Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Telephony - Interactive Intelligence
    07/31/2015 - 07:00pm to 07/31/2015 - 08:00pm

    On Friday, July 31, from 7 PM to 8 PM, CUIT is performing routine monthly maintenance on the Interactive Intelligence service. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    CUIT apologizes fro any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients experience any issues after the service-interruption hours, please contact the CUIT Helpdesk at:,or call 212-854-1919.

    To see all active and future Service Alerts, please visit

  • Web Publishing
    07/29/2015 - 11:30am to TBD

    WordPress ( will be upgraded on Friday 8/7 from 8 to 10am. Websites served from WordPress will be unavailable during the upgrade.

    If you are a site administrator and have not yet reviewed what your site will look like after the upgrade, please go to your dashboard and follow the instructions at the top to visit the test site.

  • Network - Ethernet
    08/05/2015 - 12:00am to 08/05/2015 - 06:00am

    Level 3, our backup Internet provider, is performing necessary maintenance on their equipment on Wednesday 8/5, from 12:00am until 6:00am.

    During the maintenance window Internet traffic will continue to route over our primary Internet connection, so no loss of network connectivity is expected.  

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

  • NetApp Storage
    07/21/2015 - 12:00pm to TBD

    On Tuesday, July 21, between 12:00pm and 6:00pm, the CUIT Storage Group will be performing a NetApp OnTap upgrade on the filer “NYX”.  This storage is the destination for DR replication, and there should be no service interruption.

    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919.

    To see all active and future Service Alerts, please visit


  • Multiple Systems
    06/21/2015 - 09:00am to TBD

    We received alerts from multiple systems regarding NFS availability.  The problem was traced to the network interfaces on the NFS systems.  We believe all service has been restored and we will continue to monitor.

    For a complete list of recent and upcoming scheduled service changes, please visit