Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    11/07/2014 - 10:00pm to 11/08/2014 - 06:00am

    On Friday November 7th, starting at 10pm, Lightower will be performing necessary maintenance on the network connections for Sterling Forest, 729 7th Avenue & Nevis Labs.

    During the scheduled time of this Service Alert, the Sterling Forest and 729 7th Avenue network connections will experience 2-3 outages lasting 15 minutes each. 

    Nevis Labs traffic will route over the backup circuit and may experience minor latency but will still have network connectivity. 

     

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Bergamot
    10/22/2014 - 09:30am to TBD

    Since about 9:30 this morning Bergamot has been unavailable.  This outage is due to hardware failure.  Engineers are currently working on the problem.  We will provide more information as it becomes available.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Business Objects
    (Approximate) 11/08/2014 - 08:00am to 11/08/2014 - 05:00pm

    On Saturday, November 8th, between 8:00AM - 5:00PM, CUIT is performing necessary maintenance on the Business Objects platform.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Business Object platform unavaialbe for reporting (FDS, HR, etc.).

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • VMware
    10/04/2014 - 03:47am to TBD

    An ESX server, cc-esx-60.cuit.columbia.edu, is down.  Several virtual servers were down briefly as they failed over to another ESX host.  The affected VMs were:

    altirisdeploy3

    vingcard1

    vpas

    fusionv1

    cwservice1

    helixmedia3

    ias-drupal6-prod2

    jagdwurst

    netphoneprod2

    zenossprod

    The VMs were down for less than 5 minutes.  Systems Engineers are investigating. 

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Email - LionMail
    09/26/2014 - 01:02pm to TBD

    Some LionMail users are being prompted to enter their device password frequently when using the Gmail client application on mobile devices. To remedy this situation, we recomend that you configure your mobile device to use the Microsoft Active Directory (Exchange) setup for your email and calendar.

    You can also use the web client or continue to enter your device password when prompted.

    We have reached out to Google and will continue work with them to find a resolution.

    If you have any questions or need assistance configuring your mobile device, please send email to askcuit@columbia.edu or call the CUIT Service Desk at x4-1919.