Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Network - Ethernet
    01/25/2015 - 01:37am to TBD

    Begining at 01:37am, network connection became unavailable. CUIT administrators have been notified and are currently working to resolve the issue.

    CUIT expects to have a resolution or an update shortly. We apologize for this service interruption.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • InfoEd
    01/23/2015 - 11:00am to TBD
    UPDATE: InfoEd Grants Management Application Issue

    On Friday, January 23th from approximately 10:30 to 11:30AM, we were experiencing problems with the InfoEd Grants Management Application.  This issue has now been resolved.

    CUIT apologizes for the inconvenience this has caused.  If clients continue to experience issues, please contact the CUIT Helpdesk at:

    Phone:   212 854 1919
  • ID System
    01/22/2015 - 09:46am to TBD

    Due to an error transitioning accounts to a new Forward-Only type, email forwarding settings for some accounts were not enabled for several hours Wednesday evening. Aproximately 4,700 TC accounts, 50 GSB accounts and 180 CUMC accounts were affected. From 6PM to 11PM email was directed to either a Cyrus or LionMail account instead of to the account's properly configured forwarding setting. No mail was lost during this period; every message was either forwarded successfully or delivered to Cyrus/Lionmail successfully.

    A message will be sent to affected users to make them aware of the temporary misdirection of email. We apologize for any inconvenience this issue caused.

    For a complete list of recent and upcoming scheduled service changes, please visit

  • ID System
    01/21/2015 - 01:35pm to TBD


    Update: this work was completed successfully by 11:15AM.

    CUIT will be performing scheduled maintenance on the Account Management web application today, January 21, between 11AM and 1PM. This update will enable a new "Forward Only" account type. No service interruption is anticipated.

    For questions about this event, please contact the CUIT Helpdesk at, or call 212-854-1919.

    To see all active and future Service Alerts, please visit


  • Network - Ethernet and Wireless
    01/16/2015 - 05:00pm to TBD

    Starting at 5pm today January 16th, Interchurch Building Mgmt needs to perform necessary Electrical maintenance on the 8th floor which in turn will bring down CUIT Networking Equipment serving the 8th floor.  This scheduled maintenance is expected to be completed around Midnight.

    During the scheduled time of this maintenance, clients on the 8th floor of Interchurch may experience loss of Network Connectivity.

    CUIT apologizes for any inconvenience this may cause.  If clients continue to experience issues after the Maintenance window, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit