Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Network - Ethernet
    09/30/2014 - 03:30pm to 09/30/2014 - 04:30pm

    On Tuesday September 30th, starting at 3:30pm, CUIT is performing necessary network maintenance at 2700 Broadway.  This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    A brief loss of network connectivity.

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit


  • Email - LionMail
    09/29/2014 - 03:25pm to TBD

    Until about September 1, LionMail users could configure the webmail to "send as" any address they owned. Google has now restricted this feature to addresses @ domains we host on LionMail. We have opened a ticket with Google.


  • Backup Services
    (Approximate) 09/19/2014 - 09:00am to TBD

    [Update] Connected backup service is up and running and technicians are continually monitoring the situation.  We are in the process also of moving our customers to a new connected backup server which will help alleviate some of the issues we have experienced in the past weeks 

    [Original Alert]

    Begining on about 9/19/2014, Connected PC Backup began missing most client backup schedules. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT is working with the software vendor to determine the cause. We apologize for this service interruption.



    For a complete list of recent and upcoming scheduled service changes, please visit

  • UNIX Hosting/Application Service
    09/26/2014 - 06:29pm to TBD
    A new computer vulnerability has surfaced this week called the "Shellshock bug".  This bug is in software on many UNIX computers
     (Linux, Solaris, Mac OSX, AIX, etc.) and in tiny computers inside consumer devices such as routers and web cams. 
    As of Thursday, researchers could see that hackers have already launched attacks exploiting this bug, as complete patches are still not available.

    Columbia University has not yet seen any hacking activity related to this vulnerability, but we are taking precautions by updating our servers as patches become available and will continue through the weekend.  We will work toward making our upgrades unnoticeable, however, given the large number of servers that we manage, there is a possibility that some programs may become unavailable.  If, during our upgrade you notice any programs performing or behaving irregularly, please contact the CUIT Service Desk at 4-1919.

  • Email - LionMail
    09/26/2014 - 01:02pm to TBD

    Some LionMail users are being prompted to enter their device password frequently when using the Gmail client application on mobile devices. To remedy this situation, we recomend that you configure your mobile device to use the Microsoft Active Directory (Exchange) setup for your email and calendar.

    You can also use the web client or continue to enter your device password when prompted.

    We have reached out to Google and will continue work with them to find a resolution.

    If you have any questions or need assistance configuring your mobile device, please send email to or call the CUIT Service Desk at x4-1919.