Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Network - Ethernet
    03/30/2017 - 10:00am to 03/30/2017 - 12:00pm

    CUIT is performing network maintenance on the 14th floor of Lenfest Hall on Thursday 3/30, from 10:00am until 12:00pm (noon).  During this time, network connectivity will not be available on the 14th floor.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • PawPrint
    03/27/2017 - 02:10pm to TBD

    Beginning around 1:15PM today, the PawPrint service became degraded due to unknown reasons. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 3:00PM. We apologize for this service interruption.

     

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet, Wireless and NetPhone
    03/29/2017 - 07:00pm to 03/30/2017 - 06:05pm

    Facilities is performing electrical service maintenance testing at Studebaker, consisting of two 5-minute outages, as listed below.  No service interruption is anticipated.

    1. March 29th, starting at 7:00pm
    2. March 30th, starting at 6:00pm
     


    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

  • Network - Ethernet, Wireless and NetPhone
    03/28/2017 - 12:00am to 03/29/2017 - 06:00am

    Level-3, our backup provider to Syracuse, will be performing maintenance on their equipment on two nights, as follows:

    * Tuesday March 28th, from 12:00am (midnight) until 6:00am
    * Wednesday March 29th, from 12:00am (midnight) until 6:00am

    During these maintenance windows traffic will still be routing over our primary connection, so no loss of connectivity is expected.

     

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

     

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • Telephony - NetPhone
    03/22/2017 - 01:00pm to TBD

    Update: This issue has been resolved as of 4:48PM EDT. CUIT Engineers are still investigating the root cause of the issue. 

    Some clients are currently experiencing issues dialing Netphone users. CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.