Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Telephony - Rolm Phonemail Support
    09/19/2014 - 10:00pm to 09/20/2014 - 06:00am

    From Friday, September 19th at 10:00 PM to Saturday, September 20th at 6:00 AM, CUIT will be performing scheduled routine maintenance on the main Morningside Campus ROLM PhoneMail system. This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience a loss of ROLM PhoneMail service. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Network - Ethernet
    09/02/2014 - 10:30pm to TBD

    Begining 10:21pm, electrical problems at Pupin may interrupt network connectivity. CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • NINJA Printing
    09/02/2014 - 03:21pm to TBD
    At approximately 12:30 am this morning, the following bugs were reported in the new NINJA printing system:

    1. New NINJa printing stations configured with the new HP M806 printers are misreporting the number of pages printed when a customer prints in duplex.  The print stations report double the number of printed pages.  We are crediting those customers at the labs or when they call in an incident to the CUIT Service Desk.

    2. Under certain conditions, print jobs sent to the new NINJa printing stations configured with the older HP 9050 printers print in duplex even when the customer specifies single-sided.  The cause of this issue is not yet known. 

    CUIT is working to resolve these issues as soon as possible.  We apologize for the inconvenience and will continue to credit the page quotas of those impacted.

  • Alumni Development
    07/22/2014 - 06:00pm to TBD

    Several servers belonging to the Office of Alumni Development will be down July 22nd, from 6:00pm to 6:30pm.  The following websites will be unavailable:

    alumni.columbia.edu

    magazine.columbia.edu 

    illuminate.columbia.edu

    giving.columbia.edu/giveonline 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Data Center
    08/10/2014 - 07:00am to TBD
    On Sunday, 8/10,  from 7am to 11am, CUIT will be doing work in the
    data center to upgrade the power feed to racks that host many servers
    in our current virtual and physical computing environment.  The power
    is redundant, so we don't expect any downtime.  However, if there is a
    problem, any applications could be affected. Below is a list of
    applications (most/all) that could be affected.  We would like to
    request that application owners confirm their awareness of this
    maintenance window by emailing cuit-datacenter@columbia.edu with
    your confirmation and the app you represent.  Also, please email us if
    you have any other concerns prior to this maintenance window. The
    details of this change are referenced in service now change
    #CHG0039537.

    ARC
    PAC
    FDS
    BO
    PCI
    SSOL
    FFE
    Powerfaids
    Data Warehouse
    Enterprise Reporting
    COBB
    Portal
    Symon
    Nagios
    Active Directory
    SMTP
    MOM
    HP Insight
    Kerberos
    Paging
    WIND
    ININ
    Lenel
    Exchange
    Web
    Cyrus
    Central
    UDAR
    UC4
    Mailman
    Darts (depends on UC4)
    Infoed App
    EDM
    Web Infra (WWW, LAMP)
    ECRT
    Sakai (Legacy only)
    Google search appliance