Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Network - Ethernet, Wireless and NetPhone
    07/29/2015 - 10:00am to 07/29/2015 - 12:00pm

    CUIT is performing necessary maintenance on this service on July 29th 10am to noon. This scheduled maintenance is expected to be completed on-time.

    During the scheduled time of this Service Alert, clients may experience:

    Lack of network connectivity. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:

    Web:     http://cuit.columbia.edu/support

    Phone:   212-854-1919

    Email:     askcuit@columbia.edu

     

    For a list of active and future Service Alerts, please visit http://cuitalerts.columbia.edu/.

     

  • NetApp Storage
    07/21/2015 - 12:00pm to TBD

    On Tuesday, July 21, between 12:00pm and 6:00pm, the CUIT Storage Group will be performing a NetApp OnTap upgrade on the filer “NYX”.  This storage is the destination for DR replication, and there should be no service interruption.

    For questions about this event, please contact the CUIT Helpdesk at askcuit@columbia.edu, or call 212-854-1919.

    To see all active and future Service Alerts, please visit http://cuitalerts.columbia.edu/

     

  • Multiple Systems
    06/21/2015 - 09:00am to TBD

    We received alerts from multiple systems regarding NFS availability.  The problem was traced to the network interfaces on the NFS systems.  We believe all service has been restored and we will continue to monitor.

    For a complete list of recent and upcoming scheduled service changes, please visit http://cuitalerts.columbia.edu/.

  • Multiple Systems
    06/19/2015 - 05:00pm to TBD

     

    ***UPDATE 6/20/2015 12:45 PM*** This work has been completed successfully. All systems and applications are now available,

    .

     

    As we shared earlier this month, Columbia University Information Technology (CUIT) is upgrading the storage capabilities and supporting infrastructure for several of the key systems and applications across the University. As a result, some websites and other key applications will be intermittently unavailable. Please be sure to save and complete your work as much as possible prior to this window.

     

    We have prioritized the upgrades so that we can restore service to the most critical applications as quickly as possible, and a list of the business-facing critical and non-critical applications (PDF) that will be affected is available on our website.

     

    Critical applications will be intermittently unavailable beginning at 7:00 p.m. Friday, June 19, through 5:00 a.m. Saturday, June 20.  

     

    Non-critical applications will be intermittently unavailable beginning at 5:00 p.m. Friday, June 19 through 5:00 p.m. Saturday, June 20.

     

    We recognize that these downtimes may pose an inconvenience to you; thank you in advance for your patience. Ultimately, the upgrades will benefit the entire Columbia community with more robust, reliable, and secure technology.

     

    If you need help during the planned downtime or have questions, please contact the CUIT Service Desk at (212) 854-1919.