Columbia University Information Technology

Service Alerts


Resolved Service Alerts

Resolved Service Alerts

  • Email - Cyrus
    10/31/2014 - 08:30am to 10/31/2014 - 09:41am

    UPDATE: The issue with Cyrus Servers has been resolved and all services are functioning normally


    We are currently experiencing a problem with Cyrus authentication which is impacting Cubmail and access to Cyrus servers.

    The issue has been escalated and CUIT Technicians are investigating.

    We apologize for any inconvenience.


  • Email
    10/30/2014 - 08:40am to 10/30/2014 - 10:46am

    Update 10:45am. Delays have all been cleared except the temporary AOL block that AOL will take care of.


    Update 10:10am. We have completed clearing out the spam. AOL is temporarily refusing mail from because some of the spam got through to addresses. The AOL block should clear later today.


    Outgoing mail has been delayed since 08:40 because of abuse of a stolen email account. The unknown person using the account attempted to send a large amount of spam that has clogged up our mail queues. Cleanup has been in progress for over 1 hour.


  • Network - Ethernet and Wireless
    10/29/2014 - 08:00pm to 10/30/2014 - 03:00am

    Beginning at 10pm this evening, Cogent our primary Internet provider, is performing necessary maintenance on their equipment.  During the maintenance window, Internet traffic will automatically be routed over our backup Internet connection.

    No loss of network connectivity is expected, however users may experience very brief periods of slowness during failover to the backup connection. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit


  • Rascal Outage
    10/29/2014 - 04:38pm to 10/29/2014 - 04:45pm

    Begining 4:38pm , Rascal became unavailable due to unknown reasons. CUIT administrators have been notified and have resolved the issue as of 4:45pm.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • Network - Ethernet
    (Approximate) 10/28/2014 - 04:42am to 10/29/2014 - 10:30am

    UPDATE: Con Ed has finished their work and are no longer on site. 

    Power and network connectivity have been restored.  There is the possibility that power will be lost again as Con Ed is still doing work. 


    Due to an electrical power outage, the network equipment at 522, 526, and 530 west 112th street is currently down. Con Ed is on site looking into the issue. When power is restored, connectivity will be restored.