Columbia University Information Technology

Service Alerts

Active Service Alerts

  • ServiceNow
    11/23/2014 - 01:45am to 11/23/2014 - 03:00am

    ServiceNow will perform a scheduled maintenance in their data center which hosts our production instance. ServiceNow will switch our instance to an alternate data center 15 minutes prior to the maintenance.

    Impact: During the switch to the alternate data center users will lose connection to the instance and will be required to log back in.

     

    System access will be available within minutes of the initial disconnect.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • ARC Downtime
    11/22/2014 - 07:00am to 11/23/2014 - 12:00pm

     ARC Application will be shut down for scheduled CI migration starting Saturday 11/22/2014 7:00 am to Noon on Sunday 11/23/2014

      This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    [INSERT USER-SIDE SYMPTOMS]

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet, Wireless and NetPhone
    11/24/2014 - 06:00am to 11/24/2014 - 08:00am

    CUIT is performing necessary maintenance in Watson Hall on Monday, November 24th between 6AM and 8AM.

    During the scheduled time of this Service Alert, clients on floors B, 1, 2, 3, 5, and 6 will experience a loss of wired, wireless and NetPhone connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet, Wireless and NetPhone
    11/25/2014 - 02:00am to 11/25/2014 - 07:00am

    On Tuesday, November 25th, 2014 from 2 AM to 7 AM, CUIT is performing necessary maintenance on the fifth floor of Studebaker. This scheduled maintenance is expected to be completed on-time. 

    No service interruption is anticipated. 

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • ALPHA Domain
    11/18/2014 - 06:00pm to TBD

    CUIT will be applying an emergency security patch to all of the Alpha Domain Controllers between the hours of 6PM and 8PM this evening.  If you are using domain resources at that time, you may be prompted to reauthenticate.  Worst case, Outlook or your workstation may hang.  Rebooting your workstation should resolve the problem.  We are taking this action to address a significant vulnerability that Microsoft has announce today.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.