  • Network - Ethernet and Wireless
    05/16/2015 - 12:00pm to 05/16/2015 - 02:00pm

    Cogent our primary Internet provider, is performing necessary maintenance on their equipment on Saturday 5/16, from 12:00pm until 2:00pm.

    During the maintenance window, Internet traffic will automatically be routed over our backup Internet connection.  No loss of network connectivity is expected, however users may experience very brief periods of slowness during failover to the backup connection.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

     

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet and Wireless
    05/14/2015 - 02:00am to 05/14/2015 - 04:00am

    CUIT is performing necessary maintenance on the switches in Mudd on Thursday May 14, from 2am - 4am.  This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, partial network service to floors 5, 6 & 7 of Mudd will be interrupted, and users may lose connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • ARC Downtime
    05/13/2015 - 10:35am to 05/13/2015 - 10:40am

    ARC Application Severs were bounced Between 10:35 am to 10:40 am with minimal impact to users to address Data Integrity Errors.

  • Network - Ethernet, Wireless and NetPhone
    05/11/2015 - 09:17pm to 05/12/2015 - 06:15am

    UPDATE:  Service was restored at 6:15 a.m.  The loss of service was caused by a fiber issue at our ISP location. 

     

    UPDATE: As of 11:15 PM, Monday, May 11th, we have moved all of our traffic to our alternate ISP and service is functioning normally.

    At 9:10 PM, Monday May 11th, the primary connection to our Internet Service Provider became unavailable. We have switched to the backup circuit, and CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.