Columbia University Information Technology
Service Alerts
Active Service Alerts
Telephony - NetPhone
05/17/2012 - 07:00am to 05/17/2012 - 09:00am
On Thursday, May 17th, from 7 am to 9am, CUIT will be performing VoIP-related maintenance work in Havemeyer Hall. This scheduled maintenance is expected to be completed on-time.
During the scheduled time of this Service Alert, clients may experience a brief loss of NetPhone service.
CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:
Web:
http://www.columbia.edu/cuit/support/expanded.html
Phone: 212-854-1919
Email:
askcuit@columbia.edu
For a list of active and future Service Alerts, please visit
http://www.columbia.edu/acis/alerts-list.html.
Telephony - NetPhone
05/17/2012 - 06:30am to 05/17/2012 - 07:00am
On Thursday, May 17 from 6:30 AM to 7:00 AM, CUIT will perform upgrades to the NetPhone service for the Morningside campus. This scheduled update is expected to be completed on time. No service interruption is anticipated.
For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.
To see all active and future Service Alerts, please visit http://www.columbia.edu/acis/alerts-list.html
New Courseworks
05/19/2012 - 08:00am to 05/19/2012 - 06:00pm
New CourseWorks will be unavailable on May 19th, from 8:00 AM to 6:00 PM for scheduled maintenance. We regret the inconvenience this may cause.
If users continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:
Web: http://www.columbia.edu/cuit/support/expanded.html
Phone: 212-854-1919
Email: askcuit@columbia.edu
Network - Ethernet
05/10/2012 - 12:00pm to TBD
The backup microwave link between Nevis and Lamont is currently unavailable.
Primary network service to both Nevis and Lamont is not affected.
CUIT administrators have been notified and are currently investigating the issue. There is not an estimated time for repair.
For a complete list of recent and upcoming scheduled service changes, please visit http://www.columbia.edu/acis/alerts-list.html.
ServiceNow
(Approximate) 05/08/2012 - 11:30am to TBD
Update: This issue has been corrected as of 11:10am (on 5/10/2012). All emails that were not initially processed have now been re-processed within ServiceNow. Affected users should have received email notifications that incidents were opened for them.
The ServiceNow system is not properly processing email cc'd to
askcuit@columbia.edu. As a workaround, please use the to: field when
sending email to ServiceNow for incident creation.
Staff are working to resolve the issue.
