Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Network - Wireless
    08/05/2015 - 05:00pm to 08/05/2015 - 07:00pm

    CUIT is performing routine maintenance on this service. This scheduled update is expected to be completed on time, and no service interruptions are anticipated.  Work is being performed at the following locations:

    - Open Wireless networks

    - The School wireless networks


    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919.

    To see all active and future Service Alerts, please visit


  • Electronic Document Management
    08/03/2015 - 11:13am to TBD

    UPDATE: OnBase Browser Compatibility Issue for ARC Users

    ARC Users using the "View Documents" button in ARC might experience issues viewing documents in the EDM/OnBase application.  The issue is related to browser compatibility with the recent OnBase version 14 upgrade. 

    "CUIT recommends using Internet Explorer 9, 10, 11 (with compatibility mode turned on) to access OnBase documents through the ARC application, as the recent versions of FireFox (38, 39, and 40) are not supported by OnBase version 14.0" 

    The following web browsers are compatible with OnBase and should be used for non-ARC users accessing the OnBase thin/web client:

    Internet Explorer 9, 10, 11
    Firefox ESR 24, 31
    Safari 5.1.9+, 6.0.4+, 6.1.0+, 6.2.0+, 7.0.0+, 7.1.0+, 8.0.0+

    Please work with your respective Desktop Support Departments for assistance with your browser serttings.

    CUIT apologizes for the  inconvenience this has caused. 


    Phone: 212 854 1919


  • CMS: Courseworks
    08/08/2015 - 08:00am to 08/08/2015 - 02:30pm

    CourseWorks will be unavailable on August 8th, from 08:00 AM to 2:30 PM for scheduled maintenance.  We regret the inconvenience this may cause.

    If users continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919


  • Web Publishing
    07/29/2015 - 11:30am to TBD

    WordPress ( will be upgraded on Friday 8/7 from 8 to 10am. Websites served from WordPress will be unavailable during the upgrade.

    If you are a site administrator and have not yet reviewed what your site will look like after the upgrade, please go to your dashboard and follow the instructions at the top to visit the test site.

  • Network - Ethernet
    08/05/2015 - 12:00am to 08/05/2015 - 06:00am

    Level 3, our backup Internet provider, is performing necessary maintenance on their equipment on Wednesday 8/5, from 12:00am until 6:00am.

    During the maintenance window Internet traffic will continue to route over our primary Internet connection, so no loss of network connectivity is expected.  

    If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at: