Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Network - Wireless
    09/18/2014 - 07:30am to 09/18/2014 - 08:30am

    On Thursday, September 18th, beginning at 7:30am CUIT will be performing routine maintenance on the Wireless Network. This scheduled update is expected to be completed on time.  No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Telephony - Interactive Intelligence
    09/03/2014 - 06:15pm to TBD

    UPDATE: CUIT Engineers and Interactive Intelligence support technicians were able to resolve the issue as of 7:05pm.

    Beginning at 6:15PM, Interactive Intelligence ACD and Call Processing services became unavailable. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update by 7:30pm. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Network - Ethernet
    09/02/2014 - 10:30pm to TBD

    Begining 10:21pm, electrical problems at Pupin may interrupt network connectivity. CUIT administrators have been notified and are currently working to resolve the issue.

    We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • NINJA Printing
    09/02/2014 - 03:21pm to TBD
    At approximately 12:30 am this morning, the following bugs were reported in the new NINJA printing system:

    1. New NINJa printing stations configured with the new HP M806 printers are misreporting the number of pages printed when a customer prints in duplex.  The print stations report double the number of printed pages.  We are crediting those customers at the labs or when they call in an incident to the CUIT Service Desk.

    2. Under certain conditions, print jobs sent to the new NINJa printing stations configured with the older HP 9050 printers print in duplex even when the customer specifies single-sided.  The cause of this issue is not yet known. 

    CUIT is working to resolve these issues as soon as possible.  We apologize for the inconvenience and will continue to credit the page quotas of those impacted.

  • Student Services On-Line (SSOL)
    08/27/2014 - 12:32pm to TBD

    Begining 8/27/2014 at 12:32pm, SSOL Web registration became unavailable due to exceeding LCE backend software limits. 

    CUIT has resolved the issue by 8/27/2014 at 1:30pm. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.