Columbia University Information Technology

Service Alerts

RESOLVED SERVICE ALERTS

Resolved Service Alerts

Resolved Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    (Approximate) 09/23/2017 - 08:00am to 09/24/2017 - 04:00am

    Facilities is performing electrical maintenance in Nash, beginning on Saturday September 23rd at 8:00am, and finishing on Sunday September 24th at 4am.  This work includes an electrical shutdown of the 2nd floor, from 4pm on Saturday until 4am on Sunday.  During that time, customers on floors 2, 3, and 4 may lose wired- and wireless- network connectivity.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

  • Telephony - Rolm Phonemail Support
    09/20/2017 - 08:00pm to 09/21/2017 - 12:00am

    CUIT is performing routine maintenance on the Rolm Phonemail service on Wednesday, September 20 from 8pm-midnight. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Network - Ethernet, Wireless and NetPhone
    09/20/2017 - 07:00am to 09/20/2017 - 08:00am

    Facilities is performing a monthly test of their emergency power systems in Studebaker on Wednesday September 20th, from 7:00am until 8:00am. This work is expected to be completed on time, and no service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

  • PawPrint
    (Approximate) 09/19/2017 - 07:15am to 09/19/2017 - 07:40am

    9/22 Update:
    PawPrint's Print Center (pawprint.columbia.edu) experienced a service interruption due to the MobilePrint Workflow Service on Friday, 9/22 from approximately 12:15PM until 12:30PM. This service interruption resulted in end users loss of the print job upload feature to Print Center.  Please note that all other aspects of the service were uninterrupted during this service disruption including print job submission via print driver and print station functionality. The service was fully restored and we regret the inconvenience this may have caused. 


    --------original message---------

    PawPrint's Print Center (pawprint.columbia.edu) experienced a service interruption due to the MobilePrint Workflow Service on Tuesday, 9/19 from approximately 7:15AM until 7:40AM. This service interruption resulted in end users loss of access to Print Center for print job upload and print balance verification.  Please note that all other aspects of the service were uninterrupted during this service disruption including print job submission via print driver and print station functionality. The service was fully restored and we regret the inconvenience this may have caused. 

    If users continue to experience issues, please contact the CUIT Helpdesk at:

    Web:     https://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

  • Websites
    (Approximate) 09/18/2017 - 08:30am to 09/18/2017 - 09:00am

    Beginning around 08:30, several CUIT managed Drupal based web sites and applications had slower than normal performance or became unavailable. CUIT administrators were notified and worked to resolve the issue.

    As of 09:00, the issue has been resolved and the effected sites and applications are back to normal.