Starting today (10/6) at approximately 2:15 PM, the NetPhone system experienced a call routing issue for inbound calls. The issue was resolved at 2:44 PM.
During this time, 10% of NetPhone users may have been unable to receive calls. Any incoming calls to those subscribers were directed to voice mail. Outbound calling for NetPhone users was not affected.
In addition, NetPhone users that are configured for bridged-line appearance (BLA) might have noticed that their indicator light did not appear. The indicator light should re-appear within an hour.
For questions or to report on-going issues, please contact the CUIT Service Desk at email@example.com, or call 212-854-1919.
Update: Users reported delays and timeouts using ARC and UniEdit. Users
may also have experienced issues using other applications hosted in
CUIT's CI environment. Please contact CUIT if there are any residual
issues or questions about today's incident.
Between 11:59 and 12:04, CUIT's converged infrastructure server hosting environment experienced a partial network outage. CUIT staff are investigating the impact and cause.