Columbia University Information Technology

Service Alerts

Active Service Alerts

  • Citrix
    08/26/2015 - 05:00pm to TBD

    CUIT is performing emergency maintenance on the CUIT Citrix environment, Wednesday, 8/26, 5:00 pm to 6:00 pm.  During this time, clients will not be able to login to the web site. 

    CUIT apologizes for any inconvenience this may cause, but this action is necessary to ensure a more reliable service.  If clients continue to experience issues after the service-interruption hours, please contact the CUIT Helpdesk at:


    Phone:   212-854-1919



    For a list of active and future Service Alerts, please visit


  • Network - Ethernet and Wireless
    (Approximate) 08/18/2015 - 04:21pm to TBD

    CUIT is performing maintenance on the outlets providing power to network equipment on the 4th floor of International Affairs. While maintenance is being done on the permanent outlets, the network equipment will be powered by temporary outlets. No service interruption is anticipated as a result of switching between outlets.

    For questions about this event, please contact the CUIT Helpdesk, or call 212-854-1919.

    To see all active and future Service Alerts, please visit


  • Electronic Document Management
    08/03/2015 - 11:13am to TBD

    UPDATE: OnBase Browser Compatibility Issue for ARC Users

    ARC Users using the "View Documents" button in ARC might experience issues viewing documents in the EDM/OnBase application.  The issue is related to browser compatibility with the recent OnBase version 14 upgrade. 

    "CUIT recommends using Internet Explorer 9, 10, 11 (with compatibility mode turned on) to access OnBase documents through the ARC application, as the recent versions of FireFox (38, 39, and 40) are not supported by OnBase version 14.0" 

    The following web browsers are compatible with OnBase and should be used for non-ARC users accessing the OnBase thin/web client:

    Internet Explorer 9, 10, 11
    Firefox ESR 24, 31
    Safari 5.1.9+, 6.0.4+, 6.1.0+, 6.2.0+, 7.0.0+, 7.1.0+, 8.0.0+

    Please work with your respective Desktop Support Departments for assistance with your browser serttings.

    CUIT apologizes for the  inconvenience this has caused. 


    Phone: 212 854 1919