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Service Alerts

Active Service Alerts

  • High

    CI Infrastructure Problem, 9/25, 1:40 PM
    High
    CI Infrastructure
    09/25/2017 - 01:40pm to TBD

    ***UPDATE 9/25, 5:55PM***

    We continue to experience problems.  There is currently no eta for return of service.  

    ***UPDATE 9/25,  4:55PM***

     

    At 5:15 there will be an emergency reboot of the following servers:

    airwave8prodapp01.cc.columbia.edu

    akivaprodts01.cuit.columbia.edu
    altproddb02.cuit.columbia.edu
    arcdrpprddb01.cc.columbia.edu
    cahadb02.cc.columbia.edu
    calarchprdsrch.cc.columbia.edu
    cuhprodts01.cuit.columbia.edu
    drupal8prodapp03.cc.columbia.edu
    eadprdagpm01.cuit.columbia.edu
    edmprodssoapp01.ais.columbia.edu
    edmprodweb02.ais.columbia.edu
    fdmprddb01.cc.columbia.edu
    fnprdprcs.cc.columbia.edu
    hrrptweb.cc.columbia.edu
    idmldapprodapp01.cc.columbia.edu
    idmldapprodapp03.cc.columbia.edu
    infoedrptdb01.cc.columbia.edu
    ldpd-service-prod1
    lenel-comm25-cc.cuit.columbia.edu
    lnlprodcomm03.security.columbia.edu
    mbamproddb01.cuit.columbia.edu
    mynetphprodapp01.cc.columbia.edu
    oadprdweb3.cuit.columbia.edu
    oadwebgvprd1.cuit.columbia.edu
    pacprdweb01.cc.columbia.edu
    pacprodts01.cuit.columbia.edu
    pnclprodweb01.cc.columbia.edu
    pnclrptapp01.cuit.columbia.edu
    rdsprodapp01.cuit.columbia.edu
    sccmcssprodmp02.adcu.columbia.edu
    sdepprodapp01.cc.columbia.edu
    sdmproddb01.cc.columbia.edu
    sepmprodapp01.cuit.columbia.edu
    shibidpprodapp02.cc.columbia.edu
    storrptprdapp05.cc.columbia.edu
    sunapprodapp01.cuit.columbia.edu
    svnprodapp01.cc.columbia.edu
    textbookprodapp02.cc.columbia.edu

    visionprdapp01.cuit.columbia.edu 

    Please test your apps after the reboot. 

    **************************************************************************************** 

    We are experiencing a problem with the CI infrastructure.  Several VMs are still reporting issues.  Engineers are investigating.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Medium

    NetPhone Service Degradation
    Medium
    Telephony - NetPhone
    (Approximate) 09/25/2017 - 01:34pm to TBD

    Between 1:34pm and 1:35pm this afternoon, one of the Netphone gateways experienced a critical error and was automatically restarted.  Some users may have experienced dropped calls and the inability to make outbound calls during this period.  CUIT Engineers are currently investigating this issue. 

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Medium

    Network Maintenance - Multiple residence halls
    Medium
    Network - Ethernet, Wireless and NetPhone
    09/25/2017 - 10:00am to 09/27/2017 - 03:00pm

    On Wednesday, Sept 27, between 10 AM and 1 PM, CUIT is performing necessary network maintenance at multiple residence halls.   This scheduled maintenance is expected to be completed on-time.

    The following locations will be affected:

    400 West 119 St

    414 West 120 St

    415 West 115 St

    420 West 119 St

    434 West 120 St

    500 West 122 St

    521 West 111 St

    529 West 111 St

    535 West 111 St

    110 Morningside  Dr

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • Info Only

    Internet Service Provider Maintenance
    Info Only
    Network - Ethernet, Wireless and NetPhone
    09/26/2017 - 12:00am to 09/26/2017 - 06:00am
    Level 3, our backup Internet provider, is performing necessary maintenance on their equipment on Wednesday September 26th, from 12:00am (midnight) until 6:00am.

    During the maintenance window Internet traffic will continue to route over our primary Internet connection, so no loss of network connectivity is expected.


    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

  • High

    PCI (CCPROCESS) Currently Unavailable, 9/21, 3:45 PM
    High
    PCI - https://ccprocess.cuit.columbia.edu
    09/21/2017 - 03:45pm to TBD

    ***UPDATE 9/21, 10:15 PM***  SERVICE RESTORED

     

    The PCI system, https://ccprocess.cuit.columbia.edu, is currently unavailable.  Engineers are working to restore service.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

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