Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Bomgar Service
    03/26/2015 - 12:10pm to 03/30/2015 - 12:10pm

    CUIT is performing necessary maintenance on this service on Sunday March 29th from 8AM until 12PM.   This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, Bomgar Server will be rebooted and users will loose connection to the server.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Telephony - NetPhone
    03/27/2015 - 07:00pm to 03/27/2015 - 08:00pm

    On Friday, March 27, from 7 PM to 8 PM, CUIT is performing routine maintenance on the Interactive Intelligence service. This scheduled update is expected to be completed on time. No service interruption is anticipated.

    CUIT apologizes fro any inconvenience this may cause, but this action is necessary to ensure a more reliable service. If clients experience any issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Network - DNS and DHCP
    03/19/2015 - 08:00am to TBD

    Update 2: This maintenance was completed on THUR 3/19 @ 830AM. 

    Update: This maintenance has been postponed until Thursday March 19th starting at 8:00AM. 

    CUIT has deployed new DNS infrastructure.  As part of that deployment, we changed the IP addresses of our internal DNS resolvers to 128.59.1.3 & 128.59.1.4. 

    ​Over the last year, CUIT has reached out to departmental/IT administrators ​to inform them of the change and have asked them to notify end-users of the DNS configuration change.  

    On Tuesday March 17th, 2015 at 8:00AM
    ​, t​he legacy CUIT DNS resolvers (128.59.59.70 & 128.59.62.10) will be retired.
    ​Users/clients that continue to query the legacy CUIT DNS resolvers will not be able to reach the Internet
    ​.

    If your device/system is configured using DHCP (which we recommend), the migration to the new DNS resolvers
    ​ has already taken place and you should not need to take any action.


    However, if you are not using DHCP and have statically configured your IP address and DNS server configuration, you will need to update your DNS server configuration to reflect the new DNS 
    ​resolvers: 128.59.1.3 & 128.59.1.4.

    Note: users may have to reboot their devices/systems for their new DNS 
    ​configuration ​settings to take effect.

    Please contact the CUIT Service Desk at 212-854-1919 for assistance if you make the DNS server configuration change and continue to experience issues connecting to the Internet.

    Change Request: CHG0038027 

  • Central Server
    03/18/2015 - 10:44am to TBD

    ***UPDATE***  10:45   This problem has been resolved

     

    Several users have complained that they are having problems saving to their H drive on Central.  Engineers are investigating.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • EMS (Event Management System)
    03/16/2015 - 08:00pm to TBD

    EMS will be unavailable Monday, March 16th, from 8 PM Until Midnight. During this time the application will be moved from Windows 2003 to Windows 2008, and application patches will be applied.  

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.