Columbia University Information Technology

Service Alerts

Tonight (5/21/2013) starting at 11:00pm EDT, CUIT will perform emergency maintenance on the CSM network load balancers, to address performance issues reported today with sending mail through send.columbia.edu and querying LDAP.

The CSM service uses a redundant architecture and the scheduled work will avoid disruption as much as possible.

However, any services using CSM network load balancing may be impacted, including the following services: Exchange, Cubmail, Cyrus, DIA, Ingo, Infoed, CUNIX, LAMP, Wind, wwwapp, Sundial and others.

During the maintenance, on-going sessions of load-balanced applications might be disrupted. The disruption might be momentary, or could require that clients re-initiate sessions.

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

Web:     http://cuit.columbia.edu/support

Phone:   212-854-1919

Email:     askcuit@columbia.edu

For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

On Friday, May 24th between 06:00 am and 08:00 am, CUIT will be performing a necessary IOS Upgrade. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients at 729 7th Ave, Nevis, IBM Sterling Forest, and Syracuse may experience a brief loss of network connectivity. 

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

Web:     http://cuit.columbia.edu/support

Phone:   212-854-1919

Email:     askcuit@columbia.edu

For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

On Thursday, May 23rd between 06:00 am and 08:00 am, CUIT will be performing a necessary IOS Upgrade. This scheduled maintenance is expected to be completed on-time.

During the scheduled time of this Service Alert, clients at Baker Field Athletic Complex may experience a brief loss of network connectivity. 

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

Web:     http://cuit.columbia.edu/support

Phone:   212-854-1919

Email:     askcuit@columbia.edu

For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

Starting on Friday May 24th, 2013 at 8:00pm and lasting until Saturday May 25th, 2013 at 6:00am, CUIT will be performing routine maintenance on its ROLM PhoneMail System. All undergraduate ROLM PhoneMail boxes will be purged of all existing phone mail messages.

This particular maintenance task regularly takes place at the conclusion of every Spring semester and should be completed in the alloted time frame without incident

Please note that during the scheduled time of this Service Alert, users will not be able to access their ROLM PhoneMail accounts and receive phone mail messages. 

CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

Web:     http://cuit.columbia.edu/support

Phone:   212-854-1919

Email:     askcuit@columbia.edu

For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.